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FUSION SUCCESS STORY

FUSION SUCCESS STORY. Asset Management Solution for a Global Engineering Company. OVERVIEW OF ENGAGEMENT. Our customer has deployed the full ITSM suite to manage their Service Management processes which include Incident, Problem, Change and Service Request Management.

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FUSION SUCCESS STORY

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  1. FUSION SUCCESS STORY Asset Management Solution for a Global Engineering Company

  2. OVERVIEW OF ENGAGEMENT • Our customer has deployed the full ITSM suite to manage their Service Management processes which include Incident, Problem, Change and Service Request Management. • For Asset Management the customer had various legacy tools across multiple geographies which they wanted to replace, and move the management of assets to one system - BMC Remedy Asset Management. The customer also wanted to use Atrium CMDB as a definitive repository to store worldwide configuration and asset data.

  3. THE PROBLEM • The global Asset Management processes were not aligned since various ‘silo’ tools were used to manage the assets across multiple geographies. The key questions from an Asset Management point of view, which were difficult to answer, were - “What do we have?”, “Who uses it?”, and “How much do we chargeback?”

  4. THE SOLUTION • A robust solution was put in place which catered for both the customer Purchasing process, as well as Configuration Management (CI Discovery) process.

  5. THE SOLUTION • A Discovery Standard Interface was introduced, which was a standard mechanism to populate data into CMDB from various discovery sources, for all discoverable attributes. The discovery Standard Interface avoids creating multiple bespoke integrations with different discovery sources. The Used-By and Owned-By relationship linking the Asset records with the People are generated automatically. • The customer also started utilising Purchasing/Receiving module of the Asset Management, which was streamlined for their processes. The CI Names and Hostnames are automatically generated for the Assets based upon customer’s naming conventions. • Due to this solution, an Asset record has the details augmented from a Discovery source as well as the financial details from the Purchasing process.

  6. THE BENEFITS • Costs: The project eliminated the need for multiple Asset Management tools to be used. All silo tools in different countries were no longer needed, resulting in savings for the customer. • Increased Visibility: Customer IT gained visibility on what Assets they have, who is using them, and then uses this information to charge costs back to the business. • Single Source of Golden Data: The customer CMDB has become a definitive, centralised repository of data, which is managed centrally and consumed by all ITSM processes.

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