Training to disseminators and incorporators agents

1. ttz Bremerhaven Fischkai 1 D-27572 Bremerhaven (Germany) Training to disseminators and incorporators agents Title of the project - In_Food Quality - 2008-1-PT1-LEO05-00412 3-09-2009 LIFELONG LEARNING PROGRAMME - TRANSFER OF INNOVATION LEONARDO DA VINCI Nome | Rui Vieito| EPRALIMA – Escola Profissional do Alto Lima, C.I.P.R.L. – Portugal – Arcos de Valdevez

2. IQA - Innovate to Food Quality Period: 2004-2007 Financed for: EQUAL www.iqa.com.pt Producers: EPRALIMA – EscolaProfissional do Alto Lima – Arcos de Valdevez – Portugal ESTG-IPVC – Escola Superior de Tecnologia do InstitutoPolitécnico de Viana do Castelo ACIAB – AssociaçãoComercial e Indústrial de Arcos de Valdevez e Ponte da Barca USVC/CGTP-IN - União dos Sindicatos de Viana do Castelo/Confederação Geral dos Trabalhadores Portugueses – Intersindical Nacional

3. The project IQA - Innovate to Food Quality IQA is a project developed within the programme Equal, inserted on the field of business’ intervention, modernisation and innovation. This project aims to find a solution for enterprises related to: • Food Hygiene and Safety (FHS); • The existing culture, which has no vocation to the questions concerned with this topic; • Lack of information about FHS; • Lack of knowledge about the situation on matters of FHS by the leaders and responsible of enterprises; • Poor preparation on human resources; • Organisational and informal culture adverse to the FHS practices.

4. Structural and organizational changes FS operator awareness Diagnostic and self-diagnostic activities Work context training Leaders and workers Assisted implementation with coaching process Company valorisation Consumer safety general idea - iqa

5. The IQA strategy is based on three main phases: IQA’s intervention is held by an integrated strategy 1. Training sessions in FHS; 1.1. Training sessions to the leaders/responsibles in FHS; 1.2. Training sessions to the collaborators - food handlers. 2. Coaching Process to provide responsibles/leaders with the necessary competencies, achieving the company’s objectives related to FHS. 3. Recognition of companies with “Safe Food” stamp.

6. The IQA strategy Present State + Resources = Desired State.

7. The IQA strategy FHS – Pedagogical Kit Consultancy Coaching Process Safety Food Stamp

8. From this project two products arouse: • A “Pedagogical Kit”; The “Pedagogical Kit” is composed by the following instruments: • A Training Manual of FHS and the resources connected to it (pedagogical games, videos, activities, etc.); • A narrative of construction and implementation practices for training; • A methodological guide to support the training’s implementation. • The stamp: “Safe Food”. The product “Safe Food” stamp aims to be a reward to all the enterprises that meet the FHS requirements established by the project.

9. IQA - Products Guide for the Implementation of the Pedagogical Kit Narrative of practices Training manuals on FHS for leaders/ dept. heads Training manuals on FHS for collaborators (food handlers) • Pedagogical Kit”

10. The Coaching in micro and small enterprises on the food area Coaching Process Support on the practical implementation of acquired knowledge in training; support in organizational change. Turn the responsible for the unit capable of implementing in his own company Food Safety and Hygiene. Specialized Consultancy Specialized support on the detection of specific changes to be made, depending on the work area of the beneficiaries.

11. IQA - Products • Regulation • Verification List • Inspection Commission • The stamp: “Safe Food”

12. TheIn_foodQuality Project In_FoodQuality - 2008-1-PT1-LEO05-00412 LIFELONG LEARNING PROGRAMME - TRANSFER OF INNOVATION LEONARDO DA VINCI

13. Programme operational - Leonardo Da Vincitransfer of innovation

14. Programme LEONARDO DA VINCIgeneral objectives  • To support participants in training and further training activities in the acquisition and the use of knowledge, skills and qualifications to facilitate personal development. operational objectives • To improve the quality and to increase the volume of co-operation between institutions or organisations providing learning opportunities, enterprises, social partners and other relevant bodies throughout Europe

15. Contribution to European priorities LdV • Priority 2: • Developing the quality and attractiveness of VET systems and practices • The partner entities will benefit of a know-how acquired and consolidated through the experience lived during the IN_Food Quality project. European added value

16. European added value (cont.) • The possibility to become the IN_Food Quality in a sustainable Project, through the transferring to other context, and in the way to make the results matches with the needs of the partners entities. • The IN_Food Quality products are made in a support of flexibility and universality, making its adjustment perfectly possible, in function of the needs of each partnership. • By the fact that products benefit from the contact with other cultures and particularize of each country, its quality can also be improved. • Consolidation of the role of the partners entities, concerning to the practices of continuous training, particularly at the level of FSH in a European base of exchange of knowledge and experiences. • Greater prestige of the partner’s entities, when they participate on a transfer process, they are creating innovating processes and conditions for a greater specialization on their training area. • Capacity to influence the political systems, through mainstreaming of the results of the practices of transfer;

17. European added value (cont.) • Created by the specialization on practice generated through the transferring process, the partnerships, can stay more experts, can increase the clientele of their products, and provide inexistent services. • Enlargement of the partners contacts with companies, institutions of the 3 sector or profitable, raised by the contacts established through the whole transferring process. • Increasing of know -how on terms of working on partnership.

18. Leonardo da Vinci-Transfer of Innovation

19. transfer to other organisations the IQA’s products • IN_Food Quality aims to be the continuation of IQA project at a European level • It’s main objective is to help companies, mainly micro and small companies around Europe to improve their quality on FHS. • IN_Food Quality aims to be a transfer process of the: • products; • methodologies; • practices and • know-how achieved within IQA (Innovate For Food Quality) project

20. Products to be transferred • From IQA, two products are proposed to be transferred : • The product “FHS – Pedagogical Kit”, which include training manuals of FHS and the resources connected to it (pedagogical games, videos, activities, etc.); a narrative of construction and implementation practices for training; a methodological guide to support the training’s implementation. • The product “Stamp Safe Food” aims to be a reward to all the enterprises that meet the FHS requirements established by the project.

21. Type of transfer • This is a transfer process of products developed under the IQA project; • The strategy used for the transfer will be marked by its incorporation on companies and by the adjustment or inclusion on the programmatic contents of training institutions. • For this end, where are fit the companies that exercise their activity on the food sector (food industries, restaurants, supermarkets, butchers and so on). • the transfer carry a geographic dimension, experimented and validated, based on a endogenous reality, it will be intended, through this proposal to catapult the products to other geographic contexts (Spain, Germany, Bulgaria, Slovakia and Romania).

22. IN_Food Quality Project have as primer goal • the transfer of the IQA products to businesses or other entities linked to the sector, with training capacity, in order to allow them to implement the strategy developed on IQA, on final beneficiaries and/or at the same time, transfer them to other similar institutions, in order to: • »» Increase the level of accomplishment of the requirements on HSF between micro and small companies on the food sector, using a attractive and innovating training methodology, based on a coaching process, evidenced by the “Pedagogic HSA-Kit” product. • »» Implement the “Selo Alimento Seguro” product as a way of recognition of the accomplishment of the HSF requirements; • »» give conscience to the companies on the food sector, as well as the final consumers, of the importance of the food security and significance of the skillful companies.

23. And as specific goals: • »» Transfer the products of the project between entities which have the training capacity and strong interaction with the businesses in other European background (beside the Portuguese); • »» Increase the number of entities with training ability, capable to implement the IN_Food Quality project; • »» Increase the number of companies recognized with the “Selo Alimento Seguro”, increasing the field in European context.

24. types of users Depending on the dimension of application of the IQA products, is possible to identify the several types of users, relatively to each product. • In concern to the “pedagogic HSA-Kit”, the identified users are the following: - Managers and executives of companies, namely entrepreneurs companies, which intend to incorporate the product, becoming more skilled to its full implementation on associated companies. - Training agents/coaches/consultants that collaborate with the associations, namely the responsible for the training, training coordinators, trainers/consultants and also coaches. - Active workers (PMEs, Micro companies and companies with big dimensions of the agro-food sector), while final recipients of the product, which will be a target of the technical training on HSF for manipulators; - Entrepreneurs (PMEs, Micro companies and companies with big dimensions of the agro-food sector), while as the head of the final recipients, which will receive technical training on HSF to managers/responsible, as well as be a client on the coaching process and specialized consultancy on HSF.

25. types of users (cont.) • Relatively to the “Selo Alimento Seguro”, we identify the following users: - Companies of agro-food sector with any dimension that intend to see recognized the full compliance of the requirements on HSF, present on the rules of the “Selo Alimento Seguro”. - Businesses associations that desire to implement a part of the whole IN_Food Quality product. - The final consumers constitute a set of users of the product, because the companies that have it must become it public, spreading the importance of HSF, as well as the requirements needed which are behind the attribution of the seal, involving their clients in this issue.

26. Innovative results or content the project is based upon  • Integrated process of training for the companies on the food industry: • Flexible and adjusted to their needs; • Allows to work the behavioral strand of its human resources.; • Provide the companies (namely the micro and small ones) of critical and training capacity on the field of HSF. • Made to the entrepreneur/responsible by the HSF to develop coaching skills, in order to implement and assure the changes of behave in the organization and implement a HSF policy in their organization

27. Innovative results or content the project is based upon  (cont.) • the “Selo Alimento Seguro” aim to qualify and support the companies of the food sector, that comply the needed requirements for the excellence in the provision of food services. • That means, with the seal is intended to promote, through the public distinction, the initiatives of the companies on the food sector in the accomplishment of the legal requirements inherent to the sector. • the seal intends to: • make the consumers more informed and demanding, • searching the companies that give them more FSH guaranties; • distinguish the companies relatively to their quality and security of their services and products; and • improve the performance of the organization (methods, processes and persons), focusing the satisfaction of the client.

28. The characteristics of the partnership that will implement the proposal • IN_Food Quality counts with a partnership, represented by organization from different European countries: Portugal, Spain, Germany, Bulgaria, Slovakia and Romania.

29. partnership

30. EPRALIMA ( Promoter entity) ESTG-IPVC ACIAB Previform F. C. IN BULGARIA PROMAS TTZ OZ Pes ADEXA Final Beneficiaries (Agro-foodcompany r) Final Beneficiaries (Agro-food company) Final Beneficiaries (Agro-food company) Final Beneficiaries (Agro-food company) Final Beneficiaries (Agro-food company) New Consortium • Certifique-se de que inclui as fontes impressas e electrónicas e que estás são colocadas por ordem alfabética.

31. Methodology and Workplan • Begins with: • the transferring of the “Pedagogical Kit -HSA” and “SeloAlimentoSeguro” products, by the part of the authors, to the incorporators/disseminators • In the final of the process it is intended: • that these organizations are able to implement totally, or a part of the IN_Food Quality products, as well as transfers them to other similar organizations, on the respective countries. • The cycle of transfer ends : • when each partner is able on the implementation of the products and on the transferring to other producer entities.

32. Map of the products transferring WP0| Project managment 1 – Management of the project - Coordination of the communication between the partnership - Administrative-financial management of the project 2- Immersion action to incorporator/disseminators - Coordination of the communication between the partnerships - Administrative-financial management of the project -Development of the action -Evaluation of the action 3 – Implementation plan of the project - Initial Diagnosis of the training needs of the sector -Definition of the geographic area of acting of each partner -Creation of local partnerships (establishment of contacts/protocols with other organizations, including municipal organisms) WP1| Activity of Convergence 4 – Training to incorporators/disseminators (trainers and responsible for the training) -Planning and organization of the action -Development of the action -Evaluation of the action WP2| Activity of Appropriation

33. 5- Process of selection for the attribution of the "Selo Alimento Seguro" - Constitution of audit teams -Adaptation/contextualization of the product "Selo Alimento Seguro” -Adaptation/contextualization of the product "Selo Alimento Seguro” I-Inscription/candidature of companies to obtain "Selo" -Selection of candidate companies (audits and documental check-list) 6- Adaptation/contextualization of "HSA-Kit Pedagógico" -Execution of a diagnosis of the needs (HSW)/audits on selected companies -Adaptation of the Pedagogical Kit in the context of the companies gathered by the incorporators. 7 - Implementation/experimentation of "HSA-Kit Pedagogical" -Initial training in coaching Technical training on HSW to leaders/entrepreneurs Technical training on HSW to manipulators of food Coaching/consultancy process WP3| Incorporation activity 8- Attribution of "Selo Alimento Seguro" -Planning audits -Execution of audits on the companies candidates/selected -Evaluation of the result f the audits executed 9 – Process monitoring -Evaluation of the dissemination strategy -Renegotiation of the dissemination plan WP4| Evaluation of the results and impacts 10 Communication and promotion of the project -Planning and organization of communication actions and promotion of the project -Development of communication actions and promotion -Adaptation of an electronic platform -Raising companies of the food sector for possible application of the products -Ensure the durability/effectiveness of the communication plan WP5| Dissemination

34. Work package n.º: WP0

35. Work package n.º: WP1

36. Work package n.º:WP2

37. Work package n.º:WP3

38. Workpackage n.º:WP4

39. Work package n.º:WP5

40. Expected results

41. Expected results (cont.)

42. Expected results (cont.)

43. Dissemination and Exploitation plan • It is intended to ensure the effectiveness of the dissemination process, under three structured components of dissemination.

44. Dissemination – 1ª Component: Product / Partnership and Process: • Products: are products that respond to the needs of the users that were validated, and then recognized as one added value, and subsequently were considered as products with a utility recognized. The products have characteristics which allow their adaptation and adjustment to different geographic realities. • Partnership: the partnership integrate the proposal, predict a successful dissemination because: • The proposed activities of transfer constitute a solution for the problems sensed in the countries where the partnership are from; • the partners entities, have the autonomy to adapt the products in function of their needs; • All the partners, without exception, have contributed to give and also get from it added values. • The entities which participate in the project are credible entities and suitable on the environment they labour. • he dimension of the partnership on this Project is perfectly adjusted to the activities targeted in this project. • Process:All the activities were planned as a dissemination process.

45. Dissemination -2ª Component: Intervenient The partnership of the Project cover institutions whose role and nature assemble with the activities of dissemination, they are composed by:   • Producer entities: are the partner’s entities that were involved on the conception of the original product (EPRALIMA, ACIAB, e ESTG) and in it’s process of transfer in a national level (EPRALIMA, ACIAB, ESTG and PREVIFORM). These entities will allow the transfer of knowledge needed for the transfer process. • Incorporators and disseminators entities: are the partner’s entities that will obtain the products (by the producer entity), and that will transfer these products to their organizational context. They will also have a disseminator role, because they already have a prestige and capacity in their relation with the economic and social environment in their implementation area. For the dissemination of the project, these partners, inside their environment, will identify potential entities for the dissemination of the products. The incorporators/disseminators entities are: PROMAS, FederationofConsumersinBulgaria, TTZ OZ Pez, ADEXA. All these partners will participate on crucial stages of the activities of the Project, knowing the products to after apply the disseminating activities.

46. Dissemination - 3ª Component: Dissemination Plan • All activities will have the participation of the disseminator partners, in order to make them efficient, the implication of the partners on the activities of the Project is crucial, as well as its efficiency on the dissemination will be achieved, if the performers which will participate in the dissemination process, are involved in the all project, from the awareness actions, passing through the planning actions until the experimentation actions. The search of potential beneficiaries it will also be an important stage. • The Project is based on a strategy of dissemination in two levels: • the first level that reach directly the incorporators/disseminators partners level; • the second level that will reach the final beneficiaries (for example, fabric/sell and food units),defined during the development of the project.

47. Expected Impact • impact on authors/producers, • It is expected that the authors/producer of the IN_Food Quality products become a reference widely recognized by the agro-food, regarding FSH. • the skills (organizational and individual), acquired during the project can be used in a much more efficient way, since they are more consolidated on the agents and organizations, allowing the solidification of the initiative of the institutions relatively to the practices of continuous training and implementation of FSH.

48. Expected Impact (cont.) • impact on the incorporators • the incorporators could benefit of a methodology, including all the resources associated, tested and with proved results, created to provoke a deep and long organizational changes.

49. Expected Impact (cont.) • impact on the final beneficiaries (entrepreneurs): • The impact expected for this target group will be similar of the workers, saving the fact that the behavioural component affect the organizational and manage work of competences in function of FSH, or capacity to articulate individual competences, aiming the creation of organizational competences .

50. Expected Impact (cont.) • Impact on the consumers of the agro-food agro-alimentar • The implementation of the stamp “Alimento Seguro” will be accompanied of information, placed in sites with visibility, in their own establishment, where the requisites needed are indicated, for the recognition through the “Alimento Seguro”. • The final consumers are involved in two ways: • On one hand, the public visibility of the requisites will allow to give consciousness the consumers of the implications of the FSH in the public health, and on the logistic of a company on the food industry. • By the other hand, the fact that the requisites are public may provoke curiosity on the consumers relatively if certain requisites are being accomplished.