1 / 27

USA and GobiernoUSA

USA.gov and GobiernoUSA.gov. Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov. USA.gov and GobiernoUSA.gov. U.S. government’s official web portal English and Spanish

aileen
Download Presentation

USA and GobiernoUSA

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. USA.gov and GobiernoUSA.gov Michelle ChronisterOffice of Citizen Services and Innovative Technologies U.S. General Services Administrationmichelle.chronister@gsa.gov

  2. USA.gov and GobiernoUSA.gov U.S. government’s official web portal • English and Spanish Help the public find official information and complete tasks • Renew passport, find grants and benefits, etc.

  3. Our sites Communication Channels

  4. Our sites Phone Chat E-mail FAQs Communication Channels

  5. Ask Us • Call 1-800-FED INFO (1-800-333-4636) • answers.usa.gov • FAQ database • Chat online Monday-Friday, 8A-8PET • Email form

  6. Our sites Phone Chat E-mail FAQs Search Communication Channels

  7. Our sites Phone Chat E-mail FAQs Search Mobile Communication Channels

  8. Contact Your Government Search Call 1 (800) FED-INFO E-mail Us Visit Our Blog – GovGab.gov USA.gov Mobile Site

  9. Our sites Phone Chat E-mail FAQs Search Mobile YouTube Communication Channels

  10. Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter Communication Channels

  11. USA.gov - Responses since January 2010 • 3 staff provided answers and additional information for USA.gov’s channels • 80 replies to questions/inquiries • Facebook: 70 • Twitter: 10 • 8.5 hours spent over 6 months • Over 2,300 clicks on trackable links used in responses

  12. GobiernoUSA.gov - Responses since January 2010 • 3 staff provided answers and additional information for GobiernoUSA.gov’s channels • 7 replies to questions/inquiries • Facebook: 7 • Twitter: 0 • 1 hour spent over 6 months • Almost 150 clicks on trackable links used in responses

  13. Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter Short .gov URLs Communication Channels

  14. Go.USA.gov • Open to government employees • Only shortens government URLs • Users know they will reach official government information

  15. http://www2.ed.gov/parents/academic/help/reader/index.html http://go.usa.gov/37X more portable!

  16. Our sites Phone Chat E-mail FAQs Search Mobile YouTube Facebook Twitter Short .gov URLs Communication Channels

  17. facebook.com/USAgov facebook.com/GobiernoUSA Thanks! @USAgov @GobiernoUSA Michelle ChronisterOffice of Citizen Services and Innovative Technologies U.S. General Services Administrationmichelle.chronister@gsa.gov

More Related