Dialogue

1. Dialogue

2. Dialogue What does ‘Dialogue’ mean to you?

3. What does dialogue mean to you? • A – General Discussion • B – Random thoughts • C – Focused problem solving • D – Diverse team discussion • E – Open communication on specific topic

4. Proposed Definition • Dialogue – People engaging in participatory thought

5. Some Descriptors • Non-judgmental • Non-defensive • Listening • Understanding • No agendas • Intent of best answer • Ideas without connection to those ideas • Flow

6. Emotional Intelligence • Growing You • Self-Awareness • Self-Management • Serving Others • Relationship Awareness • Relationship Management

7. The goal is to be present • For all members to be openly participate we need to be: • Self-aware • Relationship-aware • We must be Present • Non-Judgmental OPEN • Only one conversation HEAR • Understand CONNECT

8. Be Open • Two Potential Issues • The past shades the present (judging current statements based on history) • Personal connection to ‘my’ idea

9. Be Open • How can past experiences shade current realities? • A – Does not allow for people to change • B – Limits our view of what is really happening • C – Reduces our ability to hear what is really being said • D – Discounts things different that our past experiences • E – Reduces trust • Are you always aware of such shading?

10. Ladder of Inference

11. Be Open As we walk up the ladder, where can we make mistakes? How can avoid each of these mistakes?

12. Ladder of Inference • We certainly need to add meaning, however we can improve communications in three ways… • Awareness of thinking/reasoning (reflection) • Visibility of thinking/reasoning (advocacy) • Inquiring into other’s thinking/reasoning (inquiry)

13. Ladder of Inference • Questions that can help… • What is the observable data? • Does everyone agree on that data? • Can you run me through your reasoning? • How did you get from the data to these assumptions? • When you said “[your inference]”, did you mean “[my interpretation]”?

14. Ladder of Inference • How we view the world and how we act influence… • What we select to “see” • Our interpretations • Our conclusions • This leads us to act in ways that produce results which usually reinforce the conclusions we made.

15. Be Open • Two Potential Issues • The past shades the present • Personal connection to ‘my’ idea

16. Let’s Start with You • The goal is for you to be ‘Present’ • Present – • Non-Judgmental OPEN • Only one conversation HEAR • Understand CONNECT

17. Hear • When speaking with someone, how many conversations are going on? • A – one • B – two • C – three • D – More than three

18. Hear • Getting it to ONE • First, stop other subjects • If you can’t, reschedule the new subject • Stay focused • Catch internal diversions • Bring yourself back • Relevant thoughts are good • This is where we will connect next…

19. Let’s Start with You • The goal is for you to be ‘Present’ • Present – • Non-Judgmental OPEN • Only one conversation HEAR • Understand CONNECT

20. Connect • We must always search for understanding. • Thoughts are connected when we understand. • Lessons only exist in difference. Curiosity rather than Certainty

21. Connect • Tactics: • Repeat their thought to confirm listening and understanding – “If I understand you correctly…” • Write down relevant thoughts and questions about their thoughts • Pause the discussion for clarity or to add a thought

22. Let’s Start with You • The goal is for you to be ‘Present’ • Present – • Non-Judgmental OPEN • Only one conversation HEAR • Understand CONNECT

23. Summary - being present to achieve dialogue • We have covered a lot of ground … • Be Open • Don’t carry history to the present • Hear • Only one conversation • Connect • Combine thoughts

24. Thank You • Your leadership and teamwork can achieve superhuman results.