Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Consulting for Cloud: Gartner Disruptive Technologies — Cloud Adoption Strategy and Roadmap For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Key Benefits • A holistic Cloud adoption strategy incorporating toolkits and templates that fully describe the strategy as a series of tangible actions based on, and providing, short, medium and long term results to be achieved. • Drives a clear understanding of how cloud computing can assist the organisation in supporting its strategic objectives. • A clearly documented governance process to identify which ICT services should be deployed in house and which services can benefit from the cloud. • A 360◦ view of the measurement of benefits and drivers (e.g., cost, speed to market, elasticity and agility) accessible to the client and stated in the form of a report. • significant focus on knowledge transfer providing self-sufficiency and the ability to use Gartner tools and templates to advance and optimise cloud deployment. Service Description This serviceprovides a comprehensive Cloud Strategy and Roadmap. The servicedelivers a set of recommended actions and related artefacts to fast-trackand accelerate cloud adoption within a large enterprise. This product has led to an average reduction in time to operationalise a viable Cloud adoption strategy by 60% among our clients. The Gartner Cloud Adoption Strategy tackles organisational change management aspects as an integral, and up-front, part of our response allowing for a higher level of adoption success. The product provides a unified end-to-end capability drawing on all relevant Gartner Consulting service lines to deliver a full suite of data, toolkits, artefacts and templates to drive faster movement. The strategy establishes and socialises a bedrock of definitions and core concepts and unites stakeholders around a statement of intent tackling the most likely adoption scenario that compares your organisation against appropriate peers. This allows for a more rapid move to active delivery of the strategy as organisational roadblocks are identified and resolved earlier in the process. The service then builds a tailored cloud decision framework that all ICT and business stakeholders can use and which assesses the appropriateness of cloud across key service categories. The end result is a full knowledge of the readiness of your organisation, its processes and various capabilities, for the adoption of Cloud and the actions that should be applied to deliver fast results. Price • Gartner will charge a firm fixed price of £115,739 excl. VAT, incl. all expenses for this service. Key Deliverables • A structured decision model to guide the customer in selecting the most optimal infrastructure and /or application services. • A documented Readiness Assessment for Cloud Adoption. • A directional roadmap (growth path out to three years with immediate focus on results achievable within six months) giving specific actions around governance, architecture, risk management, service management, demand management, sourcing and procurement, finance and budgeting. This will provide you with a roadmap for implementation and realisation of the strategy.

3. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Full List of Deliverables • A PowerPoint presentation describing the vocabulary, trends and key issues within the Cloud market from a Gartner perspective. • A PowerPoint presentation describing the customer’s: • Readiness Assessment for Cloud adoption • Comparison against best-in-class organisations • Reference Architectures for different cloud deliver models and service layers • High level improvement Action Plan • A structured decision model to guide the customer in selecting the most optimal infrastructure and /or application services. This model will be delivered in Microsoft Excel format. • A high level assessment of a selected portion of the customer portfolio to validate and fine tune the decision model. This will be delivered both in Microsoft Excel format. • A PowerPoint presentation describing the customers Cloud strategy and execution Roadmap for the next three years.

4. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Gartner Project Team Roles • Project Approach • Week 1: Project initiation and Cloud Education • Conduct a two hour educational session covering Cloud definitions, taxonomy and market evolutions • Week 1to3 Cloud Vision & Preliminary Requirements Gathering • Conduct interviews with stakeholders, review appropriate deliverables and capture findings • Synthesize Client cloud ambition for the next 2 -3 years • Identify the preliminary business, security, compliance, technical and operational requirements for cloud adoption within the customer environment, leveraging the Gartner’s Cloud Requirements Framework • Week 4 to 5: Cloud Readiness Assessment • Complete Readiness Assessment in nine key cloud impact areas, including Security & Risk, Information Management, Enterprise Architecture, Demand Management, Sourcing, Legal etc. • Week 6 to 8 : Develop Cloud Decision Framework • Develop a multi-pass decision framework allowing definition of the optimal hosting/cloud solution (including characteristics like security, flexibility, Financial Analysis) • Week 8 to 10 : Compile Final Strategy, Roadmap and Business Case • Compilation of the final Cloud Strategy document • Identification of key initiatives to be launched by Customer to adopt the strategy • Develop Cloud directional roadmap, including most likely candidates (Quick Wins), Risks and growth path for next three years with focus on the first six months Project Schedule • Gartner anticipates completion of this engagement within 10 weeks • Client Project Team Roles • Project Sponsor • Project Manager • Key business and ICT stakeholders • Project Benefits • A holistic Fast-track Package for Cloud Adoption incorporating toolkits and templates that fully describe the adoption strategy as a series of tangible actions based on, and providing, short, medium and long term results to be achieved. • Drives a clear understanding of how cloud computing can assist the organisation in supporting its strategic objectives. • A clearly documented governance process to identify which ICT services should be deployed in house and which services can benefit from the cloud. • A 360◦ view of the measurement of benefits and drivers (e.g., cost, speed to market, elasticity and agility) accessible to the client and stated in the form of a report. • Significant focus on knowledge transfer providing self-sufficiency and the ability to use all Gartner tools and templates to advance and optimise cloud deployment.

5. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Assumptions • The due diligence (‘as‑is’) data are reasonably available via interviews and documentation review. • The client will provide timely access to all appropriate personnel to be interviewed. These personnel will have the ability to provide data necessary to complete this project, answer questions, provide existing documentation and attend working sessions. • Service pricing assumes that the client will arrange all sessions with the client personnel. • All data collection and interviews/workshops will take place via telephone or in person at the client offices. • The client will designate a project manager to act as the primary point of contact for this project who will be expected to work closely with the Gartner employees as needed and will: (a) approve project priorities, detailed task plans and schedules; (b) facilitate the scheduling of Gartner interviews with appropriate client personnel; (c) notify Gartner in writing of any project or performance issues; and (d) assist in resolving project issues that may arise. • The work effort described in this service definition assumes that the client personnel are available to assist in the project as defined in this Proposal. In the event that the client personnel are not available, a change of scope may be necessary. • The client will review and approve documents within five business days. If no formal approval or rejection is received within that time, the deliverable is considered to be accepted by the client. • The client is to schedule the client resources for project activities and provide meeting facilities as necessary. • The client personnel will be made available per the final project schedule. • Any requests for additional information (beyond the details described in the tasks above) that are made by the client will be considered a change in scope for this engagement and will be handled accordingly . • All deliverables will be developed using Microsoft products (for example, Project, Excel, Word and PowerPoint). Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition.

6. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will acquire those clearances as the client demands. The basic service under discussion, however, does not involve Gartner retaining any client data and therefore the service falls outside of this item. • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor.

7. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement , upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client.

8. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Pricing • Gartner will charge a firm fixed price of £ 115,739excl. VAT, incl. all expenses for this service. Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing. • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

9. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints • This is not applicable to this service. Service Levels • This is not applicable to this service.

10. Gartner Service Definition —Cloud Adoption Strategy and Roadmap Training • As part of the delivery of the Cloud Strategy Gartner will perform ONE instruction session to a relevant group of client personnel that will use the decision framework model in the future Trial Service • Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities • The Decision Model will be delivered in Microsoft Excel 2007 (XLSM) format. The customer is responsible to keep track of the Excel model Technical Requirements • Microsoft Excel 2007 or higher • Adobe Acrobat reader