1 / 8

Call Center Services An Essential Element of Modern Business

Call Centers in India is a very prominent part of the business industry today. Nowadays, it is almost impossible for businessmen to survive without outsourcing the services to the contact centers.

ainamalik
Download Presentation

Call Center Services An Essential Element of Modern Business

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Call Center Services – An Essential Element of Modern Business

  2. Most Effective Call Center Services Call Centers in India is a very prominent part of the business industry today. Nowadays, it is almost impossible for businessmen to survive without outsourcing the services to the contact centers. There are many services that are outsourced by different companies. In this PPT we will talk about the most effective and advance call center services like.. • Tele-calling Service • Email Support Service • Web Based Service • Back Desk Service

  3. Tele-calling Service Tele-calling is the most famous of all the call center services. It lets the customer solve his/her query instantly. On the other hand, it is also very convenient to pick up your phone and call to get your query resolved. This process does not take much time and also very effective. Tele-calling can be categorized into two parts: • Inbound Services • Outbound Services

  4. Email Support Service • This service is being used by many businesses even after the slow response issue. The benefit this service offers eradicates the issue of the response. • It is possible for you to send documents, photographs, scanned papers and many more via email. These services are very essential for the companies to deliver the support services. • Another advantage of Email Support service is that you will have all the data documented in your email, thus no tension of data loss.

  5. Web Based Service • This is the latest service introduced in the industry. This includes services such as the chat support, in which the customers get their queries solved by web chatting on the internet with a live agent. • At times, the customer is unable to seek for the particular product or service; and requires assistance. • This is when the chat agents come in and help them out in the navigation process. This service is mostly used by the companies that provide online service to their clients.

  6. Help Desk Services • Back desk jobs are tiresome and they fall under the non-core works of the organization. • Since, the work is a non-core job; people all over the world have started outsourcing their back desk jobs. • Some of the work profiles under back desk jobs are data entry, data mining, online web research, data processing and many more.

  7. Conclusion • All the services mentioned in the previous slides are very important for any kind of business today. • Outsourcing call center solutions gives a lot of time to the upper management to work on the core business. • In the end, would say that the industry has really changed (positively) with the new development in the field of outsourcing.

  8. We Appreciate your Time & Patience! Please Visit Us At : sales@cyfuture.com www.go4customer.com

More Related