MARKET/OPERATIONS SUPPORT ORGANIZATION Joel Mickey Director, Market Operations Support jmickey@ercot.com 512-248-3925

1. MARKET/OPERATIONS SUPPORT ORGANIZATION Joel Mickey Director, Market Operations Support jmickey@ercot.com 512-248-3925 (office) 512-639-0224 (cell)

2. Organizational Structure Trip Doggett Sr. VP & COO MARKETS COMPLIANCE CLIENT SERVICES MARKET/OPS SUPPORT SYSTEM PLANNING & OPERATIONS TBD Chief Compliance Officer Betty Day Director, Markets Dale Goodman Director, Client Services Joel Mickey Director, Market Operations Support Kent Saathoff VP System Planning and Operations Tom Baum Testing Adam Martinez Web Presence Jackie Ashbaugh Data Integrity and Administration Mkt/Ops Support Organization

3. Departments & Core Functions Mkt/Ops Support Organization

4. Data Integrity and Administration Strategic Focus Jackie Ashbaugh • Commercial Operations Data Integrity & Synchronization • Market Participant account & relationship data • ESIID account & relationship data • Consumption data loading • ERCOT & Market Participants (e.g. data extracts, MarkeTrak issues, etc.) • Retail transaction data used in data aggregation and settlements • Commercial Operations Market Data Transparency • Data replication • Business Intelligence • Extracts, reports and web services • Commercial Operations postings on TML, www.ercot.com, MIS • Capital project support • PUCT Project 34610 Advanced Metering – Settlements Interim & Long Term Solutions • Information Lifecycle Management (ILM) - Enterprise strategy and implementation of ILM for source systems, file servers and archiving systems • Nodal project and transition activities for COMS, EDW, ILM, MIS, BPM • COMS – registration, batch processing, integration of retail, zonal and nodal activities • NDSML management, as well as, extract, report & data web services specifications • MIS landing pages & data arrangement & availability • Information Lifecycle Management across systems and fileservers • Business Process Management including data management and controls • Information Lifecycle Management • Support Market Participants and market groups Mkt/Ops Support Organization

5. TestingStrategic Focus Tom Baum • Testing Mission Statement • To effectively and efficiently produce accurate and timely information needed to assess the quality of integrated applications as defined by our business customer’s requirements  • Facilitate Zonal testing for Commercial Systems • Facilitate three PUCT-mandated Texas SET Flights to certify new CRs in ERCOT’s Retail Market • Support Nodal Testing for all business systems including system integration • ERCOT’s “Home Team” for long-term testing support for all integrated business systems Mkt/Ops Support Organization

6. Nodal Implementation – support for MIS portal project, Enterprise Data Warehouse, and Current Day Reporting (CDR) reporting projects, PMO communications Improvements to public website content management and delivery Improved search capabilities Faster updates of content Continued improvements to content organization Delivery of high-value services to MPs Seamless experience / consistent look and feel Dashboards Web services Capital project support Business Process Management Support Market Participants and market groups Web PresenceStrategic Focus Adam Martinez Mkt/Ops Support Organization

7. Questions Mkt/Ops Support Organization