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Since last residency– Notes from the field (aside from Sheening of Global Info). Plus: Red Cross and other info needs in policy and practice (References are hyperlinked throughout). Why study this? Conflicts of definition in messaging. As human demands change, messages are renegotiated:
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Since last residency– Notes from the field(aside from Sheening of Global Info) Plus: Red Cross and other info needs in policy and practice (References are hyperlinked throughout)
Why study this?Conflicts of definition in messaging As human demands change, messages are renegotiated: • Ownership, • rights, • use, • commons, • resource, • and even nature . Environmental values change as does our understanding of these effects.
Making sense of crises controversies/solutions Sustained analysis of CONSTRUCTION of language/channels --- • Helps identify strategies for effective info management and communication in future conflicts. • Keywords: Citizen engagement, crisis management, disaster preparedness, global tensions
Crisis management tips:Be honest, quick, prepared/aware Current Japanese public goals: Keeping citizenry motivated and hopeful DESPITE disconnect/misinformation about nuclear energy • Be HUMAN. • Pre-build your TEAM. • Follow through.
Why info needs are trending topic? Framing of need Public/civic engagement International Development/Relief
Framing of need United States since 9/11: Nation lacks mandated framework for sharing of “terrorism-related information critical to protecting our homeland.” Japan, 2011: Emperor Akihito in unprecedented live address (summons memories of his father , Emperor Hirohito, in radio broadcast of Japan’s WWII defeat)
Public/civic engagement You want to be in the places where your target audience is Tweet tracker in Japan
Relief/natural disasters • Reverse 911 system used by Washington officials to ask coastal residents to move to higher ground. • Google-powered PERSON FINDER – Japan Earthquake 2011 • 72hoursdc.gov
Case in point: Red Cross American Red Cross in one week went from image building to crisis communication.
Worth observing: Winning/losing when you ask for public input • March 11: Worldwide Unfollow Charlie Sheen on Twitter Day: Do it for America (Village Voice) • @MikeBloomberg debuts @AskMike for public questions
@AskMike is quickly asked by public: Askmike/ Do you not think the commercial sex industry should be allowed to flourish in NYC and bring in lots of tax money. AND
And react appropriately during crisis . . . Not Barack-etology
Final thoughts: Top 3 social media activities beyond dabbling Podcasting – beyond the written word Location-Based Marketing – Foursquare, Gowalla, FB places, etc. (8x as likely as online adults to use smart phones to search) Social Gaming: 70% of adults are gamers; typical social gamer is educated 40+ professional woman