Notes

1. Notes • This presentation will be posted on NJTaxAide.org/tavolunteers • Take notes if desired • You can print the presentation and add your notes to make a manual TWO ERO TRAINING

2. Questions on reading? • Introduction to TWO for EROs • Certification of Computers for Wireless TWO • ERO Paper Flow for 2011 [CyberTax 2010-45] • Modernized e-File TWO ERO TRAINING

3. Questions on Perform items? • Login to TaxWise Online with your Client ID as the Admin User Name • Create a User Name for testing • Practice transmitting returns in TaxWise Online Training TWO ERO TRAINING

4. ERO Module 1 – Site Operations In the Tax-Aide Program …training is the brains …counseling is the heart & soul …transmitting is the voice TWO ERO TRAINING

5. When is a TWO return transmitted to IRS? • When the EFC clicks Create e-file • After the ERO submits it to CCH • When the ERO clicks Submit e-files • None of the above TWO ERO TRAINING

6. What EFCs Need • Internet Explorer settings • Printer drivers • Wireless (optional) • Certified computer • Network setup • Login information • TWO URL • Client ID • User name TWO ERO TRAINING

7. Internet Explorer 8 [Pub 3189, pages 93-94] • Empty Temporary Internet files • Security level: Medium • Internet: Medium-High [Default] • Privacy: Medium [Default] • Java Script: Enabled* • Download file: Enabled* • Pop-up blocker disabled for TWO *Default with Security level Medium or Medium-High TWO ERO TRAINING

8. Computer Certification forWireless TWO • Complete ASAP • Options for computers that do not certify • Correct discrepancies and re-scan • If free of Malware and Anti-virus is installed • connect to router with Ethernet cable and use for TWO • Use for TaxWise Desktop TWO ERO TRAINING

9. TaxWise Online Web Sites • Current year production [blue]: https://twonline.taxwise.com • Prior year production [red]: https://twonline.taxwise.com/09 • Training [green]: https://twonline.taxwise.com/training TWO ERO TRAINING

10. Name tag insert [example] TWO User Name: <XX>-<EFC Last Name> • EFC Brenda Jones has user names • DN-Jones at Denville • PL-Jones at Parsippany Library TWO ERO TRAINING

11. Passwords • 1st login: User Name • Change password • Select Secret Question and provide Secret Answer • Subsequent logins: <password> • Change password every 90 days TWO ERO TRAINING

12. Failed Login TWO ERO TRAINING

13. Failed Login Help TWO ERO TRAINING

14. Password Reset [not Admin] • 3rd failed login locks account • Lockout message appears • Email is sent to address entered for locked out User Name • Admin or any User Name with Administrator role can reset account • Click Manage Users • Under Reset Password click Reset TWO ERO TRAINING

15. Password Reset - Admin • Contact Customer Support • When reset • Login: Admin • Password: Reg Code • Change password • Secret Question & Answer TWO ERO TRAINING

16. Data Retention • Returns prepared with retained data should have fewer errors and take less time • Returns are retained on the TWO server • Carry forward and access to full return if same Client ID • Exception: deleted returns • First year TWO can carry forward from last year’s Desktop if same EFIN but will not have access to full return TWO ERO TRAINING

17. Access to prior year data TWO ERO TRAINING

18. Diagnostics • Click Run Diagnostics on the toolbar • Correct errors • Click on red text to go to form and entry with error • re-run Diagnostics • Confirm or remove all overrides • Warnings and Notifications • Estimated entries TWO ERO TRAINING

19. Create e-files TWO ERO TRAINING

20. Quality Review Do your clients a favor: send them out the door with a return without errors! • Tax return review – required by IRS • E-file review – prudent to minimize rejects • Review on computer –reviewer should have TaxWise training • Review data on paper –W-2, 1099s and other statements TWO ERO TRAINING

21. Print Return TWO ERO TRAINING

22. Printing Returns • Click Print this return after creating e-file(s) or • Click Print Return on the toolbar • TWO prepares a pdf file with the return • Click Print to open the printer window • Select the correct printer for the site and print the return TWO ERO TRAINING

23. Using Return Stages [Optional] • Select the Return Stage from the Returns List • Select the Return Stage from the Return Summary of an open return TWO ERO TRAINING

24. SITE PROCEDURES • Assure logon to the correct TWO site • Assure each computer is using the correct Client ID • Quality review each return • Print to the appropriate site printer TWO ERO TRAINING

25. Questions Comments TWO ERO TRAINING

26. Which of the following must be attached to the 8879? • W-2 • W-2G • 1099R [no withholding] • 1099-Int [no withholding] • 1099G [Unemployment] • 1099-SSA • W-2, W-2G and 1099R • Other 1099: Only if withholding and Copy B TWO ERO TRAINING

27. Some situations which require Form 8453 • Return signed by representative with Power of Attorney [attach POA] • Return has summary of security sales in Sch D [attach Sch D-1, brokerage or other statement with details] TWO ERO TRAINING

28. TaxWise Online ERO Training A work in progress! TWO ERO TRAINING

29. Assumptions • You have been a TaxWise EFC • You have used TWO training • You have a 2010 TWO EFIN • You will transmit all returns prepared with your EFIN • You will receive and process Acknowledgements and Rejects for your EFIN • You have made practice transmissions on TWO Training TWO ERO TRAINING

30. Objectives (Be able to) • Set up your EFIN for the filing season • Use TaxWise to transmit tax returns • Receive and respond to acknowledgements and rejects • Manage tax return e-files and paperwork • Maintain security of taxpayer data TWO ERO TRAINING

31. Scope Things an EFC sees Things we will discuss today Things we do not use TWO ERO TRAINING

32. There is no single right way! • Discuss preferred or recommended ways • Describe good practices • Provide references for options TWO ERO TRAINING

33. What EROs Get • From IRS Andover – EFIN letter • New EFIN: 4 to 6 weeks after applying • Changed/Renewed EFIN: Automatic renewal • From CCH – December • TaxWise CD • Client ID • Registration Code • TaxWise Online User Guide TWO ERO TRAINING

34. Agenda • EFIN setup • Site operations • Transmit returns • Acks, Rejects and ERO paperwork • Reports • Tech Tips and Good Practices • Post-season TWO ERO TRAINING

35. ERO Module 0 – EFIN Setup Admin login Create Users Create template Return stages Print sets TWO ERO TRAINING

36. Creating and Managing Users • Admin User [Default] • All TWO capabilities except create return • Cannot be Inactive • Additional Users • Can be created but not deleted • Either Active or Inactive TWO ERO TRAINING

37. Adding New Users: EFC • 1 User Name for each EFC preparing returns for this EFIN • Passwords are case sensitive • Good Practice: Include site identifier in User Name • “TOWNLIBRARY-BRENDA” • “BRENDA-21” • “TL-JONES” • Role: ReturnPreparer TWO ERO TRAINING

38. User Name on TWO window Not visible in Full Screen mode TWO ERO TRAINING

39. Click Manage Usersthen Create a New User Email Address: Recommend ERO email address. TWO ERO TRAINING

40. Other Users • ERO – Recommended • Quality Reviewer • TC – allow TC access to EFIN for ERO help TWO ERO TRAINING

41. User Roles TWO ERO TRAINING

42. User Questions • What User Name do you provide for a substitute EFC? • What User Name and roles do you provide for a substitute ERO? • Under what conditions would I make a User Inactive? • Is there any circumstance where an Active User would have the default password? TWO ERO TRAINING

43. TWO Site Decisions • User Names • Default Template • Custom (Preparer Use) Fields • Return Stages • Print Sets • Advanced Settings • Various Procedures TWO ERO TRAINING

44. Production vs Training • Same • User Names (Passwords, Roles, etc.) • Print Sets (predefined) • Advanced Settings • (Login) • Different • Templates • Custom (Preparer Use) Fields • Return Stages • Print Sets (ERO defined) TWO ERO TRAINING

45. Templates • Similar to Desktop, but NOT Identical • Templates are stored on the TWO servers (like returns and everything else) • One pool of templates for each EFIN • Maintained via the “Return Templates” subsystem • Any User with TemplateManager or Administrator Role can create, edit, and delete templates • One template from the pool is designated as the Default template • Used by all Users unless they have been assigned to a specific template • Templates cannot be copied between EFINs (or imported, etc.) TWO ERO TRAINING

46. Templates • There is one EFIN designated for NJ which can “Send” templates to all other NJ EFINs • Templates can also be sent to you from CCH / IRS / AARP • Can be sent to you at any time • There is no notification when a new template is received • The received template may be sent in a way that will force it to override your existing default template • Templates sent to you cannot be deleted or modified TWO ERO TRAINING

47. Templates • Templates are only referenced when a return is created • Changes to a template do NOT affect existing returns • A template specifies: • Initial content of Tree • Default values in fields (e.g. NJSUI) • Whether a field is “Red” • Whether a field is Locked • Default values for Custom (Preparer Use) Fields • Other attributes set via Settings / Custom Fields TWO ERO TRAINING

48. Template Subsystem • Home – Back to TWO Home screen • New – Create a new template • Assign – Assign a template to a User • Instead of the default template • Not sure why you would want to do this • Unassign – Reverse of Assign • Send – N/A TWO ERO TRAINING

49. Template List Actions Delete Modify Edit Information (Cannot Delete or Modify received template) TWO ERO TRAINING

50. Admin Administrator User Role TWO ERO TRAINING