Private Cloud: Manage Data Center Services

1. Private Cloud: Manage Data Center Services Capability Discussion Presentation

2. Engagement Approach Solution areas Business strategy Horizontal Industry Audience Understand business needs and priorities Discuss range of potential solution capabilities Business executives Present relevant integrated capabilities Position the Integrated Enterprise Platform approach IT executives Integrated Capability Analysis => Projects, architecture, products Architects IT pro/dev executives Solution road map

3. Agenda Agenda Recap Business Discussions Integrated Enterprise Platform Approach Needed Integrated Capabilities Summary and Next Steps

4. Note to presenter: This is a template. Prune, add, and prioritize per BDM and TDM feedback. Ensure consistency with the “Business Priorities Guide” and the “Capability Discussion Guide”. Support for Priority Business Capabilities

5. Note to presenter: This is a template. Prune, add, and prioritize per BDM and TDM feedback. Ensure consistency with the “Business Priorities Guide” and the “Capability Discussion Guide”. Support for Priority Business Capabilities

6. Agenda Recap Business Discussions Integrated Enterprise Platform Approach Needed Integrated Capabilities Summary and Next Steps

7. Why the Integrated Enterprise Platform Approach? Today Future Integrated capabilities Point solutions Optimizing Finance Operations Sales Effectiveness Siloed, disconnected technology investments Improving Customer Service Multiple Enterprise Solutions Business IT Dynamic business agilityand low TCO High TCO | Low agility

8. Business Solutions Supporting Microsoft Technologies Solution Areas Infrastructure Capability Integration Infrastructure Optimization Models Application Platform Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC BI and Analytics Platform Database and LOB Platform Client Capabilities Infrastructure Optimization Custom Development Business Productivity Infrastructure Optimization Model STANDARDIZED RATIONALIZED DYNAMIC BASIC Collaboration Infrastructure Optimization Models Messaging Unified Communications Content Creation and Management Core Infrastructure Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC Datacenter Management and Virtualization Device Deployment and Management Identity and Security Services IT Process and Compliance

9. Business Solutions Relationships Between Integrated Capabilities Solution Areas Infrastructure Capability Integration Infrastructure Optimization Models Application Platform Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC BI and Analytics Platform Database and LOB Platform Client Capabilities Infrastructure Optimization Custom Development Business Productivity Infrastructure Optimization Model STANDARDIZED RATIONALIZED DYNAMIC BASIC Collaboration Infrastructure Optimization Models Messaging Unified Communications Content Creation and Management Core Infrastructure Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC Datacenter Management and Virtualization Device Deployment and Management Identity and Security Services IT Process and Compliance

10. Business Solutions Integrated Enterprise Platform Solution Areas Infrastructure Capability Integration Infrastructure Optimization Models Application Platform Optimization Model Application Platform Optimization BASIC STANDARDIZED RATIONALIZED DYNAMIC BI and Analytics Platform Database and LOB Platform Client Capabilities Infrastructure Optimization Custom Development Business Productivity Infrastructure Optimization Model Business Productivity Infrastructure Optimization STANDARDIZED RATIONALIZED DYNAMIC BASIC Collaboration Infrastructure Optimization Models Messaging Unified Communications Content Creation and Management Core Infrastructure Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC Datacenter Management and Virtualization Core Infrastructure Optimization Device Deployment and Management Identity and Security Services IT Process and Compliance

11. Optimization Model Capability Maturity Levels • Each capability has four levels of maturity: • Basic • Standardized • Rationalized • Dynamic • What are these used for? • Profiling integrated capabilities, leading to model common capabilities • Understanding dependencies • Planning advancement in services provided to lead to enterprise-class capabilities Infrastructure Optimization Models Application Platform Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC BI and Analytics Platform Database and LOB Platform Custom Development Infrastructure Optimization Models Business Productivity Infrastructure Optimization Model Infrastructure Optimization STANDARDIZED RATIONALIZED DYNAMIC BASIC Collaboration Messaging Unified Communications Content Creation and Management Core Infrastructure Optimization Model BASIC STANDARDIZED RATIONALIZED DYNAMIC Datacenter Management and Virtualization Device Deployment and Management Identity and Security Services IT Process and Compliance

12. Multiple Solutions, One PlatformUse integrated capabilities for all of your business needs Improve data center reliability and responsiveness and reduce costs Application Platform Optimization Application Platform Optimization Business Productivity Infrastructure Optimization Business Productivity Infrastructure Optimization Core Infrastructure Optimization Core Infrastructure Optimization

13. Multiple Solutions, One PlatformUse integrated capabilities for all of your business needs Human Resources Finance Operations Sales Application Platform Optimization Business Productivity Infrastructure Optimization Core Infrastructure Optimization

14. Value of Integrated Capabilities from Microsoft BusinessBenefits ITBenefits Scalable Performance and reliability Security Support skills and processes Lower TCO Common support skills and processes Lower integration costs Low cost software Sustainable Continuity and long-term viability Familiarity High user familiarity Faster adoption rate Lower time to value Agility Fast, efficient deployment Greater integration Robustness Consistent features Data integration Process integration Application Platform Optimization Business Productivity Infrastructure Optimization Core Infrastructure Optimization

15. Agenda Recap Business Discussions Integrated Enterprise Platform Approach Needed Integrated Capabilities Summary and Next Steps

16. IT Challenge: Align with Business Goals IT Strategy and Business Alignment Business Strategy and Goals Current Performance Performance Improvement Identifying Initiative Planning the Impact Operations Management Innovation Enablement

17. Optimizing the Integrated Enterprise Platform Value More efficient cost center Business enabler Cost center Strategic asset Time

18. Sophistication of the Solution IMPROVE DATA CENTER RELIABILITY AND RESPONSIVENESS AND REDUCE COSTS Phase 1 Provides basic support for the most critical elements of the business driver Phase 2 Provides adequate, typical support for critical and priority elements of the business driver Phase 3 Provides thorough, streamlined support for the business driver that enables differentiated levels of performance

19. Phase 1: Core IO

20. Phase 1: BPIO

21. Phase 1: APO

22. Phase 2: Core IO

23. Phase 2: BPIO

24. Phase 2: APO

25. Phase 3: Core IO

26. Phase 3: BPIO

27. Phase 3: APO

28. Agenda Recap Business Discussions Integrated Enterprise Platform Approach Needed Integrated Capabilities Summary and Next Steps

29. IT Benefits of the Integrated Enterprise Platform Approach • Simplifying identity management • Improving system availability • Simplifying management of physical and virtual resources and platforms • Exceeding business expectations for quality and consistency of services

30. Grow revenue 6.8% fasterper year than their peers in the bottom 25% of IT capability. Benefits of Optimizing IT Capabilities Companies in the top 25% of IT capability… Optimized IT… Fuels profitable revenue growth Encourages employee productivity Enjoy 23% higher revenue per employeethan their peers in the bottom 25% of IT capability. Is a key driver of business productivity and growth Achievesuperior productivity (a company’s IT infrastructure is a key determinant). Have significantly better insight into, and control over, key dimensionsof their business.  Gives managers more insight and control Source: Enterprise IT Capabilities and Business Performance, Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School George Favaloro, Principal, Keystone Strategy, Inc-March 2006, http://www.microsoft.com/business/enterprise/itdrivesgrowth.mspx

31. Engagement Approach Solution areas Business strategy Horizontal Industry Audience Understand business needs and priorities Discuss range of potential solution capabilities Business executives Present relevant integrated capabilities Position the Integrated Enterprise Platform approach IT executives Integrated Capability Analysis => Projects, architecture, products Architects IT pro/dev executives Solution road map

32. Ensure target business capabilities cover process improvement priorities Translate business capabilities into required infrastructure capabilities Assess current infrastructure maturity Determine gaps to target integrated capabilities Build a road map for integrating capabilities and implementing solutions Specify required platform architecture, technologies, and services Baseline the Microsoft platform road map Integrated Capability Analysis

33. Integrated capability analysis Explore the Integrated Enterprise Platform Create a high-level implementation road map Identify resources in your organization Business analysts Solution architects Platform architects Infrastructure architects IT infrastructure managers IT operations managers Review the technology road map Translate into a solution capability road map to review with the business Next Steps