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Professional Communication for Success

Professional Communication for Success. By: Abbie Frase, Human Resources Training Officer. Effective Communication Strategies. Smile Make eye contact Use attentive body language Be aware of gestures Focus on the other person Look bright and alert. Elements of Speaking:.

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Professional Communication for Success

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  1. Professional Communication for Success By: Abbie Frase, Human Resources Training Officer

  2. Effective Communication Strategies • Smile • Make eye contact • Use attentive body language • Be aware of gestures • Focus on the other person • Look bright and alert

  3. Elements of Speaking: • Body language – eye contact, posture, gestures, expressions • Speech - content, voice quality, clarity, structure • Manner – directness, sincerity, energy, sensitivity, rapport focus

  4. The Resume:Avoid the First Person Pronoun • Instead of this: • I demonstrated professionalism, tact, and diplomacy while I worked with our customers in high-pressure situations. • Write this: • Demonstrated professionalism, tact and diplomacy while working with customers in high-pressure situations.

  5. Keep Your Sentences Short and Don’t Worry About Fragments Instead of this: • Spent three years working on major accounts, as both a lead generator and a closer, demonstrating proven skill in organizing and managing a territory with efficiency as well as in developing customer databases. Write this: • Spent three years working on major accounts. Generated leads and closed sales. Demonstrated proven skill in organizing and managing a territory and in developing customer databases.

  6. Use Plain English Bulky Phrase • Effected the solution of • Engaged in the operation of • Offered assistance in the facilitation of Better Phrase • Solved • Operated • Helped facilitate

  7. Use Bullet Statements when Appropriate Examples of nonparallel statements: • Reconcile all statements for cardholders • Purchases are approved • Have experience in performing training of tellers Examples of parallel statements: • Reconcile statements • Approve purchases for Marketing Department • Train tellers

  8. ProfessionalContact Information Professional Email Address: • PF.Chang@emaildomain.com • Sally.Henson@emailserver.com

  9. Keywords in Key Places • Take keywords from the job description and insert the in your resume objective or goal section • Research the prospective employer’s mission statement and history • Have several versions of your resume, each emphasizing a different set of qualifications

  10. Career Summary • Should be a descriptive selling point comprised of your past accomplishments that emphasizes your future value to the potential employer. • List key achievement, skills, and experience relevant to the job you’re applying for.

  11. The Interview: Prepare Yourself • Do a “practice interview” • Research the company, position and duties • Choose appropriate attire • Know the location of the interview • Know the names of the interviewers • Take a your resume, portfolio and pen. • Analyze your skills. Know your resume • Anticipate Questions

  12. The Interview Itself • Begins as soon as someone from the company can see you – this may be the parking lot • Greet the interviewer by his/her last name • Shake hands firmly, make eye contact • Be prepared for the first big question • Use information on the company or position and duties into your answers • Be specific, concrete and detailed in your answers

  13. Body Language • Sit comfortably with both feet on the floor • Don’t fidget, keep hands out of your pockets • Avoid defensive barriers – folded arms or crossed legs • Maintain natural eye contact • Minimize hand gestures • Try to be natural!

  14. Be Prepared to Ask the Interviewer Questions • “Describe a typical day for someone in this position.” • “What are the necessary characteristics for an employee to have to be successful?” • “What do you enjoy most about working here?” • “What are the most challenging parts of this job?” • “Are there any shortcomings in my interview that I could address now?”

  15. Disclosing Your Disability • When you are unable to perform an essential function of the job without a Reasonable Accommodation • If there is something in your work history that is only explained by your disability • When the disability is obvious to the employer and causes reasonable concern about your ability to perform on the job

  16. The Telephone Interview • Be Prepared! Practice Interviewing – use a recording devise to see how you sound. • Keep your resume in clear view • Ensure you have no distractions • Check your cell phone service, use a landline if possible

  17. The Telephone Interview (cont.) • Don’t smoke, eat or chew gum during the interview • Smile! It will project a positive image and change the tone of your voice • Speak slowly and enunciate clearly • Remember to say “thank you” • Follow up with a written thank you note

  18. Skills Employers looking for: • Communication Skills • Team Building Abilities • Leadership Skills • Creativity • Problem Solving/Decision Making • Organizational and Planning Skills • Current Technical Abilities

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