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Regional Leadership Academy for Medicaid Assistance Supervisors

Join the NW Regional Training and Coaching Collaborative for Medical Assistance Supervisors and Key Staff in Eagle, Summit, Lake, Pitkin, and more counties. Improve leadership skills and program delivery through training, peer support, and process improvements. See positive feedback and results from participants. Ongoing sessions aim to enhance communication, confidence, and skills. Counties are working on implementing changes to enhance service quality and reduce errors. Evaluation and data collection are ongoing to track progress.

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Regional Leadership Academy for Medicaid Assistance Supervisors

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  1. NW Regional Training and Coaching Collaborative for Medical Assistance Supervisors and Key Staff Regional projectincluding Eagle, Summit, Lake, Pitkin, Moffat, Rio Blanco, Garfield, Grand/Jackson, Routt Counties

  2. Participation in Leadership Academy with other Economic Security Supervisors/Key Staff. • Coaching/Training to strengthen leadership skills, and increase knowledge to improve program delivery. • Ongoing peer support across counties for Economic Security Supervisors/Key Staff. • Changes in practice and improvements to the Medicaid process. Key Components

  3. Leadership Academy post survey data showed improvement in many areas, including supervisors reporting they strongly agreed or somewhat agreed that they had ideas on how they could improve delivery of Medicaid Assistance programs. This is compared to neither agree/disagree on the pre survey. • ‘I feel more empowered, and have improved tremendously. My communication is better, my confidence has increased, I really appreciated this program and wish it would be longer’ • ‘As a new supervisor it has been wonderful and provided great perspective.’ • ‘The training allowed for great introspection and learning. I'm pleased with the activities and information I was able to bring back to my staff.’ Leadership AcademyResults and Feedback

  4. DISC personality types • Effective Interviewing • Understanding Self-Employment documentation • Restructuring department to better serve community members • Effective Communication • Core Values • Establishing Trust • Establishing trainings to reduce common MA errors Coaching/Training

  5. Counties completing coaching/training sessions. • Counties assessing processes and implementing changes to improve delivery. • Supervisors continuing to offer peer support and scheduling future follow up sessions. • Collection of data, evaluation of process improvement, and feedback on the project from counties. In Progress/Next Steps

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