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1. Organizational Behavior Course Model OB Outcomes: Attitudes and Behaviors
Effort
Job Satisfaction
Absenteeism
Turnover
Stress
Workplace Violence
Organizational Citizenship Behavior and Commitment
Employee Theft
Safety and Accidents
Sexual Harassment
Grievances
Influenced by Managers Using
Application of Individual Differences
Perceptions
Attributions
Attitude change
Values
Personality
Group Dynamics
Reward Systems
Job Design
Leadership
5. ABSENTEEISM COSTS (lower level employee, 2010)
6. Focus: Managing Voluntary Absenteeism Determining what percent of absence is voluntary (avoidable) and what is non-voluntary is tricky
Experts believe 40% is voluntary and 60% is non-voluntary (e.g., personal or family illness)
40% may be the “max” managers can affect
7. Summarizing: Separating Voluntary & Nonvoluntary Absence
8. Summarizing: Separating Voluntary & Nonvoluntary Absence
11. Review of Absenteeism Model Box 8: Employee Absenteeism or Attendance
Box 1: Job Situation
? Job autonomy ? ? Absenteeism
Box 2: Recruitment and Selection
Box 3: Personal Characteristics (next slide)
Box 4: Job Attitudes
Box 5: Pressures to Attend (next slide)
Box 6: Attendance Motivation
Box 7: Ability to Attend
12. Personal Characteristics (Box 3) Education: No consistent pattern
Org tenure: ? Tenure ? ? Absenteeism
Age: Younger more short term; older more long term.
Age/sex: Men: ? Age ? ? Absenteeism
Women: No relationship
Family responsibility: Parental status and elder care issues (by 2020 1 in 3 will have the latter; boxes 3 & 7)
Family Size: ? Size ? ? Absenteeism
13. Personality(Box 3) ? Conscientiousness ? ? Absenteeism
? Extroversion ? ? Absenteeism
? Anxiety/depression ? ? Absenteeism
14. Human Resource Practices for Managing Absenteeism Review incentive systems like lotteries (nurse example)
Be willing to modify practices over time
Determine whether cost/benefit of incentives are consistent with organizational culture
15. Family Responsibilities: Examples of Costs Associated with Eldercare ? Absenteeism ? Workday interruptions
? Going part-time ? Eldercare crisis
? Supervisor time ? Taking unpaid leave
? Replacing the 9% of workers who quit
Sources: MetLife Mature Market Institute and National Alliance for Caregiving, WSJ, 7-11-06
Solutions include: subsidizing in-home care for employee’s dependent, referral services to caregivers and nursing homes, providing extended leaves of absence. Prudential & McGraw Hill examples.
16. RECOMMENDATIONS FOR INCREASEDUNDERSTANDING OF ABSENTEEISM
19. PRACTICAL STRATEGIES FORREDUCING ABSENTEEISM