The Course – MNGT 5590 Organizational Behavior

1. The Course – MNGT 5590Organizational Behavior • Syllabus Review • Team Activity Case Study • Intro of Students • Name • Educational Background • Working on ??? • Managerial Experience

2. Introduction • Organizations - more than only a means for providing goods and service • The settings in which we spend our lives • They have profound influence on employee behavior How does your Company see employees.. Costs to be reduced or.. The key to productivity

3. The core 21st century qualities needed to create the ideal work atmosphere begin with intelligence, passion, a strong work ethic, and a genuine concern for people.

4. Managing and Working Today and in the Future: • Managers must become agile and flexible to help their firms develop and sustain competitive advantage • To be successful, managers will need to harness the powers of: • information technology • human capital

5. Environmental Forces Reshaping Management Practice Power of Human Resources Cultural Diversity Globalism Technology New Worker- Employer Psychological Contract Rapidity of Change

6. The Whole World as 100 PeopleFILL IN THE BLANKS Asians ___ Heterosexual ___ Europeans ___ Homosexual ___ N/S America ___ Africa ___ Female ___ Male ___ Unable to read___ Christians ___

7. The Whole World as 100 Peoplewww.webofculture.com Asians 57 Heterosexual 89 Europeans 21 Homosexual 11 N/S America 14 Africa 8 59% of all wealth Female 52 held by 6 people Male 48 and all 6 would be Unable to read 70 citizens of the U.S. Christians 30

8. Resisting the reality of these forces will likely lead to: Unnecessary conflict Reduced managerial performance Reduced non-managerial performance Lost opportunities Failing to cope and deal with these forces will likely result in: Job dissatisfaction Poor morale Reduced commitment Lower work quality Burnout Poor judgment Unhealthy consequences Challenges of These Forces to Managers

9. The Origins of Management Frederic W. Taylor’s Scientific Management Principles Henri Fayol’s Functions of Management What did the Hawthorne studies tell us and is it still true?

10. Taylor’s Scientific Management Principles • Develop a science for each element of an employee’s work: replaces rule-of-thumb • Scientifically select and then train, teach, and develop the worker: in the past a worker chose the work to do and was self-trained • Heartily cooperate with each other to insure that all work was done in accordance with the principles of science • There is an almost equal division of the work and the responsibility between management and non-managers

11. Emphasized the importance of carefully practicing efficient: planning organizing commanding coordinating Controlling (Mgt Functions-POLC) Management a body of knowledge that can be applied in any type of organization Management theory can be learned and taught There is a need for teaching management in colleges Impact of Fayol’s Functions of Management

12. Definition of Organizational Behavior (OB) • The study of human behavior, attitudes, and performance within an organizational setting • drawing on theory, methods, and principles from such disciplines as psychology, sociology, political science, and cultural anthropology • to learn about individual, groups, structure, and processes Our Purpose • Ultimately.. Explain, Predict and Control Behavior

13. Key Points About OB • OB is a way of thinking • OB is multidisciplinary • There is a distinctly humanistic orientation within OB • The field of OB is performance-oriented • The role of the scientific method is important in studying variables and relationships • OB has a distinctive applications orientation

14. Contributions to the Study of Organizational Behavior Output Discipline Unit of Analysis Psychology Individual Sociology Organizational Behavior Social Psychology Group Anthropology Organization Political Science See page 11

15. Topics in Studying and Understanding OB The Organization’s Environment Group Behavior and Interpersonal Influence Understanding and Managing Individual Behavior Change and Innovation Organizational Structure Organizational Processes

16. The Basic Elements of a System Inputs Process Outputs Environment

17. Three Perspectives on Effectiveness Individual effectiveness Group effectiveness Organizational effectiveness Processes -Communications -Decision Making -Leadership Group Behavior Group conflict Power & Politics Motivation Rewards Characteristics

18. You Be The Judge Receiving Feedback Regularly A questionnaire is included in every paycheck asking for feedback in 4 key areas: -employee feeling about their financial package -feeling toward other employees -feelings about the skills they are developing -overall feelings about the job How would you use the results?

19. Time Dimension Model of Effectiveness Short run Intermediate run Long run Quality Quality Quality • Productivity • Efficiency • Satisfaction • Adaptiveness • Efficiency • Satisfaction • Survival

20. Systems Theory and Effectiveness (1 of 2) • Effectiveness criteria must reflect the entire input-process-output cycle, not simply output • Effectiveness criteria must reflect the interrelationships between the organization and its outside environment

21. Systems Theory and Effectiveness (2 of 2) • Organizational effectiveness is an all-encompassing concept that includes a number of component concepts (Levy-behaviors; diversity; recognition; ethical practices; empowerment) • The managerial task is to maintain the optimal balance among components

22. Managers can lead the way to higher levels of effectiveness by:(1 of 2) • Providing opportunities for: training/continuous learning • Sharing information with employees • Encouraging cross-development partnerships • Linking compensation to performance • Avoiding layoffs??? • Being a supportive role model • Respecting the differences across employees • Being a good listener

23. Key Points • The key to an organization’s success… …. is its human resources • Organizations need human resources that: • work hard • think creatively • perform excellently • Rewarding, encouraging, and nurturing the human resources in a timely and meaningful manner is what is required • The behavior of employees is the key to achieving effectiveness

24. Exercise 1.1 Initial view of OB • This exercise created the baseline of your understanding of the subject Page 35 Do all 20 questions