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Welcome to the Consumer Centered Family Consultation Implementation Webinar Hosted by: The Family Institute for Education, Practice & Research The webinar will begin shortly. Thank you for your patience. For audio access, please call 1-800-244-9194, then enter code: 990024# For any technical difficulties, please call 585-279-7902

Agenda for Today • Hello and Introductions • Key issues and questions for your agency to consider regarding CCFC implementation • Lessons from the field • Wrap-up

Necessary for successful implementation Organizational Infrastructure – to guide, support & sustain change Workforce Development – teach, supervise & support Community Values –Consumer/family needs, wants, culture and circumstances

How not to do implementation…

EARLY DECISIONS(Prior to CCFC taking place)

Questions to Consider* 1. Which member of our agency’s executive leadership team will oversee the implementation of the CCFC model? *Adapted with permission from the Center for Practice Innovations, 2012

Questions to Consider* 2. How will our Quality Improvement Team (QIT) be organized and what are we doing to ensure CCFC implementation occurs? *Adapted with permission from the Center for Practice Innovations, 2012

Questions to Consider* 3. How will our Implementation Team communicate with our executive leadership? *Adapted with permission from the Center for Practice Innovations, 2012

Questions to Consider 4. How will the QIT work with program personnel around implementation of CCFC? • Team members? • Consumers? • Families and significant others? • Other agency program managers and staff? • Others (e.g., Board members)?

Questions to Consider 5. How will the QIT ensure that CCFCs are occurring and who will be responsible for collecting and maintain data?

Questions to Consider 6. How will the CCFC model be made available to consumers (e.g., intake procedures, staff review of caseloads)?

Questions to Consider 7. How will others outside of the agency (NAMI, NAMI Court, etc.) be made aware of the fact that CCFC is available? Reviewed so far: Leadership, QIT team, engagement of stakeholders and performance indicators. Any questions or other thoughts?

ONCE CCFC SERVICES BEGIN

Questions to Consider 8. How will we make sure staff and stakeholders are “freed up” to attend implementation related activities hosted by the Family Institute?

Questions to Consider 9. How will our CCFC supervisor provide ongoing supervision and feedback to our staff?

Questions to Consider 10. How will we gather feedback for our team members about opportunities for improvement?

Questions to Consider 11. How will the QIT ensure that every staff in the program that was trained in CCFC tries (at least once or twice) CCFC with a consumer?

Questions to Consider 12. With regard to CCFC, where do you “hope your program will be” in 3-months, 6-months and in 1-year?

Thank you for being with us today If you have additional questions, please contact: Sherri Ladd at 585-279-7902 or Sherri_Ladd@urmc.rochester.edu

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