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Making A Difference

Making A Difference. Ronnie Malcolm, Director, RRM (UK) a t t he Knowledge Transfer Hub. Too busy to be better?. Initial. excitement. Energy. Denial. Shock. Enhanced performance. Anger. Action. Blame. planning. Acceptance (of reality). Self. blame. Pit of. confusion. Time. On.

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Making A Difference

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  1. Making A Difference Ronnie Malcolm, Director, RRM (UK) at the Knowledge Transfer Hub

  2. Too busy to be better?

  3. Initial excitement Energy Denial Shock Enhanced performance Anger Action Blame planning Acceptance (of reality) Self blame Pit of confusion Time On Death and Dying Source: E Kubler-Ross, With varying willingness to engage across the population Typical stages of change

  4. 16 indicators of readiness for change • Benchmark against ‘world class’ • All employees understand customer needs • Reward for innovation and root cause solutions • Flexible and cooperative • Effective communication at all levels • Track record of implementing change • Employees take personal responsibility • Decisions made quickly. Support from a senior level All levels of management committed A culture of managed risk taking Encouragement and reward for CI Articulation of the need for change Clear vision of a positive future Specific performance measures Integration of change effort

  5. SODA Situation Objectives Drivers / Developments Actions

  6. Defining Reality • SWOT • More / Less • Start / Stop / Continue • www/ebi?

  7. Inspirational Leaders • Six elements: • Genuinely care about their people • Involve everybody • Show lots of appreciation • Ensure work is fun • Show real trust • Listen a lot DTI / CMI Survey

  8. Leadership Lessons from the Dancing Guy https://www.youtube.com/watch?v=fW8amMCVAJQ

  9. How do you spend your time / expend your energy? Policy Planning Implementing Doing

  10. Laws of time • Parkinson’s Law:- work expands to fill the time available • Pareto Principle:- everything that is not indispensable is useless • Drucker:- don’t get efficient, get effective

  11. Free yourself! • recognise detrimental, inbuilt, restrictive messages • they determine our ‘working style’- ‘Be perfect’- ‘Make an effort’- ‘Try to please’- ‘Hurry up’- ‘Be strong’ • we spend 80% of our time responding to unconscious drivers

  12. Checklist for an ideal day • When you get up you are alert, relaxed and positive • Your agenda for the day is already planned • You meet briefly with your team • You spend an hour working alone • You deal with interruptions effectively • You use your breaks • You have a light, nutritious lunch • You are effective in all correspondence • Your meetings are well prepared and run smoothly • Your appointments are planned and well prepared • You balance short, medium and long term • You plan the next day

  13. Kid President https://www.youtube.com/watch?v=l-gQLqv9f4o

  14. Let’s get busy being better. Let’s get MAD!

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