Implementation and Certification

Implementation and Certification AM Standard Operating Procedure

Roles & Responsibility • Integrated Operating Plan Team • Champion/Trainer - POOM/MCSO • Co-trainers/Support - MOP/MGR DP • Oversight - Field coordinators Implementation and Certification

Implementation Schedule Completed • National AM SOP Site Training Jan 15, 2004 • Cluster Training Jan 30, 2004 • AM SOP Site Implementation • IOP 28 Day Timeline Feb 27, 2004 • AM SOP 57 Day Timeline Mar 27, 2004 Implementation and Certification

Communication to NALC / Craft • Sample Service Talk • NALC • Craft • Communicates what changes are coming and why Implementation and Certification

Schedule – Initial Reviews Implementation and Certification

Schedule – First Progress Report Implementation and Certification

Schedule – Layout Changes & IOP Complete Implementation and Certification

Schedule – Certification Implementation and Certification

Certification • Field Coordinators will use the AM SOP Certification Checklist to audit the implementation of AM SOP • Included in the review will be Floor Layout Integrated Operating Plan Badge Control AMS / Edit Books Audits DOIS Schedules Supervision Implementation and Certification

Certification – Carrier Leave / Return Times • Percent of Carriers Leaving Late current month, prior month, two months ago • Percent of Carriers Returning Late current month, prior month, two months ago • Percent of Carriers Returning after 1700 current month, prior month, two months ago Implementation and Certification

Certification – Floor Layout • Has all excessed equipment been removed? • Do all city routes have 3 pieces of casing equipment or less? If not, identify the number of routes with more than 3 in the comment section. • Can routes identified above be reduced to three pieces? • Do cell sizes and dividers conform to the needs of the route for efficiency? • Is casing configuration efficient and minimized? Implementation and Certification

Certification – Floor Layout • Is parcel post and SPR distribution area set up efficiently? • Does Supervisor have line of sight from desk to EBR? • Does Supervisor have clear line of sight to carriers at their cases? • Is DPS staging area on carriers line of travel as they leave? • Does floor layout support a smooth mail flow? Implementation and Certification

Certification – Integrated Operating Plan • Does unit have an lOP contract with its processing plant? • Is the lOP contract current and being followed? • Does the transportation schedule support the units delivery needs? • Does the Dispatch Feedback report indicate that transportation is arriving on time with the IOP agreed on volumes 95% of the time in the last 4 weeks? • Does the unit receive a standard & first class flow of flats from the plant? Implementation and Certification

Certification – Badge Control • Is a procedure in place to secure badges 5 mm. prior & after carrier reporting times? • Does Supervisor monitor employees as they report to work? • Is PS Form 1017 A & B utilized? • Is TACS being utilized to monitor clock rings? Implementation and Certification

Certification – AMS / Audits • AMS • Have all edit books been updated & submitted to AMS in the last 30 days? • Do edit books match case labels? • Audits • Initial TOP Audit Overall Score • Initial Delivery Section TOP Audit Score • Initial Volume Recording Spot Check Score • Follow-up TOP Audit overall Score • Follow-up Delivery Section TOP Audit Score • Follow-up Volume Recording Spot Check Score Implementation and Certification

Certification – DOIS • Is stand-by tracking sheet being utilized? • Are 3996s controlled by Supervisor and filled out correctly? • Is DOIS utilized daily? • Met earned hours (office) current month? • Met earned hours (office) prior month? • Does the DOIS Effectiveness Report show improvement? Implementation and Certification

Certification – Schedules / Supervision • Schedules • What is the current reporting time for city carriers? • What was the previous reporting time for carriers? • Have carriers returned on time 95% of the time in the last 4 weeks? • What is the current reporting time for the Supervisor? • Supervision • Do carriers report directly to case after clocking in and performing vehicle check? • Does Supervisor observe vehicle inspection? • Is DCD utilized to record volume? Implementation and Certification

Certification – Carrier Sequence of Events • Are there standardized processes implemented within the unit? • Are carriers following the standardized sequence of events?- AM- PM Implementation and Certification

Certification - Binder • Is the AM SOP Binder available and complete? • FLASH for the week prior & at the end of AM SOP implementation • Updated Delivery Service Staffing Analysis • Updated PS3998 Unit Summary of City Delivery Routes • Effectiveness rating (from WEBEIS-DOIS) for the office, street and total unit • Integrated Operating Plan contract • POOM/MCSO reviews from weeks 1, 2, 3, 4, and 7 • Volume recording audit completed during implementation • Initial and Follow-up TOP Audits (2 audits) • Certification Audit and write up (when completed) Implementation and Certification

Follow-Up • Weekly Reviews Will Be Held • To Discuss The Status Of Each Action Item Due • Log Actual Completion Dates • Work Through Any Outstanding Issues • Following Certification Of Initial Sites • Modify Training Material Based On Lessons Learned • Identify Next Sites For Implementation Implementation and Certification

Implementation and Certification