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2011 Strategy Meeting

2011 Strategy Meeting. Dairy, Print & Floral 12/10/2010. Agenda. Opening/Agenda Review KJ 15 min HBR – 4 Lessons in Leadership All 30 min Vision, Mission, Policies, Beliefs & Values JR 30 min Break 10 min Autopsy & SWOT All 60 min 2011 Commitments KJ 30 min

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2011 Strategy Meeting

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  1. 2011 Strategy Meeting Dairy, Print & Floral 12/10/2010

  2. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  3. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  4. Opening Three guiding principles for better questions: 1. "Begin with what or how”(not why, when or who).2. "Contain I” (not they, we, or you).3. "Focus on action." "What can I do right now?" The essence of the QBQ system is that "the answers are in the questions". If you ask the right question you can make positive moves toward achievement and a rewarding life. A few brief examples: The sales department: "When are we going to get some new products?""Why can't we get better customer service support?"QBQ's:"How can I add value for my customers?" The management:"Why aren't my workers more motivated?""Why do they keep making the same mistakes?"QBQ's:"What can I do to help them do their job better?"

  5. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  6. -Round Table Discussion- • Create a personal link with every employee • Act fast • Make organizational interest your top priority • Set a direction but don’t micromanage

  7. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  8. H-E-B Dairy Manufacturing Vision ? Mission Statement ?

  9. H-E-B ManufacturingDairy, Print, & Floral Vision Our products and services will be the primary reason people shop at H-E-B. Mission Statement We will provide profitable growth through exceptional customer service, innovation, and superior quality products.

  10. Beliefs and Values WE BELIEVE… • Our Partners can achieve a balance in their work life while having a personal commitment to our business. • Every Partner is an equally important member of our team. • Customer satisfaction and a profitable, efficient operation are the priority and focus of all Partners; not optimization of a single machine, department, or functional area. • Every Partner can be successful and accountable for their performance when given clear expectations, tools, and training. • Engaging every Partner will create the greatest retailing company.

  11. WE WILL… Policies • Not allow the safety of any individual to be compromised. • Treat every Partner with respect in an environment that encourages the open exchange of ideas while maintaining dignity. • Not compromise the quality of our products. • Be accountable for following established GMP’s, HACCP, and regulatory requirements. • Use Customer Service to the Stores as the primary measure of our success. • Continually adopt lean processes and cost-effective technologies that make our production facilities safe, environmentally responsible, and efficient within the limits of our plant investment policies. • Provide appropriate training opportunities to improve individual capabilities and confidence for our Partners.

  12. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  13. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  14. The SWOT Analysis Strengths – 100% Internal (inside your box) Success factors: What do you do well? What resources are unique and advantageous to you? What are your competitive advantages? Think of these as precursors to your success. Weaknesses– 100% Internal (inside your box) Success limiters: Where could you improve? What resources are lacking? What are your competitive disadvantages? Think of these as things that will delay or hinder your success. Opportunities – 100% External (outside your box) Where can we increase business or revenue: What opportunities or trends can you take advantage of? What strengths can be used to leverage opportunities? Threats – 100% External (outside your box) What will prevent you from being successful or lose margin or market share: What trends are potentially harmful to your business? What is your exposed “underbelly”? Where can our competitors take advantage of you? What weaknesses can become threats?

  15. Houston Dairy

  16. Houston Dairy -SWOT

  17. San Antonio Dairy

  18. San Antonio Dairy-SWOT

  19. San Antonio Ice Cream

  20. San Antonio Ice Cream-SWOT

  21. Print Plant

  22. Print SWOT Analysis Strengths Weakness W1 – Digital print technology W2 – Customer service W3 - Insufficient customer strategic alignment W4 - Workflow management system S1 - Leadership team experience & industry knowledge S2 - Quality management systems S3 - High retention rate S4 - Diversity of services Opportunities Threats O1 – Internet/website store front O2 – Outside sales O3 – Signage department O4 – Satellite print center at Arsenal T1 – Work mix shift T2 – Change in corporate strategic direction T3 – Need for technology astute workforce T4 - EFCA

  23. Floral SWOT Analysis Strengths Weakness W1 – Lack customer centric focus W2 - Partner tenure W3 - Lack of technology S1 – Floral industry knowledge S2 – High tenure S3 – Considered a strategic partner Opportunities Threats O1 – New business O2 – Decreasing margins T1 – Work mix shift T2 – Economic impact – luxury item T3 – Consolidation of supplier farms T4 - EFCA

  24. Safety

  25. Safety

  26. Safety-SWOT

  27. Continuous Improvement

  28. CI-SWOT 2011

  29. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  30. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  31. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  32. Business Planning

  33. Business Planning

  34. Business Planning

  35. Business Planning

  36. Business Planning

  37. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  38. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

  39. Agenda • Opening/Agenda Review KJ 15 min • HBR – 4 Lessons in Leadership All 30 min • Vision, Mission, Policies, Beliefs & Values JR 30 min • Break 10 min • Autopsy & SWOT All 60 min • 2011 Commitments KJ 30 min • Lunch 30 min • Business Planning-Facility Level All 120 min • Break 10 min • Closing Comments KJ 10 min • Round Table All 10 min

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