Management Conference 15 th October 2008

1. Management Conference 15th October 2008 • Setting the Scene Simon Crawford

2. Setting the Scene • Challenges and Opportunities

3. Challenges • Quality and Resources • HC • SDU Restructure • PB/RL Inquiry • New Chair/Non Execs • FTe • Broadmoor OBC • St Bernard’s Estate • Morale/Motivation • Recruitment • Training

4. Opportunities • Fresh start • Focus on what we can influence • Taking control • FTe • Plans • Governance • Membership

5. Opportunities cont’d • Cohesiveness – SDU been through last 12 months together • Patient experience • Devolution and responsibility • Autonomy for organisation and leaders • Profile • Reputation

6. Setting the Scene • Quality and Accountability

7. Quality • Patient Experience “KING” • Patient feedbacks regular/routine • “Time to Care” • Attitudes, empathy, understanding • Communication, information, expectation • Environment, repair, comfortable, clean • Ownership/responsibility yours (not someone else’s) • Challenge poor practice, promote/reward the good • Corporate Framework – Governance “Must Do”

8. Accountability • SDU Directors – successful as a pair • Own and deliver Trust/SDU strategy/ policy/initiatives • Quality of care • How do you know? • Here and now • Systemic • Measure, metrics, monitor, refine – clinical KPIs • Give patients more clout • Comply with NHS quality standards

9. Accountability cont’d • Clinical team engagement/ empowerment • Seize the power • Disciplined programme management for improvement • Identification of “enablers” • Get out more – see other services and not just in London

10. SDU Governance • Framework • Performance data – clinical/non-clinical • Risk registers • Incident reporting/monitoring • Health and safety • Consistency • Engaged and understanding • People development • Positive culture • Open and transparent

11. Outcomes • Better quality care • Improved throughput • Integrated services • Improved health and prospect of staying healthy • Reduced inequalities