1 / 8

Three Years of LibQUAL+™ University of Maryland Libraries

Three Years of LibQUAL+™ University of Maryland Libraries. ARL Assessment to Action Workshop January 10, 2004 San Diego, CA Presenter: Irma F. Dillon ifd@umd.edu. Recap of three years. 2001 Low number of responses. 2002 Number of responses tripled.

alfreda-burt
Download Presentation

Three Years of LibQUAL+™ University of Maryland Libraries

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Three Years of LibQUAL+™ University of Maryland Libraries ARL Assessment to Action Workshop January 10, 2004 San Diego, CA Presenter: Irma F. Dillon ifd@umd.edu

  2. Recap of three years • 2001 Low number of responses. • 2002 Number of responses tripled. • 2003 Number of responses less than previous year, still more than double 2001. IFD0104

  3. What we learned • Undergraduates were satisfied with the Libraries all three years. • Graduate Students were fairly satisfied with the exception of full runs of journals. • Faculty in all three years were dissatisfied with the personal control dimension. IFD0104

  4. What we have done with data • Completed an analysis of three years of the data. • Interviewed faculty members individually to learn their concerns. • Used the data in our Learning Curriculum Customer Service module to show the importance of good customer service. • Compared the data with other surveys we have conducted. IFD0104

  5. What we have done with data, cont. • Shared the data with the University Library Council and received their input. • Shared the data with the Subject Teams to assist them in their liaison work with faculty. • Reviewed the data with the Library Assessment Review Committee to discuss methods of using the information to improve services. IFD0104

  6. Future uses of data • Focus groups with faculty and graduate students to understand their concerns. • Move to increased electronic journal collections. • Improve communication with faculty and graduate students regarding new online system. IFD0104

  7. Future uses of data, cont. • Discussions with staff to explain data results and receive their feedback on further actions. • Use three years as benchmark and conduct LibQUAL+™ on alternative years. • Tie into objectives of Libraries’ strategic plan. IFD0104

  8. and good luck with your data! IFD0104

More Related