Work Etiquette

1. Work Etiquette Part I Reni Abraham Associate Chair HCCS • Computer Science Technology Dept.

2. To DO or NOT to DO For newcomers to the corporate America, the office environment is one that takes some getting used to…. • Student life to the business world … it is a jump. • Handling your first job can affect the rest of your career. • You do not get a second chance to make a good first impression. • Start off on the right foot by bringing your best effort to your first job. • Having positive references will show future employers that you entered the working world as a mature and confident adult. Your office becomes a second home, your co-workers will become an important new set of friends E N J O Y Y O U R S E L F ! ! ! By Bernie Milano Work Etiquette

3. To DO or NOT to DO For newcomers to the corporate America, the office environment is one that takes some getting used to…. • Employers keeps record of your performance and these records become vital when the employee is up for promotion. • Don’t be afraid to make a mistake. Pick yourself up and move on. • Do not be a BLAMER. Not many people are impressed by the ability to show that a mistake was someone else’s fault. • Political correctness – part of being a responsible adult is having the common sense to know what is and what is not appropriate to say in an office setting… play it smart. • Work hard and demonstrate that you are competent and diligent worker. Your office becomes a second home, your co-workers will become an important new set of friends E N J O Y Y O U R S E L F ! ! ! By Bernie Milano Work Etiquette

4. Laziness is not a crime. But what an awful waste of time! By Irma Kurtz Work Etiquette

5. Work Behavior • Be timely. Arrive to work and meetings on time. Complete work assignments on time. • Be polite, pleasant and courteous. • Learn office politics - utilize effective listening skills to discover appropriate office behavior. Pay attention to the way things are done. • Understand the unwritten rules of business. • The Boss is the Boss - right or wrong, the boss always has the last word. • Keep the boss informed. Good or bad, you don't want the boss to hear information mentioned from an inappropriate source. • Never go over the boss' head, without telling him/her first. • Make your boss look good. Promotion and opportunities will arise when you help to reach the organization's goals. • Appear as professional as possible. Being well groomed and clean is essential. Dress for your next job/promotion. • Adopt a can-do attitude. Those who accept challenges and display creativity are valuable. • Be flexible. By remaining flexible and implementing change you gain a reputation as a cooperative employee. Work Etiquette

6. Meeting People When meeting people both your nonverbal and verbal behavior help to define your social skills. Handshakes are vital in social situations. • - Develop a comfortable handshake and keep it consistent. • - Handshakes should not be too hard; or too soft. • - Make a solid connection of the web skin between the thumb and forefinger. • - The host or person with the most authority usually initiates the handshake. Work Etiquette

7. Meeting People  Eye contact is another critical factor when meeting people. • Eye contact increases trust. • It shows confidence and good interpersonal skills. • Eye contact shows respect for the person and business situation. Proper introductions help to establish rapport when meeting people. • Authority defines whose name is said first. Say the name of the most important person first and then the name of the person being introduced. • Introduce people in the following order: • Younger to older • Non-official to official • Junior executive to senior executive • Colleague to customer • Keep the introduction basic. • Remember names for future reference. • Provide some information about the people you are introducing to clarify your relationship with that person. Work Etiquette

8. Work Etiquette to be continued….. Work Etiquette

9. Be Smart!! Work Etiquette