Qwest ASU MSA New Technology Overview

1. QwestASU MSA New Technology Overview

2. New Technology Overview • West Campus Upgrades • Movius Voicemail System • Call Center replacement (IPCC) • Voice Mobility • Hosted Unified Communications (HUCS) • Cisco EnergyWise Pilot

3. New Technology Overview • West Campus Upgrades • Cabling upgrades • All active Cat3 upgraded to Cat6 • Etherswitch upgrades • Phone system upgrade (April) • VoIP • Cisco CallManager • Movius Voicemail • New desksets

4. New Technology Overview • Movius Voicemail System • Scheduled implementation: • West Campus (April) • All other (September) • Extended feature set includes: • Integrated w/email • Scheduled & ad-hoc conferencing • IP Fax capability • Web interface • Speech enabled voice messaging

5. New Technology Overview • Call Center Replacement (IPCC) • Scheduled migrations: • Dec 2009 – Sept 2010 • Cabling/switch upgrades where needed • Cisco VoIP phones

6. New Technology Overview • Voice Mobility • Receipt of calls at Deskset/Mobile phone • Concurrent or simultaneous ring • Voicemail at Deskset or Mobile phone • Caller ID = ASU phone # when calling ASU # from Mobile phone • Calls in process on Mobile can be passed to Deskset (Cisco only) • Schedule: • Cisco phones – available now • Avaya phones – • Limited availability now • Unlimited availability August 2010

7. New Technology Overview • Hosted Unified Communications (HUCS) • Manages all Cisco phones • Simplified User front-end for some phone/voicemail changes • Distributed administration for some functions

8. New Technology Overview • Cisco EnergyWise Pilot • Manages usage of Cisco device power during off-hours • Summer pilot (location TBD) • Implementation Fall 2010/Spring 2011 • Contributes to ASU Sustainability goals

9. Questions?