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Mobilize Your Workforce To Address the Un-addressable

Mobilize Your Workforce To Address the Un-addressable. George Harbachuk, Vice President of Marketing – RAF Technology Jeff Sibio, Industry Marketing Director – Intermec Technologies.

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Mobilize Your Workforce To Address the Un-addressable

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  1. Mobilize Your WorkforceTo Address the Un-addressable George Harbachuk, Vice President of Marketing – RAF Technology Jeff Sibio, Industry Marketing Director – Intermec Technologies

  2. Problem 1st time delivery failures caused by UAA are extremely costly because most errors are detected downstream in the sortation process • B2C & C2C • Database Errors • Change of Address • Missing Barcodes • Lack of Delivery Point Verification

  3. Solution Perform address verification and cleansing at the point of collection by leveraging real-time customer interaction • VERDEX - A New Mobile Workforce Solution • Improves the overall accuracy of your address database • Provides access to customer information previously • unavailable • Reduces transaction lag time • Automatically introduces items into sort, track and • trace workflow processes • Eliminates downstream address issues before • they enter your network VERDEX

  4. What is the value of accurate data? (IMRG e-Retail Industry Review) • £120 million courier cost for delivery re-attempt • £3.4 single redelivery

  5. Use Case – Colombia Barranquilla • Challenges • Geography • Poor address quality • Lack of Parcel Tracking Cúcuta Medellín Cali Distance and travel time from Bogotá  Pasto

  6. Use Case – Servientrega Colombia Sender – receiver visibility Pick-up Delivery • High cost per UAA • Up to four days • No address verification • Manual data entry • 100% manual process

  7. Use Case – Package Induction • Capture and verify delivery address • Track & Trace • Capture and verify shippers address • Database cleansing • GPS coordinates • IP Development • Address notification e.g. postal code Guillermo Navarro Calle 53 # 68 A 30 Bogotá, D.C Felipe Zapata Roldán Cl 87 42B1-107 Barranquilla, Atlántico

  8. Use Case – Package Induction • Pilot Scope: • Improved first time delivery success • Reduces transaction times • Eliminates entry errors • Increases postal process productivity • Allows downstream automation Remote Database Data Management System Felipe Zapata Cl 87 42B1-107 Barranquilla Zona – Norte 3

  9. VERDEX Technology Convergence Remote Database • Enhanced Imaging • High Performance Processing • Image Processing Software • Wireless Networking Data Management System Wireless Over the Air Image Capture Data Extraction Data Verification Customer Database Inject Image Lookup Data Record Dispatch Return Result Update Record

  10. VERDEX – Automated Data Extraction

  11. Conclusions • Improve 1st time delivery success • Reduce operational cost • Enhance database IP • Expedite customer transactions • Minimize loss & misdirection • Generate new revenue opportunities

  12. Q&A

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