Santa Clara Valley Transportation Authority

1. Santa Clara Valley Transportation Authority Dynamic Passenger Information Project (DPI Project) Presentation to Committee for Transit Accessibility November 7, 2007

2. Presentation Overview 1. Project Background 2. Development Process: • Systems Engineering Management Plan • Project Goals • Concept of Operations • Key Challenges 3. Tentative Schedule 2

3. Background • DPI Project - a customer desired transit improvement feature identified from Comprehensive Operations Analysis (COA) study and previous on-board surveys • DPI Project Goal - to develop a “real-time” transit information system that provides predictive arrival/departure times for VTA’s bus and light rail vehicles via phone, internet, and electronic signs • Funding Sources - $5.6 million project funded by Federal, regional, and local funding sources 3

4. Development Process • Used Systems Engineering Process • Defined Project Goals • Developed Concept of Operations • Identified Key Challenges 4

5. Systems Engineering Management Plan (SEMP) • Conducted informal customer survey to identify system requirements • Used matrix-based decision making process based on Quality Functional Development method to identify critical issues - Provide accurate, accessible “real-time” transit information via phone, web, electronic signs • SEMP Components: - Regional Architecture Consistency Review - Concept of Operations - System Requirements 5

6. Project Goals • Provide real-time transit information to customers • Provide predictive arrival/departure times of transit vehicles for selected routes and stops • Provide accessible real-time transit information: • Telephone/Cell Phone • Internet (wireless devices) • Electronic Variable Message Boards/Signs • Integrate and coordinate with Bay Area’s 511 system • Increase transit ridership 6

7. Concept of Operations Key Functions • The DPI system shall gather bus and light rail vehicle location information • The DPI server shall provide predictive vehicle arrival/departure times • The DPI system shall push transit vehicle identification data to customer interface points such as telephone, internet, electronic variable message signs • The DPI system shall have the capability to share data directly with other transit agencies and through out the Bay Area 511 System 7

8. Key Challenges • Procuring a predictive vehicle arrival system software with open coding and architecture, while building upon legacy systems • Coordinating with M T C the development of a telephone-based customer interface that can provide transit information for all transit routes and transit stops • Integrating data from existing and new systems to develop transit information that can be accessed by telephone phone, internet, and displayed on electronic signs • Addressing impacts to existing VTA operational processes; new tasks for VTA staff as a result of this implementation 8

9. Tentative Project Schedule • November 2007 – Finalize Technical Specifications • Spring 2008 – Develop DPI core system • Winter 2008 – Begin deployment of DPI System with focus on VTA Rapid 522 line and integration with light rail system 9

10. 1. Drop Down 97 Bus & LRT Lines Listed Example of Real-Time Information Displayed on Internet Web Page (TriMet, Portland) 10

11. Variable Message Sign (VMS) Display Bus Stop ID Number Route Schedule and Map Example of Bus Stop Shelter with Electronic Sign (TriMet, Portland) 11

12. Examples of Electronic Variable Message Boards/Signs (VMB/VMS) 12

13. Transmitter Receiver Examples of Audio Way Finding / Audio Sign Technologies Talking Sign – Way Finding System “Push-to-Talk” Sign System 13

14. Questions and Answers Dynamic Passenger Information Project (DPI Project) 14