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Chapter 16

Chapter 16. Dealing with Problem Situations. Chronic Talkers. Types of Chronic Talkers Nervous member- - way of handling anxiety Rambler -- unaware of communication style “Show-off” --insecure in group. Ways to Deal with Chronic Talkers. Determine impact of talker on members

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Chapter 16

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  1. Chapter 16 Dealing with Problem Situations

  2. Chronic Talkers Types of Chronic Talkers • Nervous member-- way of handling anxiety • Rambler-- unaware of communication style • “Show-off” --insecure in group

  3. Ways to Deal with Chronic Talkers • Determine impact of talker on members • Pair up with talker to give feedback • Address group about sharing time • Let group give talkative member feedback

  4. Dominator, Distracter, Rescuer • Dominator wants to lead or control • leader gives individual feedback…if chronic, may ask dominator to leave group • Distracter avoids dealing with feelings • leader ignores distracting comments/behavior • Rescuer patronizes member in pain • leader explains the difference between sympathy and genuine support for members

  5. Negative or Resistant Members • Negative member constantly complains, gripes, attempts to enlist others • leader meets outside group to discuss behavior • leader avoids reinforcing behavior in group by addressing more positive comments • Resistant member often “forced” to attend • leader may allow member to briefly vent • leader pairs with member or meets outside group to work on resistance

  6. “Get the Leader” Behavior • “Get the leader” is when a member confronts, challenges, or sabotages leader’s effort constantly and inappropriately • Leader should search for motive, work with member and group, or ask member to leave

  7. Causes of “Get the Leader” Leader Mistakes • Puts member on the spot • Inappropriately cuts off or ignores member • Fails to deal with member’s anti-authority attitude • Leads a boring, irrelevant group

  8. Causes of “Get the Leader”(continued) • Negative Attitude of Member • Forced to be in the group • Negative opinion of leader for some reason • Against authority • Wants to be in charge

  9. Dealing with Silence Non-Productive Silence • Members are confused, anxious, or bored • Occurs from lack of energy or direction • Leader should initiate change Do a round Do an activity

  10. Dealing with Silence Productive Silence • After meaningful discussion or personal work • Leader allows time for thought, restrains premature remarks, eventually seeks comments leading to further processing

  11. Sexual Feelings Between Members • More of a problem in personal sharing groups • Can’t legislate against feelings...members may pursue anyway • Speak with members involved if impact is negative on either member or others in group

  12. Dealing with Crying • Assess possible origin of member’s feelings • Leader pairs him or herself with member to determine member’s feelings and situation • Consider time available before “opening up” member to painful feelings • Intense reaction--send member out with another member you trust • Avoid reinforcing tears that merely attract group members’ attention

  13. Asking a Member to Leave • Member is excessively negative, hostile, or resistant • Member’s needs out of line with purpose of group…an alternative option offered • Member not ready for personal group work • Usually done one-on-one • Alternative to leaving…member may watch from outside the group circle

  14. Prejudiced, Narrow-Minded, Insensitive Members • Comments can stifle discussion; hurtful to members seeking help and support • Leader cuts off quickly, explains importance of openness and free exchange • Persistence on part of a member may require one-on-one feedback, possible removal from group

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