Developing Blended Solutions at ADP

1. Developing Blended Solutions at ADP A five year e-learning evolution

2. Session Agenda • ADP-TLM – Who we are and how we arrived here • Selecting and Implementing an LMS • Virtual Training • Self-paced eLearning • Blended Solutions • Development Tools • Future Challenges

3. Presenter Introduction – Richard Arrendale Began my career in public education • Worked for America Online in the mid-90’s • Began eLearning in 1999, with HomeSide Lending / Washington Mutual • Have been working with ADP-TLM since the Spring of 2003

4. ADP - Time & Labor Management Automatic Data Processing • Multinational corporation with more that 50K employees • Dealer services • Broker Services • Comprehensive human resource outsourcing • Small and large businesses • Payroll • Time & Labor Management • Enterprise eTIME • TimeSaver

5. ADP-TLM Training ADP-TLM Training 2003 – charged with training both internal associates and external clients • 1 Manager • 1 Time Saver Instructional Designer • 1 Enterprise eTIME Instructional Designer • 1 Enterprise eTIME Trainer • 1TimeSaver Trainer • 1 Technical Trainer • 10 Laptop Training Lab • $ 200,000 Annual Revenue

6. ADP-TLM Training ADP-TLM Training 2008 • 1 Director • 4 Managers • 8 Instructional Designers • 14 Trainers • 3 Training Coordinators • 1 Technical Trainer • (nearly 200 machines between Mobile, Virtual and Classroom labs) • $ 1,200,000 Revenue

7. Learning Management System Selecting and Implementing

8. Choosing an LMS • Projected 30 - 40% annual growth • Need to automate registration • Saba chosen after an extensive RFP process • Previous relationship with ADP • Willingness to customize features

9. Implementing an LMS Focused Implementation • Phase 1 – Internal Associates • Phase 2 – External Clients • Phase 3 – Self-paced WBT

10. Process Defining Rollout Process • Following the ADDIE Model • Setting expectations with business units • Creation of several standard documents for each phase

11. Virtual Classrooms Hands-on Training

12. Web-Ex Training Center Partnership with WebEx & Saba • Creating a connector that would seamlessly allow registration and launch of Training sessions • Working with ADP allowed WebEx and Saba to create functionality they could use with other clients.

13. Web-Ex Training Center Training Center • Synchronous solution that allows for hands-on experience • Feedback can be a challenge • Facilitators must be engaging

14. Self-paced eLearning Hands-on Training

15. Development Tools Articulate Presenter and Adobe Captivate chosen • Extensive research • Ease of use • Flexibility • Assessment • Compatibility with LMS

16. Articulate Presenter and Quizmaker Articulate • Easy to use for information presentation • SCORM compliant assessments through Quizmaker

17. Adobe Captivate Captivate • Adds interactivity to self-paced training • Templates allow for rapid development • Simulations create opportunities for hands-on exercises with feedback

18. Audio Easy to use, inexpensive, and flexible • Articulate • Wavepad • Audacity

19. Blended Solutions Mixing the best elements of Instructor-led, Virtual, and Self-paced eLearning • Level setting • Cost efficient • Most effective use of training resources

20. Development Tools Process, Standards & Future Challenges

21. Process Redesign Rapid Product Development Cycles • Complexity Matrices • Training Analysis • High Level Design

22. Training Analysis • Revision History • Needs Analysis • Audience Analysis • Task Analysis • Gap Analysis • Proposed Training • Project Resources

23. High Level Design • Product/Program Information • Revision History • Design Definition • Business Need and Scope • Course Outline and Objectives • Assumptions, Risks, and Constraints • Administration Requirements • Project Resources

24. Reorganization • ADP-TLM Training recently became part of a consolidated training organization • New reporting relationships • Preserving best practices • Standardization throughout • Opportunities for collaboration

25. Questions & Discussion