Management Standards at CARE

1. Management Standards at CARE Values into Action

2. CARE’s Management Standards PeopleManagement BusinessAcumen BusinessAcumen PeopleManagement TechnicalAcumen TechnicalAcumen The Complete Manager 2

3. CARE’s Direction With our Mission, Vision, and Strategy, we know who we are and where we are going Our Values guide how we work 3

4. Respect Commitment Integrity Excellence Our Values 4

5. Management Standards Management Standards clarify the Values as they are carried out in the function of a Manager 5

6. Set Direction Coach and Develop Promote Staff Wellness and Safety Practice and Promote Compliance Model Gender Equity and Diversity Communicate Connecting Standards to Values Integrity, Commitment Excellence Respect Integrity Respect, Excellence 6

7. The Connection Mission and Vision Mission and Vision Strategy Strategy Values Values Actions andAccountabilities Actions and Accountabilities OrganizationalPerformance OrganizationalPerformance Management Standards are the connection between our Values and our Performance 7

8. Why Now? Our strategy calls for: • Program Approach • Information Sharing • Impact Measurement • Advocacy • Improved Global Systems & Standards • Talent Management • Fundraising Effectiveness Our strategy calls for a shift in our performance 8

9. We must have a strong and vibrant management and leadership culture — that is our goal — Vision for Management Excellence

10. A Closer Look 10

11. Establish direction and define actions for individuals and teams As changes occur, adjust plans and resources to reset direction Clarify that individuals and teams understand roles and priorities Management Actions Set Direction Establish goals, define actions, and adjust during times of change 11

12. Management Actions Coach and Develop Provide feedback, recognition and growth opportunities for job success • Improve individual and team performance through observation, feedback, and training • Provide direct reports with the resources to do their jobs • Engage direct reports in career development discussions • Encourage innovative thinking 12

13. Management Actions Promote Staff Wellness and Safety Create a workplace that is safe from physical and emotional harm • Promote workplace and environment safety for all direct reports • Provide support that fosters good mental, social and physical well-being 13

14. Management Actions Practice and Promote Compliance Model personal excellence, integrity and accountability • Promote high ethical standards and conduct • Comply with CARE policies and procedures • Provide timely reporting of results for organizational performancetracking 14

15. Management Actions Model Gender Equity and Diversity Seek broad participation and perspectives in decision-making, planning and conversations • Display sensitivity to the perspectives of those from different cultural backgrounds • Advocate for fairness and equal opportunity in decision-making • Ensure that plans and activities reflect the efforts of diverse and broad participation 15

16. Management Actions Communicate Be a timely and effective conduit of information • Share general business information on a timely basis • Inform direct reports of organizational changes and the effect on their work • Find opportunities to celebrate achievements and exchange knowledge • Foster two-way communication and seek feedback 16

17. Orientation, to explain “what is expected of managers at CARE” Monthly Managers’ Forum – Webinar Series to all staff and all CARE locations, starting September 29 Strategy for Integrating Standards The Management Standards will be integrated with CARE’s culture by including them in: • The APAA process for all managers, as part of the multi-rater feedback process • SMT and Regional Leadership Team meetings throughout the year 17

18. Communication Survey 18

19. Management Standards at CARE Values into Action 19