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Aligning KM Initiatives with Firm Goals

Aligning KM Initiatives with Firm Goals . April 22, 2014. Panelists. Shawn Swearingen Director of Knowledge Management Faegre Baker Daniels. Meredith Williams-Range Chief Knowledge Management Officer Baker Donelson et al. Scott Rechtschaffen Chief Knowledge Officer

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Aligning KM Initiatives with Firm Goals

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  1. Aligning KM Initiatives with Firm Goals April 22, 2014

  2. Panelists Shawn Swearingen Director of Knowledge Management Faegre Baker Daniels Meredith Williams-Range Chief Knowledge Management Officer Baker Donelson et al. Scott Rechtschaffen Chief Knowledge Officer Littler Mendelson Moderator: Milena Higgins Director, Litigation KM, Fish & Richardson

  3. Agenda • Organization and KM Structure • Planning Methods • Assessing the Business Problem • Assessing User Needs • Balancing Business and User Needs • Successes and Roadblocks • Q&A

  4. Organization and KM Structure • Overview of firm and organizational structure • How does KM fit in?

  5. Planning Methods • Methods for planning KM projects • What feeds into the KM strategy?

  6. Assessing the Business Problem • Methods to define the true business problem • Immersing KM folks with attorneys and other business people to better learn about the problems • Getting attorneys to see larger business context

  7. Assessing User Needs • Methods for assessing user needs • User pain points • Focusing on problem to be solved

  8. Balancing Business and User Needs Budget Constraints

  9. Successes and Roadblocks • What has worked well? • What roadblocks have you encountered?

  10. QuestionsComments

  11. Thank you!

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