myHalliburton Marcia Trimble IT Emerging Applications Group Houston

1. myHalliburton.comMarcia TrimbleIT Emerging Applications GroupHouston

2. Safety Moment Incidents Waiting To Happen Close calls occur in the workplace so often you probably don’t even realize they are happening until it’s too late. • Have you ever stepped over an extension cord or other potential tripping hazard without correcting the situation? • Have you ever caught yourself from slipping on a spill and just kept on walking? • Have you ever noticed a peculiar burning odor coming from a machine and never bothered to tell anyone about it? Many of us, at one time or another, have ignored situations in hopes they will just take care of themselves. The sobering fact is, when potentially hazardous situations are ignored, accidents are possible and will happen sooner or later. If you haven’t been exercising your safety responsibility, now is the time to start.

3. Major HPHT Well Control / Lost Circulation WinCustomer saves $13 Million Item:109826 • Problem: Canadian Natural Resources (CNR) was drilling into the Wabamun limestone formation, the production zone for the well. This particular formation runs a tight line. Not enough fluid density, and the well begins to flow; too much density, and the well experiences losses. Bottomhole temperatures up to 370°F are typical for wells in the area. • Investigation: Gregg Lapinskie, a Baroid Technical Professional for CNR, was overseeing the well when the Wabamun limestone was penetrated at 14,796’. The well began losing mud at a rate of 40 bbl per hour. If the density was raised above 17.0 ppg, the loss rate increased; if the density fell below 17.0 ppg, the well would begin to flow. Lapinskie needed a solution that would allow them to get out of the hole and run a liner. As he was in the customer’s war room and did not have access to the Baroid community, Brad Ross (Technical Professional) posted the problem in the community. Within hours, Lapinskie had eight responses supporting his recommendation to use HYDRO-PLUG. • Solution: HYDRO-PLUG was spotted in the open hole a total of three times. The first two times were only partially successful. On the third attempt, it was decided to spot a barite plug on top of the HYDRO-PLUG pill. The HYDRO-PLUG was able to hold almost 1500 psi back pressure through the choke. A 20.0 ppg barite plug was spotted and allowed to settle for 48 hours. After this time, ECDs were simulated by increasing pump rates and modeling this with DFG+. As a result, the wellbore was able to tolerate an ECD of 19.15 ppg (the predicted ECD with the liner and the cement job around the lap packer). The rig was able to trip out of the hole with zero losses and no gas readings. The liner was picked up, run in the hole, and cemented successfully. • Quotes: Lapinskie said, “The collaboration was a complete success. Until the HYDRO-PLUG pill was set, the other barite plugs disappeared, rendering the rig unable to POOH.” The CNR drilling engineer in charge of this project believes that the successful collaboration saved CNR a $13 million well, not including the possibility of having to move a 15,000 psi snubbing unit on location, or an estimated $2.5 million hematite cement job that would have been needed to control the well.

4. Portals & Knowledge Central

5. What is a portal? • In general, a portal is a single, web-based interface into what would otherwise be disconnected and incompatible information spread across numerous separate applications. • There are three key characteristics of a portal: • "One stop shopping" that provides access to content, applications and collaborative or community building functionality • Personalized views that provide this access in the context of an individual's preferences and business rules • Flexible navigation, including both pre-defined roadmaps and powerful free-form search • Portals are valuable to users when they: • simplify complex information, • are context-specific, • provide useful services and/or foster collaboration and community building. These characteristics represent the rapid evolution of portals from mere search engines to useful business tools. • (Source: IBM)

6. Portals Defined – more simply! • A single point of entry • A single overview of each user’s most relevant content and applications • A single search, navigation scheme, and information architecture • A single set of consistent page design templates • Provides access anywhere, anytime. • Personalized to the role, location, and organization of users.

7. Popular Commercial Portals • my.msn.com • yahoo.com • cnn.com • bbc.co.uk

8. Evolution of Portals • Early portals started as search engines that provided access to large quantities of information. • Over time, portals have added content, services and personalization to foster greater user loyalty. • Today, portals are often interactive windows to a variety of content as well as a wealth of other functions. • In the future, some e-business visionaries expect portals to become a pervasive part of daily life as they are integrated into devices of all shapes and sizes including wireless phones, automobiles, appliances, and so on. • (Source: IBM)

9. Technical Components of a Portal • Portals can be used in a variety of contexts, from the very specific to the very general, and targeted at consumers, other business or employees. However, there are several technical capabilities that are foundational to portals in any or all of these cases: • Content aggregation and publishing, including XML • Search tools, search engines and taxonomy generators • Application integration, including e-commerce and collaboration applications • Personalization, data capture, collaborative filtering and data mining • Security / permissions services • Links to multiple internal and external entities • Although individual portals may combine any or all of these capabilities, depending on the desired business value and tolerance for related costs, they share the fundamentals of providing access to information within a useful context. • (Source: IBM)

10. A few definitions / descriptions • Portal – ours is Knowledge Central • SubPortal – we have Employee Central, Customer Central, and Supplier Central (coming in 2004) • Portlet or gadget - is a component of a portal that provides access to a certain application or functionality. • Navigation – how you move from page to page; how you ‘get around’ in the portal. • mypage / my Workplace - Individually customized pages integrating tools, applications and information needed to perform one’s daily job. • Community versus Workgroup • Community - groups of employees who address urgent business needs by collaborating more effectively. • Workgroup - Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. • Organization - Provides information and services to all ESG employees, inside and outside any organization; will replace HalWorld sites.

11. Halliburton’s Web Presence Halliburton.com (with KBR) MyHalliburton Portal Halworld FIREWALL • EmployeeCentral • ExecutiveCentral • Business Development • Services (HR, IT, Comm) • Consultants • Halliburton.com • CustomerCentral • SupplierCentral

12. The History of myHalliburton • Benevolent entanglement with customers • Need to deliver managed documentation to our customers. • Need to grow into next generation business to business (b2b), commercial workflow (CWF). • Online catalogue and ordering. • Knowledge Management (KM) • Delivering the right information to the right person at the right time. • Collaborative environment • Community of Practice (COP)

13. History of myHalliburton - cont’d • Plumtree (PT) chosen as the portal tool from a feature-weighted decision matrix then by completion of a Proof-of-Concept (POC). • Microsoft Technologies • SqlServer Database • Highly Available (HA) environment with Platinum Service Level Agreements (SLA). • Load Balancing (LB) • Clustering • Commercial and custom monitoring.

14. Search • Paradigm shift in the web world – move from database lookup to search. • Autonomy purchased / upgraded for advanced search • Works across many data sources.

15. Content Management System - CMS • Interwoven is our CMS tool • Publishing Content • Document Classification through Taxonomy. • Ownership captured in meta data. • Creation and Refresh / review date captured in meta data. • Content Secured to a group.

16. The myhalliburton.com portal was architected for growth and organization without limits. It is a true enterprise solution.

17. Knowledge Central.SM myHalliburton.com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004)

18. Knowledge Central.SM myHalliburton.com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004)

19. Customer Central • Rich Technical Content 4200 Data Sheets, Papers and Books • Technical ToolsInteractive 3-D Tools, Simulators, and Calculators • Access to Experts Global Expert and People Directories • Collaborative Knowledge Private Communities of Practice • Commercial InformationInvoices, Job Scheduling, Proposals, Field Tickets

20. Knowledge Central.SM myHalliburton.com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004)

21. Halworld vs. Employee Central HalWorld • Created and managed by Web Communications • Contains over 320,000 pages of web-based information. • Much of the content is irrelevant due to redundancy or inaccuracy. • Additions and edits are managed manually with little governance. Employee Central • Currently migrating content from HalWorld to the employee portal. • Reviewing and validating content as it moves to the portal. • Consistent look and feel • Tighter governance • Integrates content with web-based applications

22. Employee Central • Knowledge Management Broker-led communities resolving critical business issues using collaboration • Role-Based Workplaces Applications and content personalized based on job roles • Collaborative Workgroups Share documents, threads, tasks, calendars • Application IntegrationSingle sign-on and user-interface for surfacing critical application information • Employee Content Delivery of technical, commercial, benefits and support content

23. Employee Central will feature a single entry point for all employees. Employees will navigate based on their roles and activities.

24. Employee Central Tab Details

25. Employee Central Tab Details

26. My Workplace

27. Employee Central Tab Details

28. Communities

29. Employee Central Tab Details

30. Workgroups

31. Employee Central Tab Details

32. Organizations

33. Demo

34. Who to contact • myHalliburton portal support: • rto@halliburton.com • Executive Central: • greg.brown@halliburton.com • Knowledge Management: • michael.behounek@halliburton.com • eBiz/Customer Central: • dan.collins@halliburton.com

35. Executive Central

36. Why Executive Central? • Halliburton’s previous Executive Desktop website provided a static view into business performance for a limited set of data that was refreshed and published manually on a monthly basis at best • Executives required better, more current information to aid decision making and a toolset capable of: • Sourcing information directly from systems of record • Providing the capability to easily access and combine data from various source systems • Offering a comprehensive set of management information and tools • Providing a flexible architecture to support future needs • Reducing substantially the effort required to update data and generate information • Create Executive Central (EC) … a “one-stop” source for information that enables on-going and anticipated executive decision making needs by directly accessing information from source systems wherever possible and developing a flexible tool that supports executive management decision making Situation Challenge Resolution

37. Executive Central • Graphical ScorecardAnalysis at-a-glance traffic light • Predictive InformationProactive actionable information vs. reactive • Single Report Interface to Multiple SystemsFinancials, Safety, Inventory, Receivables, Quality • User AlertsDefined thresholds for notification • Profile-Based Security Visibility only to relevant authorized content • Report SubscriptionFlexibility to choose favorite reports

38. Information to take action Benefits “Predictive” • Near-time information • Streamlined access • Simple, integrated • Single “starting” point for critical data • Standard navigation • Personalized content • Ability to analyzeand investigate Customer Data Detailed Rpts Projects / Strategic Initiatives and Objectives Executive Desk Detailed Rpts Competitor Data Detailed Rpts Executive Central Directional “vital signs” “Reactive” Scorecards Company Country Product Line Functional

39. Executive Central is composed of four Community Pages: Measure and Execute News and Information Report and Analyze Communications Site Overview

40. Measure and Execute provides the user with a simple way to view and understand internal business performance “at a glance” using a Balanced Scorecard. Scorecards are defined for business units, internal functional organizations and are coming for customers. Additionally, users can drill into scorecard information via an attached viewer using reports or OLAP tools. Colors on the scorecard are used to represent performance against metric thresholds based on plan, period over period results, or other comparisons as designated by a business owner. Measure and Execute

41. News and Information provides the user with important internal and external information including external news, research documents, alerts, and other items. Its purpose is to provide a clearing house of information that supplements internal reports, metrics, and scorecards and allows managers to quickly understand changing market conditions, competitor actions, and other information of consequence. News and Information

42. Report and Analyze provides the user with access to detailed information further supplementing the high level information in the scorecards and the News and Information page. Reports present trended information in a common look and feel helping users to quickly understand and drill into performance. Further, OLAP tools are also available within the viewer. Via this page, users also have access to nearly 500,000 corporate documents that range from corporate strategy to market analysis to purchased reports from Gartner and others. All of the information available is searchable and is managed by subscription thus being personalized to the user. Report and Analyze

43. Communications provides the user with internal information of interest including; coming site enhancement and updates, the release schedule for the ongoing project, threaded discussions, ongoing corporate projects focused on everything from SAP work to strategy to success with specific customers, community announcements, and a community calendar. Communications

44. Benefits Delivered Executive Central is enabling key business imperatives for Halliburton by facilitating a deeper understanding of the company, customers’ needs, and the tendencies of its competitors • Executive Central Enablers • Easy access to key information • Timely and standardized information in order to speak “one language” • Review organizational performance through business-driven scorecards • Causal models, map displays, analysis stories, and briefings for in-depth analysis • Combines quantitative and qualitative information together in a single place • Integrates existing tools with new reports and strategic information • Allows ad-hoc analysis of up-to-date information • Provides a standard platform for information delivery making it easy to access the “right” information • Reducing deployment costs and timelines • Automates data feeds so information is available to users as soon as it is published • Business Imperatives • Greater organizational alignment and visibility • Deeper understanding of the factors driving the business • More robust business modeling and analysis • Change how the business is run – Create a real-time enterprise

45. Demo

46. Who to contact • myHalliburton portal support: • rto@halliburton.com • Executive Central: • greg.brown@halliburton.com • Knowledge Management: • michael.behounek@halliburton.com • eBiz/Customer Central: • dan.collins@halliburton.com

47. Knowledge Management

48. What is KM? KM is Knowledge Management, a systematic approach to getting the right information to the right people at the right time. What is the basic systematic approach? Search the portal and find the information you need. Ask the Community of Practice using a web collaboration tool. Capturewhat you learn, so you can return to it if you, or others, need it. Sharewhat you know with others in the community. KM Introduction

49. KM Introduction What is a Community of Practice? • A Community of Practice (CoP) is a group of people who have common interests and interact with each other to share and learn from one another. They share problems, experiences, insights and tools, both face-to-face and virtually. Together, CoPs build knowledge and shared practices. • CoPs are created to serve a business purpose and are enabled and led by Knowledge Brokers. • Members of the CoP are expected to actively participate by contributing, reusing, and building upon community knowledge.

50. Value of KM Executive leadership is committed to successful implementation of Knowledge Management KM is a proven system to enable service quality improvements and growth in the knowledge, market share and financial aspects of our business Halliburton leverages the sum of employee experience when information is shared Faster access to knowledge drives faster response to customer needs