IT Group

1. IT Group

2. Doug Bauer * Dale Lasher * Kevin Brady * Gunner Sege * Phil Ewasyshyn * Jeff Baltz * Philip Ward * Andreas Heine * John Galley * Mike Radulovich Michael Grasberg Youichi Kawashima Steve Morrell Team members

3. Technical Information Flow Architecture (Vision) Internet Connection & Telephone Receive Coupon Schedule service Repair Status Brand Affiliates Diagnose Problem Read Technical Information Buy Manuals/Parts Receive Recall Notification Consumer Layer Service Delivery Layer (Fleets, Dealers,Non-Ford Repair Shops) Handheld Device: . Diagnostics . Telephone . Tech Pubs . Catalog . Vehicle Info Technical Support Integration Application (Security Layer) Worldwide Diagnostic System • Technical • Information • Local Backup • Catalog • Publications • Training • Diagnostics • Labor Times Service Delivery Management System Dealership Telephone/ Communication System Customer with RF Diagnostics/ Telematics In Vehicle Company Layer Company to Service Delivery/Consumer Information • Vehicle • Information • Security Codes • TSBs/SSMs • Warranty/ ESP • Recalls/Campaigns • Symptom Codes Vehicle Configurator Diagnostic Tools Parts Catalog • Technical • Publications • Owner Guides • Shop Manuals • Diagrams • Labor Times Training Material & Mgt Technical Support Integration Application (Security Layer) Hotlines

4. Vision Discussion • Discuss Vision Strawperson (what is incorrect or missing)? • Where is each Trustmark Partner today (Survey)? • What are other industries doing (Benchmark)? • What is the format of the information and who controls it? • What are the steps required to get to the vision? • Prioritization of steps to vision • What are the barriers to achieving the vision? • What is the business case? - Next Steps...

5. Application sharing governance model • Sharing governance model and template • Agreement by all present TPs • Send to all TPs and reach sign-off by October

6. Vehicle software • Version control issues • Need to highlight the potential issues based upon Volvo’s present experience to the larger community

7. Odyssey • Charter document (vision) • team membership • Scope • function specification, customer requirements (business owners) • Existing timing plans • Current development and TPs business timing • Business case • $ efficiencies

8. Internet strategy • Common vision with all TPs

9. Telecommunications • Globally there is no strategy - barrier • All TPS are pursuing an Internet and or extranet approach • Synergies in telecommunications

10. Infrastructure • Application hosting • Agreed by TPs that common hosting services will be shared. • Current suppliers for Ford and Volvo are being approached to see what their global capability is

11. Application • Application sharing in line with Governance model • Personalization engine • Multi-brand dealers - single authentication solution

12. Agreements • Application sharing governance model • Land Rover investigate using existing TSO web technology for technical information • OASIS for UK (Ford) dealers using existing TSO web technology for technical information

13. Agreements • Use shared hosting resources • Sub-team formed to raise awareness of issues with vehicle software