Results-Focused Governance

1. Results-Focused Governance Metrics for Missions September 23, 2009 Glen Volkhardt glen@paraclete.net www.paraclete.net

2. Today’s Seminar • Defining Governance • Defining Measurement, Metrics and Monitoring • The Board’s Role in Monitoring • Some Mechanics of Monitoring • Case Studies • Dialogue

3. Defining Governance

4. “A comprehensive set of integrated principles… designed to enable accountable board leadership.” Establishing Policy Setting Purpose Monitoring/ Metrics Levels Boundaries Delegation Linking to Governance to Staff Management is… Board Linking toConstituents Establishing Board/CEO Borders Speaking Self WithOne Voice Regulation

5. Measurement, Metrics and Monitoring

6. Measurement: “Evidence that increases confidence that a desirable outcome has been achieved or an undesirable outcome has been avoided.”

7. Measurement is NOT: • Always a number • Always objective • A means of achieving certainty • Always an observable behavior Measurement can be: • Anumber • A set of numbers in a graphical form • An observable behavior • A story or testimony about the outcome • A trusted opinion about the outcome.

8. Measurement: “Evidence that increases confidence that a desirable outcome has been achieved or an undesirable outcome has been avoided.” Metrics: “A coherent set of measurements.” Monitoring: “A system of using metrics to assure organizational performance.”

9. The Board’s Role in Monitoring

10. What is the board’s role in monitoring…as implied by the position of the board?

11. PrimaryStakeholders Board Staff Recipients

12. What is the board’s role in monitoring…as implied by the position of the board? To define the organization’s purpose and hold it accountable for achieving it. If the trumpet does not sound a clear call, who will get ready for battle? 1 Cor. 14:8

13. What is the board’s role in monitoring…as implied by the composition of the board? To speak with a single voice in defining the purpose. If one prevail against him, two shall withstand him; and a threefold cord is not quickly broken. Eccl. 4:12 The assembly was in confusion: Some were shouting one thing, some another. Most of the people did not even know why they were there. Acts 19:32

14. What is the board’s role in monitoring…as implied by the presence of the board? Calling for written reports from staff and third parties to show that the purpose is being achieved. Since I myself have carefully investigated everything from the beginning, it seemed good also to me to write and orderly account for you, most excellent Theophilus, so that you may know the certainty of the things you have been taught. Luke 1:3-4

15. What is the board’s role in monitoring…as implied by the Christian Faith of the board? • Differing roles are endorsed by Scripture. 1 Cor 12:27 • The elder-led model was used by the early church. Acts 14:23 • Christ took the form of a servant. Phil 2:5-7

16. Mechanics of Monitoring

17. Types of Board Monitoring • Direct Inspection • External 3rd Parties • Staff Reports

18. Policy Levels

19. The Universe of Decisions Primarily Personal Inspection Primarily Staff Monitoring Board Decisions About Purpose Board Decisions About How it Manages its Work President’s Board Management Decisions Chair’s Purpose Decisions Means Decisions Chair’s Board-Staff Linkage Decisions President’s Boundary Decisions Board DecisionsAbout Boundaries Board Decisions About How it Links with Staff

20. The Monitoring Design Process Board Policy CEOInterpretation Data Set Definition Data Collection Report to the Board

21. Case Studies

22. The Monitoring Design Process Board Policy CEOInterpretation Data Set Definition Data Collection Report to the Board Ends Statement “Irreducible Minimums” Observable Behaviors Questionnaire On Behaviors Report to the Board

23. The Monitoring Decision Process • Board decided to call for monitoring in 2002 • Board worked on purpose “ends” over several meetings • Management spent 12 months with field leaders designing “metrics” to monitor purpose and other policies • Monitoring reports on purpose go to the board annually with a vigorous but easy-to-manage system.

24. Ends Statement Because of Avant there will be Developing Churches Where There Is No Church. • Churches will be asdef asdfk jhf daslkjs7 hdf lk . • Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh. • The primary geographic concentration kjh asdf ,mb mnmn. • Gkjhlb asdf will receive priority of emphasis. • Churches will be Biblically healthy, defined as or when • Unsaved people are brought to Christ • Believers are discipledkls ajdf sakl dfjh lkj • No longer iouy oisuyf iuys;f adfg s • Adsf dgf dfgj • Ert zsdfg fdghj • Dft hdf hf g • There is fg xdfh dfgj vfgj • Missionaries are gfhd sdfg dsfg df .

25. Ends Statement Because of Avant there will be Developing Churches Where There Is No Church. • Churches will be asdef asdfk jhf daslkjs7 hdf lk . • Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh. • The primary geographic concentration kjh asdf ,mb mnmn. • Gkjhlb asdf will receive priority of emphasis. • Churches will be Biblically healthy, defined as or when • Unsaved people are brought to Christ • Believers are discipledkls ajdf sakl dfjh lkj • No longer iouy oisuyf iuys;f adfg s • Adsf dgf dfgj • Ert zsdfg fdghj • Dft hdf hf g • There is fg xdfh dfgj vfgj • Missionaries are gfhd sdfg dsfg df .

26. “Irreducible Minimums” • People being saved • Asdf nasbdvf msanb s sfn snmv sdmnfv snmfbv • Believers kljh lkj • Biblically kjhasd flksajhf lkajh • Scripture lkjasdf l ghasjdh alksjh • Nmasdf asfnmv asmnbsd mnbvf nmavb mnfvb • Asdf jjka kjash jhsg jhvfds mnvfsv • Church operations asdf asfd asdf sadkj shbg • Believers asdf asdf kfsad kjsdf lkjhasd fj • Church asdf sadf asdfjhg kjfsjkhg kshg • Jkdfs taking place • Alkshf exhibited • Asdfh ashj occurring.

27. Observable Behaviors • People being saved • Discipleship is kjh ,jkg • Believers jhfg hgs • The church has sdfg sdfg • Scripture is asdf asdf asdf • Believers asdf • The church encourages asdf aasdf • A total of 35 observable behaviors.

28. Questionnaire On Behaviors

29. Report tothe Board

30. Report tothe Board

31. Report tothe Board

32. The Monitoring Design Process Board Policy CEOInterpretation Data Set Definition Data Collection Report tothe Board Ends Statement Joshua Project Barrier Scale GRId Online Survey Report tothe Board

33. Interpreting the Global Ends Recipients Statement Global Recipients Index (GRId)

35. HCJB Global Ends, Recipient Statement Our calling is global in obedience to Christ’s command to disciple all people. Our priorities are: • those people groups that have not heard, • those people groups with limited access to the Gospel, and • those whom we mobilize to serve Him.

36. “Those people groups with limited access” “Those people groups that have not heard” Global Recipients Index (GRId)

37. Bible BeltUSA Poland 5 4.5 4 Quichua (Ecuador) Albania 3.5 Sunni Persian (Bahrain) 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% ← Percentage of Believers (Joshua Project) → 2.5 Armenian, Ermeni (Armenia) 2 Komso (Ethiopia) Han Chinese, Mandarin (China) 1.5 Tibetan, Khams (China) Kyrgyz (Kyrgyzstan) “Unengaged” 1 Global Recipients Index (GRId) ResistantPeople Groups “Free”Church UnreachedPeople Groups OppressedChurch

38. Bible BeltUSA Poland 5 4.5 4 Quichua (Ecuador) Albania 3.5 Sunni Persian (Bahrain) 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% “Unengaged” ← Percentage of Believers (Joshua Project) → 2.5 Armenian, Ermeni (Armenia) 2 Komso (Ethiopia) Han Chinese, Mandarin (China) 1.5 Tibetan, Khams (China) Kyrgyz (Kyrgyzstan) 1 Where are “those we mobilize?” ResistantPeople Groups “Free”Church 3.5 3 UnreachedPeople Groups OppressedChurch

39. Bible BeltUSA Poland 5 4.5 4 Quichua (Ecuador) Albania Security 3.5 Sunni Persian (Bahrain) Sustainability 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% “Unengaged” ← Percentage of Believers (Joshua Project) → 2.5 Armenian, Ermeni (Armenia) 2 Komso (Ethiopia) Han Chinese, Mandarin (China) 1.5 Tibetan, Khams (China) Kyrgyz (Kyrgyzstan) 1 Global Recipients Index (GRId) ResistantPeople Groups “Free”Church 3.5 UnreachedPeople Groups OppressedChurch

40. 5 4.5 4 3.5 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% “Unengaged” ← Percentage of Believers (Joshua Project) → 2.5 2 1.5 1 Estimated Budget by Quadrant ResistantPeople Groups “Free”Church 3% 75% 10% 12% UnreachedPeople Groups OppressedChurch

41. 5 4.5 4 3.5 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% “Unengaged” ← Percentage of Believers (Joshua Project) → 2.5 2 1.5 1 Estimated Budget by Quadrant ResistantPeople Groups “Free”Church 78% 13% 87% 22% UnreachedPeople Groups OppressedChurch

42. 5 4.5 4 3.5 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% “Unengaged” ← Percentage of Believers (Joshua Project) → Ecuador1931 Ecuador Ecuador2007 2.5 2 1.5 1 GRId – The Past to Present 5 ResistantPeople Groups “Free”Church 4.5 4 3.5 3 2.5 2 UnreachedPeople Groups 1.5 OppressedChurch 1

43. 5 4.5 4 3.5 3 ← Access to the Gospel (Inverted MAF “Barrier” Scale) → .125% .25% .5% 1% 4% 8% 16% 32% 2% ← Percentage of Believers (Joshua Project) → 2.5 2 1.5 “Unengaged” 1 Global Recipients Index (GRId) ResistantPeople Groups “Free”Church UnreachedPeople Groups OppressedChurch

44. The Monitoring Design Process Board Policy CEOInterpretation Data Set Definition Data Collection Report tothe Board Ends Statement Joshua Project Barrier Scale GRId Online Survey Report tothe Board

45. Dialogue

46. Thanks! To Scott Harris at Avant and Wayne Perderson at HCJB for sharing their journey with others.

47. Results-Focused Governance Metrics for Missions September 23, 2009 Glen Volkhardt glen@paraclete.net www.paraclete.net