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Revenue Protection

Revenue Protection. What is Revenue Protection?. Prevention Detection Investigation Billing Collection Civil and Criminal Prosecution Deterrence. Revenue Protection and Recovery Team. Meter Readers and Field Investigators Meter Shop Customer Service Representatives Billing Section

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Revenue Protection

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  1. Revenue Protection

  2. What is Revenue Protection? • Prevention • Detection • Investigation • Billing • Collection • Civil and Criminal Prosecution • Deterrence

  3. Revenue Protection and Recovery Team • Meter Readers and Field Investigators • Meter Shop • Customer Service Representatives • Billing Section • City Attorney’s Office • Law Enforcement • Code Enforcement Officer • Collections and Restoration Crew • Water Conservation • Other City Employees

  4. The Mission

  5. The Mission • Direct Compliance with State and Municipal Codes • Unauthorized Use • Theft • Cross Connection and Backflow Prevention • Water Waste Enforcement • Drought Response Level Enforcement

  6. Unauthorized Use • Metered Use Violations • Theft • Illegal Connections • Cross Connection & Recycled Water • Water Waste • Mandatory Water Conservation

  7. Metered Use Violations • No Sign/No Customer Use • Self Restoration After Shut Off for Non-Payment or Bounced Check • Connection to Neighbor’s Service • Improper Use of Fire Service • Misuse of Recycled Water

  8. Water Theft • Unmetered Illegal Connections • Meter or Register Tampering • Destruction of the Meter Register • Meter in Backwards • Switching or Removing Meter • “Stiff” or “Jumper” in Meter Box • Magnets on Register • Fire Hydrants Without a Meter

  9. Who Steals Water • Home Owners and Tenants • Business Owners • Construction Site Contractors • Water Truck Operators • Just About Anyone

  10. Why Steal Water • Desperation • Greed • Revenge • Convenience • Avoid Mandated Use Reductions • Avoid Allocation Penalties • Fun

  11. Illegal Connections • Self Connections to Main • Extending Service to Other Structures • Moving Meters on Construction Sites • Water Theft • Cross-Connection Violations

  12. Cross Connection Violations • Cross Connection • Cross Contamination • Backflow Prevention • Recycled Water • State Mandated • Penalties for the Water Provider • Customer Notification • Enforcement

  13. Water Waste • Water in Short Supply • Costs Going Up • Municipal Code • Water Waste Illegal at All Times • Drought Response Stages • Increased Motivation to Steal Water

  14. Water Waste Things to Look for: Over watering Landscape Leaks not repaired Washing down sidewalks, driveways, and other paved areas with a hose Washing cars without a shut-off nozzle Overfilling pools and spas Other prohibited water waste

  15. Municipal Code • SDMC Sec. 67. 803 , Water Waste Defined • SDMC Sec. 67.3805-3804, Drought Response • Level 1 Watch (Voluntary) • Level 2 Alert (20% Reduction) • Level 3 Critical (up to 40% Reduction) • Level 4 Emergency (over 40% Reduction) • Allocations (Level 2 Option) • Variance • Penalties

  16. Responding to Violations

  17. Responding to Violations • Job of the Investigator • Writing the Report • Remedies

  18. Revenue Protection Investigator • Research • Field Inspection • Case Management • Follow-up

  19. Research • Prior Investigations • Computer Systems • Billing Information • Customer Information

  20. Field Inspection • What to look for • Water Needs • Water Sources • Interviewing • Documentation • Preserving Evidence • Photography • Customer Service • Media • Politics

  21. Case Management • Organize Data • Update Files and Records • Secure and Protect Sensitive Information

  22. Writing The Report

  23. Four Parts of Report • Introduction • Background • Facts • Conclusion

  24. Types of Reports • Interview Reports • Summary Reports

  25. Good Report • Name the Source • Document Every Conversation • Just the Facts • Quote the Witness • Use Clear Language • Spelling and Grammar • Grandma Could Read and Understand

  26. Follow-up • Respond Timely to Requests for Information • Thank Your Sources of Information and Assistance • Let Folks Know What You Did • Share the Final Outcome • Think About Learning Opportunities

  27. Remedies and Penalties

  28. Remedies • Compliance • Communication and Education • Administrative Citation ($100 to $1000) • Notice of Violation • Civil Penalties (Up to $2500 per Day) • Civil and Criminal Prosecution • Termination of Water Service

  29. Revenue Protection Questions

  30. Contact David Akin • David F. Akin, Esq. • Compliance and Metering Manager • City of San Diego, Public Utilities • 600 “B” Street, Suite 1200, MS 912 • San Diego, California 92101-4589 • Office Telephone (619) 533-4189 • Email dakin@sandiego.gov

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