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Revenue Protection Workshop by Hoosain Essop Rens Bindeman. 17 May 2005. Program. Hoosain Necessity of revenue loss forum Methods of detecting tampered/by-passed meters Rens Training of RP managers and operators Prevention/proactive initiatives to prevent tampering in the future.
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Revenue Protection WorkshopbyHoosain EssopRens Bindeman 17 May 2005
Program • Hoosain • Necessity of revenue loss forum • Methods of detecting tampered/by-passed meters • Rens • Training of RP managers and operators • Prevention/proactive initiatives to prevent tampering in the future.
PRESENT ELECTRICAL BOUNDARIES BLAAUWBERG ESKOM TYGERBERG OOSTENBERG CAPE TOWN HELDERBERG
EAST NORTH NEW PROPOSED REGIONS/AREAS SOUTH
Theme Yin & Yang
Yang • Great & strong • Policy • Imposing & acting • Acquire power
Yin • Small & supple • Letting go of own importance • Adaptable & flexible
Necessity of a Revenue Loss Forum • Why • Who • Where • How
Why • Objective of RLF: • Promote a culture of payment • Discourage culture of tampering • Protect Council assets against loss, misappropriation, pilfering or willful and malicious damage
Debt Management • Non-payments and bad debt • Customer contacts • Agreements • Disconnections
Asset & Insurance management • Responsible for all fixed & moveable assets and insurance. • Control all theft/loss cases (case files) • Responsible for Asset Register movements (Acquisitions/Retirements).
Non-ferrous Metals • Focus on theft/loss of NFM e.g. copper, aluminium. • Serves as the first reactionary unit in consultation with AM in electricity to attend to reports relating to NFM theft. • Member of the NFTCC (Operational Forum) in the Western Cape.
Credit & Prepayment • Provide a uniform controlled approach for dealing with tamper incidents • Recover the cost of repair to damaged equipment • Recover a proportional historic loss of revenue • Educate
Large power users • CRM Focus on Large Power Users e.g. contracts, administration, meter readings. • Responsible for Billing accuracy and manage account adjustments • Monitors defective metering and tampering.
Strategy & Planning • Analyses incidents and statistics of thefts, losses and damages to electricity assets and electricity infrastructure. • Formulates and draft strategies, policies, guidelines and procedures in order to combat, minimize and eliminate losses. • Keep abreast of technology • Management Report
How • The RLF meets once a month. • Each sub-team leader reports to the RLMF on its activities and provides statistics of results. • RLMF analyse information and discuss strategies to be implemented • Reports on a regular basis to Directorate Strategic Management Team..
Methods of detection • Definition of a tamper • Alter secretly/improperly resulting in a loss of income to the authority • Interfering with the metering equipment • Interfering with the main supply conductors.
Methods • Audits • Exception reports • Feedback • Technology
Audits • Sweeps • Maintenance • Targeted • Random • Revisits
Exception Reports • Zero purchases • Low purchases • Erratic purchase patterns • Estimation • Reconciliation of sales vs. purchaces • information
Feedback • Customers • Technical staff • Check meters • Technology • Incentives
Technology • New generation meters • Ancillary equipment • Software • Energy balancing • Turn-key management projects
Choosing a product • Document org’s requirements • RPF • Compile a shortlist • Investigate fit, functionality, cost, ROI and CoO • System flexibilty • BPR • Do not buy skill, create it yourself
Choosing a partner • Check experience & references • Do site visits • Check methodologies used • Access vs. ownership • “actuality precedes potentiality”
Measure • Why Measure: • Aware of productivity • Benchmarking • Bases for action • Starting point for negotiations • If you measure you can manage.
Bartho Pele Principles • Consult • Acces to service • Acces to information • Courtesy • Openness & transparency • Redress
Value chain • Operation • Education & training • Communication • Processes • Procedures • People