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C e r t i f i c a t i o n C e n t r a l. Maintaining Your CHAM & CHAA Credential: A Step-by-Step Guide. Presented by Elizabeth Reason, CHAM. NAHAM’s Certification Maintenance Philosophy:.
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C e r t i f i c a t i o n C e n t r a l Maintaining Your CHAM & CHAA Credential: A Step-by-Step Guide Presented by Elizabeth Reason, CHAM
NAHAM’s Certification Maintenance Philosophy: Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAM and the CHAA. NAHAM requires those holding the CHAM and CHAA credentials to participate in the Certification Maintenance Program in order to retain their certification. Honorary members of NAHAM are exempt from the certification maintenance requirement. As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.
When to Submit… The chart below illustrates the timelines associated with certification maintenance. Please note that no CHAM’s will recertify in 2012 as we implement our new maintenance cycle. Certified Healthcare Access Manager:
Certified Healthcare Access Associate: REMEMBER: NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual’s responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.
What is a Contact Hour? A contact hour is defined as any learning activity you have completed going towards your professional development. More specifically… • Where the certificate holder is the learner and where the activity is directly or indirectly related to the practice of patient access services; • That results in the acquisition of new knowledge and skills, or the enhancement of current knowledge and skills; • There the certificate holder is responsible for determining that the professional development activity is appropriate, relevant, and meaningful to patient access services; • In which the certificate holder's attendance can be documented by a third party such as an employer, educational institution, or sponsoring organization.
Below are examples from our Guide to Contact Hours chart to help guide you in gathering your professional development hours. This chart is not limited to the hours you can collect, but are some of the most common types of development activities. Collecting Your Hours… Education Related Development: Presentations, Publication, Instruction Design and Delivery & Leadership & Participation:
First Time to Certification Central but Already Certified? No Problem! In February 2012, NAHAM sent an email to all Certified non-members of NAHAM with their log-in information. The instructions are below: • 1. Go to www.naham.org • Go to right side of the page under “Sign in” • Your username is your email address (if NAHAM did not have one on file for you, it is your first initial and last name, e.g. jdoe@email.com) • Your password is naham2011 • You are now logged-in to Certification Central after you submit at step #4. You may go directly to https://certification.naham.org and view your dashboard! • You will log-in using this information you just created whenever you return to Certification Central in the future
Starting Your Renewal… Your Certification Central Home screen as it appears to those who hold the CHAA and/or CHAM Credential Status of your renewal Credential type Enter credits earned
After clicking “enter credits” on the previous screen, you will see your CEU status. You may begin entering in hours as soon as you receive your credential by selecting your course type.
Enter Your CEU’s… Status Enter personal CEU information and click “insert”
Certification Central keeps track of the hours you input and will let you know when you meet your CEU hour requirements! Note: You are only able to submit your renewal application staring on the first day of the renewal cycle.
Renewal Application Click to continue renewal process
Your dashboard will then appear with your next steps on your Certification Maintenance Renewal. Click to continue with your maintenance application
On this section of the application, you will read and agree to NAHAM’s principle’s and code of conduct. Enter your supervisor’s contact information and click “continue”
Instant Payment…To complete your application, you may submit application fee by electronic check or credit card.
Check Payment… Paying by check has never been easier; simply print your invoice and mail to NAHAM with your payment.Once payment is received your study guide will available via your dashboard inbox!
Completed Application Application Status
Once NAHAM approves your renewal application, you will receive an email stating your status as “Certified”, as well as have it reflected in your applicant home in Certification Central. Your new transcript will appear for the next upcoming cycle as well. New expiration date
Questions? Comments? Thank you for viewing our tutorial on Certification Maintenance through our new Certification Central! We hope that you found this a helpful overview of NAHAM’s new and personalized certification maintenance process. If at any point you have questions regarding your eligibility, payment or CEU’s, you may contact NAHAM using the icons located at the bottom of each screen. We also welcome any feedback on your personalized certification experience! As always, please feel free to contact us at (202) 367-1125 or info@naham.org
