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European Internet Accessibility Observatory (EIAO) and eGovMon

European Internet Accessibility Observatory (EIAO) and eGovMon. CEO. Assoc. Prof. Mikael Snaprud. Meeting on Accessibility Monitoring and Support; National Approaches and Grounds for European Work, Online participation 2009-11-06. EIAO was co-funded by the European Commission

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European Internet Accessibility Observatory (EIAO) and eGovMon

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  1. European Internet Accessibility Observatory (EIAO) and eGovMon CEO Assoc. Prof. Mikael Snaprud Meeting on Accessibility Monitoring and Support; National Approaches and Grounds for European Work, Online participation 2009-11-06 EIAO was co-funded by the European Commission eGovMoNet is co-funded by the European Commission eGovMon is co-funded by the Research Council of Norway This work is licensed under the Creative Commons Attribution-ShareAlike License.

  2. Beyond the EIAO project www.egovmon.no • Builds on the EIAO results to measure • *Accessibility*Transparency*Efficiency*Impact* www.egovmonet.eu • Builds on the EIAO network and is a European thematic network on measurement of impact and user satisfaction of eGovernment.

  3. Network to share experience and harmonise eGov measurement methods. • Research project to develop Open methods and open source tools to measure eGovernment.

  4. eGovMoNet project background from the European Union “By 2010 Member States shall use a common knowledge framework aiming at learning from each others experiences [and] share good practices on measuring ICT-enabled benefits and the resulting impact on public services.” The 4th Ministerial eGovernment Conference

  5. How to join the network Currently over 40 members including the European leaders in eGov measurement from government research, consultancy, practitioners, users and academia across Europe. See also www.egovmonet.euhttp://www.epractice.eu/community/egovmonet The online Community counts > 270 members Next meeting, on Innovative measurement approaches Ghent, Belgium, 31. November / 1. December 2009 • Contact: Mikael.snaprud@uia.no

  6. A user driven project to benchmark eGovernment accessibility, transparency, efficiency and impact.Co-funded by the Research Council of Norway Co-ordinated by Tingtun AS This work is licensed under the Creative Commons Attribution-ShareAlike License.

  7. Automatic or manual testing A more complete picture requires manual testing About 20% of the tests in UWEM can be automated Automatic checks Can supplement annual reports Does not depend on who is running the check Can direct manual evaluators to interesting changes

  8. Benefits of web benchmarking • What gets measured gets done. • Monitor progress towards policy goals • Peer pressure – efficient driver for improvements. • Identify good practices with detailed data • BENCHMARKS need to be based on open methodology and produce comparable results.

  9. eGovMon an open approach Open standards as reference for tests WCAG 1.0, CSS, (X)HTML, HTTP, and PDF. Open specification of how to test - UWEM Unified Web Evaluation Methodologyhttp://www.wabcluster.org/uwem1_2/ andhttp://eiao.net/publications/Indicator_refinement_FINAL_v1.31.pdf Open source software under GPL http://www.egovmon.no/ Open access to evaluation results http://accessibility.egovmon.no/en/ Open for collaboration

  10. Check barriers on a page http://accessibility.egovmon.no Will shortly be extended to check multiple pages for a single site checks • Web developers • Immediate feedback on accessibility barriers, why it is a barrier and hints on how to fix it. • Public procurement facilitation • Dialog between buyer and vendor based on measurements

  11. Example result from UiA http://accessibility.egovmon.no BETA!

  12. UK • Sweden • Czech Republic • The Netherlands • Denmark • Ireland • Iceland • Germany • Italy • Poland • Norway • Austria • Slovenia • Switzerland • Portugal • France • Cyprus • Belgium • Hungary • Luxembourg • Romania • Spain • Bulgaria EIAO results from February-April 2008 UWEM Score

  13. Oslo Akershus Finnmark Telemark Hedmark Vestfold Sør Trøndelag Østfold Rogaland Møre og Romsdal Buskerud Nordland Troms Oppland Vest Agder Nord Trøndelag Hordaland Sogn og Fjordane Aust Agder eGovMon results from January 2009

  14. Automatic checks carried out so far Norwegian municipalities available from http://accessibility.egovmon.no/ Selection of EU member states available at:http://eiao.net/ EU member states yet to be published UN member states yet to be published Current capacity about 100 sites per day

  15. Thank you!Contact:www.uia.nowww.tingtun.noMikael.snaprud@tingtun.no

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