Putting Your Best Foot Forward

1. Putting Your Best Foot Forward

2. What We’ll Cover • Email Etiquette • Thank you notes • Professional Dress • Office Etiquette

3. E-mail Etiquette • Font • Keep it standard • Keep it simple & short • Avoid embellishments and unnecessary text that distract • Signature • Make sure it’s complete

4. E-mail Etiquette • Use appropriate subject lines, short but complete. • Grammar • Proofread!...then proofread again. Don’t hit sent too quickly. • BCC vs. CC • Don’t hide behind e-mail

5. Thank You Notes • Always send them • Hand written is preferred • Stationary • Be professional • Name the appropriate person • Have everyone sign them

6. Professional Dress Code • Men • Casual -rarely • Business Casual- most often • Business Professional -

7. Professional Dress • Women • Casual • Business Casual • Business Professional

8. Office Etiquette With your co-workers … • Grant your co-workers privacy • Watch your food smells • Don’t eat it if it isn’t yours • Clean up after yourself • Be prompt

9. Office Etiquette With clientele, donors, volunteers, PAC members, etc. … Impressing clientele • Roll out the red carpet for guests Phone etiquette • Keeping calm can save you hours and clients Decoration • Keep it simple and classy

10. Office Etiquette With clientele, donors, volunteers, PAC members, etc. Focus on the face, not the screen • Turn off your devices and pay attention to people Know the names (both first and last names) • Calling someone by name is impressive Shake hands like you mean it

11. This module was developed by Krista Anderson – May 2013 Contact her for more assistance at akrista@okstate.edu or 405-744-7760 Alternatively, you can contact Joyce Martin at joyce.martin@okstate.edu or 405-744-7969 Sources: inc.com; Business Management Daily; Kim McCrackin, Oklahoma State University