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Exel Computer Systems SME 2014 presentation Engineer Scheduling

Exel Computer Systems SME 2014 presentation Engineer Scheduling “Get it right, first time & every time”. Exel’s Field Service Solution. Agenda. Engineer Scheduling - “ Get it right, first time & every time”. Why is scheduling so important / key drivers?

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Exel Computer Systems SME 2014 presentation Engineer Scheduling

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  1. Exel Computer Systems SME 2014 presentation Engineer Scheduling “Get it right, first time & every time”

  2. Exel’s Field Service Solution

  3. Agenda Engineer Scheduling - “Get it right, first time & every time” • Why is scheduling so important / key drivers? • Types of scheduling available in field service • The Eagle “assisted” scheduler – a different approach • Simon Spriggs

  4. Key “Field Service” drivers when scheduling • Knowing engineers’ whereabouts (today & tomorrow) • Knowing when jobs need to be done by (the SLA) • Who is the right engineer for the job? (area / skill / customer) • How well utilised is each engineer? • Real time updates – can engineer have more work today? • Knowing the local area / geography • Does the customer need a timeslot • Are the scheduling decisions correct?

  5. Types of scheduling currently on market • Simple Allocation • Intelligent Scheduling • = huge expense • Eagle Approach = • Assisted Scheduling

  6. Assisted Scheduling Making it simple for any individual • To get the right engineer… • To the right place… • At the right time. • With the right kit. • Get plan right first time = better customer service • = value to your business

  7. Assisted Scheduling • Show engineers’ whereabouts (today, tomorrow etc) • Shows when jobs need to be done by (the SLA) • Shows who is the right engineer for the job? (area / skill / customer) • Shows how well utilised is each engineer? • Gives real time updates – showing engineers that could have more work • Shows the local area / geography • Gives timeslot options • Presents correct scheduling options for the user to choose from?

  8. Assisted Scheduling How Eagle makes it simpler… • Make the screen familiar for the user • Similar to other Office applications

  9. Assisted Scheduling How Eagle makes it simpler… • Make information available as and when required • Expand panels / pull in hidden panels

  10. Assisted Scheduling How Eagle makes it simpler… • Make information available as and when required • Split over multiple screens

  11. Assisted Scheduling How Eagle makes it simpler… • When booking utilise a configurable rule engine Response / SLA Recommended Engineer / Skill Travel + travel legs (grouping of calls) Reservation of capacity Different rules for PM vs Reactive cases + many more • Guide the operator to the best decision • Best for your customer & for your business

  12. Assisted Scheduling Plus ordering/routing & optimisation • Real time ordering for optimum efficiency • Plus takes into account all travelling times • Optional job optimisation if required • Getting more jobs done each day • Making sure the plan is achievable/realistic

  13. Key “Field Service” drivers when scheduling • Knowing engineers’ whereabouts (today & tomorrow) • Knowing when jobs need to be done by (the SLA) • Who is the right engineer for the job? (area / skill / customer) • How well utilised is each engineer? • Real time updates – can engineer have more work today? • Knowing the local area / geography • Time slots for • Are the scheduling decisions correct? Assisted Scheduling

  14. In Summary • Assisted Scheduling = Keeping your customers & boss happy • Assisted Scheduling = making it simple for your users

  15. In Summary • Assisted Scheduling = “de-mystification” of the scheduling process • Get plan right first time = better customer service = value to your business

  16. Summary

  17. Thank you for Listening Any questions Stand M1470

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