Review of Volunteer Handbook

1. Review of Volunteer Handbook

2. Introduction • General Information • Policies and Procedures • Benefits

3. Sarah Bonner Susan Orr Nancy Burnett Dr.David W.Packard Margaret Rogers Susan Ford George P.Shultz Melvin B.Lane Dr.Diane K.Siri Dr.Jane Lubchenco Gordan R.Smith Dr.Marcia K.McNutt Jane Steel Basil Mills Martin A.Stein Stephen C.Neal Lydia M.Villareal Board of Directors President - Dr. Peter S. Bing Vice President & Executive Director - Julie Packard

4. Our Mission The Mission of the Monterey Bay Aquarium is to inspire conservation of the oceans

5. Our Guiding Principles • We provide an unsurpassed visitor experience • We provide programs for children and their parents • We acknowledge that learning should be engaging and enjoyable • We acknowledge diversity of our audience • We encourage teamwork • We value quality over quantity

6. Service Standards • Be Professional • Be Knowledgeable • Be Courteous • Be Responsible • Be Positive • Be Proactive • Be a Team Player

7. Volunteer Positions • Aquarium Guide Apprentice Guide • Student Guide • Information Desk • Administrative/Clerical • Husbandry Operations and Conservation Research • Diver

8. Volunteer Agreement and Responsibilities • Each volunteer signs an agreement that reviews the condition of their volunteer relationship with the aquarium

9. Attendance Policy • Provide our visitors with the best experience possible • Be on time • Find a substitute • Notify the Volunteer Department if you are unable to find a substitute or are unable to be present.

10. Dress and Appearance Policy • Top: Solid white, light blue, navy, beige or black shirt blouse or turtlenecks. • Bottom: Solid beige, navy blue, black or gray slacks or skirt may be worn. • No denim material • Shoes: No high heels, open-toed shoes • Sweaters: May be worn over a shirt/blouse

11. Substitute Policy • You are responsible for arranging for a substitute if you are unable to keep your shift commitment • To get a Sub, Be a Sub!

12. Change in Status • Personal Leave-of-Absence 3 months • Medical Leave-of-Absence 5 months • Resignation • Emeritus Retirement • Disciplinary

13. Permit Parking • Permit should be placed on the dashboard of your car • Do not use the lot for personal business • Forget your parking permit? Notify the Volunteer Resources Department.

14. Benefits • Free individual admission into the aquarium • Immediate-family guest pass privileges • Worker’s Compensation Insurance • Weekly updates on exhibits and animals • Spring Gala, Summer Picnic-by-the-Bay and Holiday Open house • 20% discount at the Gift & Bookstore and Portola Cafe