THE WHITE SANDS RESORT

1. THE WHITE SANDS RESORT Mission Statement To fulfill our commercial objectives, while ensuring maximum quality and service to all customers, Employees and owners as well as maintains the natural environmental.

2. Corporate Culture • The beliefs and values shared by people who work in an organisation • How people behave with each other • How people behave with customers/clients • How people view their relationship with stakeholders • People’s responses to energy use, community involvement, absence, work ethic, etc. • How the organisation behaves to its employees – training, professional development, etc.

3. Business Strategy STRAGEGIC PLANNING BUSINESS TRATEGY ANALYSIS CORPORATE CULTURE DEVELOP AND TRAINING SELLING SKILLS NEGATIATION COMMUNICATION EVALUATION

4. Strategic Planning STRAGEGIG PLANNING

5. Training Programs of Departmental Heads • Objective:- to conduct the training for the departmental heads on the selling mission. • Goal:- to capture more clients whom will be interested to invest with the resort. • Time:- 9.00-17.00, At Conference Room 3 White Sands Resort.

6. Strategic Planning • Once the direction is identified: • Analyse position • Develop and introduce strategy • Evaluate: • Evaluation is constant and the results of the evaluation feed back into the vision

7. SWOT ANALYSIS • Strengths – identifying existing organisational strengths • Weaknesses – identifying existing organisational weaknesses • Opportunities – what market opportunities might there be for the organisation to exploit? • Threats – where might the threats to the future success come from?

8. DEVELOP AND INTRODUCE TRAINING 3 MAINS AREAS OF TRAINING • Communication • Negotiation skills • Selling skills The success of any analysis of organization depends largely on the area that mentioned above

9. COMMUNICATION • Top 7 Strategies For Effective Communication • Listening • Use names • Get to the points • Let others people talk • Non-verbal Language • Create an Atmosphere of Openness • Vocal Cues

10. Listening: -Good listening skills and showing a genuine interest are attributes of a successful communicator. • Use Names: -When meeting people make sure you hear the person's name and use it right away so you will remember it. • Get to the Point: -Show value for people's time by being as concise as possible when giving information. • Let Others Talk: -Don't be a person who does all the talking.

11. Create an Atmosphere of Openness: -Avoid trying to communicate in a busy area and keep your focus on the listener. • Non-verbal Language: -Nine-five percent of our communication is non-verbal, which includes: eye movement, tone of voice, posture, facial expressions and hand gestures • Vocal Cues: -Do not use an excessive (sayings words repeated often), sounds such as "uh, um" or use lengthy pauses during conversation.

12. NEGOTIATION Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue.  Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party's skills, attitudes and style.

13. Nine tips for improving negotiation skills 1. Remember you're the expert -Think of negotiation as education. 2. Negotiation is a two-way street -Negotiation is a process of give and take. 3. Hold firm to your principles -Don't forget you have something the buyer wants; they need you as much as you need them. 4. Know when to walk away -If the deal is unacceptable, cut your losses early.

14. 5. Don't be intimidated -You do not need to automatically accept the contract terms a buyer offers you. 6. Keep your ear to the ground -Always stay alert for clues that may tell you where you are placed on the shortlist. 7. Stay consistent -If you had professional assistance with writing your pitch, consider ongoing help to draft negotiation correspondence too.

15. 8. Don't celebrate until the contract is signed -The negotiation process has many twists and turns and what looks good today might not look so good tomorrow. 9. Respect the process -In a formal tender, buyers and sellers are bound by probity rules to ensure a fair outcome for both parties

16. SELLING SKILLS •Winning attitude •Having confidence •Having enthusiasm •Achieving goals •Managing time •Communicating effectively •Identifying opportunities •Assessing opportunities •Analyzing behavioral styles •Presenting solutions •Overcoming obstacles •Securing commitment •Measuring results

17. FEEDBACK FORM If you attended the training, we would therefore be grateful if you could provide us with some feedback using the form below.  1.Did you find the seminar useful? □Very useful □ Not very useful □ Quite useful □ Not useful at all 2. Did it cover what you were expecting? □ Yes □ Not really □ To some extent □ Not at all 3. What subject areas did you find particularly useful? …………………………………………………………………………… …………………………………………………………………………… ……………………………………………………………………………

18. 4. In terms of future seminars, are there any other related subject areas you would be interested in? …………………………………………………………………………….. …………………………..………………………………………………… …………………………………………………………………………….. 5. Did you like the venue, in terms of location and comfort? □ Yes □ Not really □ To some extent □ Not at all 6. Please give us any additional comments about the training including any preferred alternatives …………………………………………………………………………….. ……………………..……………………………………………………… ……………………………………………..……………………………… ……………………………………………………………………..……… ……………………………………………………………………………..

19. Thank You Create by DonpornLikhitratanapisan