“Building Bridges to Opportunities”

1. “Building Bridges to Opportunities”

2. This introduction to America’s One-Stop Operating System and Consortium includes the following sections: • Executive Summary (Slides #3 to #8) • Consortium Members and Overview (Slides #3 to #5) • System Features (Slide #6) • System Functionality (Slide #7) • What people are saying (Slide #8) • Special Application Features (Slide #9 to #17) • Job Zone Self-Service Module(Slide #18 to #27) • AOSOS Case Management Tour (Slides #28 to #36) Slide 2

3. Executive Summary What do the diverse workforce development systems of these states have in common? Kentucky Nevada New Jersey New York Answer: The state of the art workforce programs case management & reporting system! Slide 3

4. Executive Summary America’s One-Stop Operating System Overview The America’s One-Stop Operating System or AOSOS universal case management and reporting system was initially designed and built by a partnership of federal, state, and local workforce professionals with over $25M in federal grant funds. Since July 2004, the AOSOS Consortium has been a self-governing, self-sufficient partnership of employment security agencies that has enhanced the system and ensured its continued compliance with all federal regulations. Our tried and proven system has been successfully supporting state workforce development systems since January 2001. The multi-agency, multi-program system provides one truly integrated solution for the One-Stop environment of today and tomorrow. An easy to access web-based system with robust security features, AOSOS supports an unlimited number of partners and programs and their unique business and reporting needs. Slide 4

5. Executive Summary AOSOS supports the business operations of One-Stop Career Center partners by facilitating the case management and services of the workforce investment system stakeholders: Workforce Staff Employers Service & Training Providers Customers Slide 5

6. Executive Summary State of the Art Workforce Programs Case Management & Reporting at a Glance Features • ADA 508 Compliance • WIA Reporting Compliance (8-14-2013) • Common Measures Performance Reporting • Federal Workforce & Unique State Program Support (WIA, Wagner-Peyser, Veterans, Trade Act & Your State Programs) • Robust System Interface Abilities • UI, Wage Record and State Systems • National Job Boards • Flexible Data Screens (Overnight deployment of new, fully database integrated application screens without lengthy IT development) Slide 6

7. Executive Summary State of the Art Workforce Programs Case Management & Reporting at a Glance Functionality • Universal Registration • Comprehensive Assessment • WIA Eligibility Determination • Partner Referral Management • Employment Plans • Counselor Notes • Service Delivery Tracking • Individual Participation Accounts • Scheduling/Calendar • Employer/Job Order Management • Powerful file search / results output • Federal Performance Reporting • Local Management Reporting • Interface with telephony systems • Provider Management & Tracking • Notification and Correspondence • Security Management • Customer Self-Service Module Slide 7

8. Executive Summary People Talk “AOSOS is a wonderful workforce tool. Thesystem allows me to collect and manage as much information as necessary to meet the specific service needs of my individual customers. Its customer and employer case management capabilities enhance my ability to match job seekers to employment opportunities.” Jackie Novatin Placement Interviewer “With no subscription fee for the first year, AOSOS is a cost-effective way for states to satisfy diverse case management needs and bring their workforce development systems into compliance with federal workforce grant regulations. requirements. Steve Reenstra, Assistant Director One-Stop Coordination and Support “AOSOS is a comprehensive case management system that enables me to easily track my customers from enrollment through completion and beyond. I appreciate the thoroughness of the system and its many components. It is an intuitive and user-friendly system.” Particia Loughney E &T Counselor “AOSOS has provided New York’s workforce professionals with a single tool for multiple agencies to provide coordinated servicesin a one-stop setting.” Don Sutherland OSOS Project Coordinator Slide 8

9. Special Application Features Before we take you on a brief tour of the case management system used to “build bridges to opportunities” for our customers, we’d like to share with you a few special application features that help set AOSOS apart from other case management systems including: • Flexible Data Screens • Staff Inbox/Scheduling • Correspondence Capabilities • Interactive Voice Response (IVR) System • Inter-Agency Referral Management • Federal Reports and Local Management Information • Customer Self-Service Module (aka JobZone) Slide 9

10. Special Application Features Custom searchable, “Flexible Data Screens,” like the Summer Youth Works tab below, can be defined in the administrative module, integrated with the database and literally, implemented overnight. This feature allows you to address special state needs without lengthy IT development efforts. Slide 10

11. Special Application Features The Inbox provides staff with scheduling, reminders of customer appointments, and multiple triggers of training events and follow-up reminders. Slide 11

12. Special Application Features AOSOS’ correspondence module generates hardcopy letters, electronic mail, mailing labels and envelopes for one or multiple customers through stock or customized templates that import information from the database fields. Slide 12

13. Special Application Features Interactive Voice Response (IVR) - AOSOS will interface with an IVR system to contact customers through automated phone messaging to alert them to training opportunities, job opportunities, customer follow-up, and customized broadcast messages to meet local needs. Slide 13

14. Special Application Features Using the Inter-Agency Referral utility, staff electronically refer customers between One-Stop partner agencies with a record of the referral maintained in the customer’s Service History window. Slide 14

15. Special Application Features Federal Reporting & Local Management Information Reports are available on intuitive screens that allow you to drill down to see which customers are included in each report cell, combination of report cells or each performance measure numerator and denominator. Slide 15

16. Special Application Features Federal Reporting & Local Management Information Reports are available on intuitive screens that allow you to drill down to see which customers are included in each report cell, combination of report cells or each performance measure numerator and denominator. For example,… Which 9002A Report MSFW customers are also veterans and included in both highlighted report cells? Slide 16

17. Special Application Features Powerful File Search and Result Display/Export Tools 1 - Flexibility to decide which of 40 data fields to display in the search results. 2 – The ability to choose how many records to show per page and what order the records are displayed. 3 – The ability to print the resulting list or export it into a csv file. Slide 17

18. Self-Service / jobZONE About JobZone The AOSOS Self-Service module or the New York State developed, AOSOS integrated JobZone application can be used by customers to develop and post resumes to the state’s resume bank, search for jobs, set up job scouts to automatically notify the customer of job opportunities. Slide 18

19. Self-Service / jobZONE About JobZone JobZone is an occupation exploration tool that helps a user identify skills, talents and interests that may lead to a career or career training. The website also contains local information ranging from job fairs to contact information for the nearest Career Center. JobZone is provided at no-cost by the New York State Department of Labor. Users are encouraged to create an account to get the most out of JobZone. Slide 19

20. Self-Service / jobZONE JobZone’s Main Page The left column displays local information including: • Career Centers based on user’s zip code • Job Seeker Resources with information ranging from apprenticeship training to Veterans’ Services. • Upcoming Job Fairs based on user’s zip code The right column allows users to see which jobs are in demand and information a user has recently viewed. The middle column allows a user to explore the world of work, identify strengths, skills and talents, and develop and/or update a resume. Slide 20

21. Self-Service / jobZONE Career Exploration You can also jump right in and search for available jobs under Job Search JobZone will help you explore and learn about various careers, as well as how to find the training and education required to obtain them. Slide 21

22. Self-Service / jobZONE Career Exploration- Occupations JobZone has over 800 occupational profiles The “Bright Outlook” sun indicates a career that is expected to grow quickly in the future or have a significant number of open positions Each profile contains detailed information on: • Tasks • Tools • Required education & skills • Work styles • Wage information & more! Slide 22

23. Self-Service / jobZONE Self Exploration Learn about your interests and skills If you’re not sure where to start on your job search, a range of self-assessment tools can help. JobZone also helps you with self exploration so that you can explore careers related to your values and interests. Slide 23

24. Self-Service / jobZONE Self Exploration – Assess Yourself Pick the words that best describe your interests and personality. JobZone will recommend careers to explore that match your self-assessment Slide 24

25. Self-Service / jobZONE Self Exploration – Career Interests Select your level in interest in a variety of activities. It doesn’t matter how well you think you’d perform each task - only how much it interests you. JobZone will then recommend careers to explore that match the career interests you’ve expressed. Slide 25

26. Self-Service / jobZONE Skills Survey The Skills Survey allows the user to rank skills they’ve acquired from past jobs. JobZone can recommend other careers to explore that make use of those same skills, or use a skills “gap analysis” to suggest more skills to acquire to branch into other careers. Slide 26

27. Self-Service / jobZONE Login from OSOS Clicking on the JobZone window in OSOS opens up the JobZone application with the OSOS staff account logged in manager mode. This allows staff to easily work with customer accounts without having to log into JobZone separately. Slide 27

28. AOSOS Case Management Tour Our case management tour begins with customer registration… Starting with a “core” registration, users collect and manage information necessary to serve the customer. The Customer Detailmodule tabs include basic information, including the “Gen. Info’s” basic customer demographics displayed below. Slide 28

29. AOSOS Case Management Tour Information collection on 508 complaint screens Collect as much information as necessary to serve your customer on a series of tabbed screens including the Additional Information Tab (below), Objectives, Work History, Education/Licenses, Skills, Comments and Tests tabs. Clicking the “Programs/Public Assistance Selection” button above or checking “Service Veteran” field opens windows with additional information fields. Slide 29

30. AOSOS Case Management Tour The tour continues… Is this customer job ready, possessing “in-demand” skills? YES – Proceed to the Employer Module and its job search and matching functionality. NO– Proceed to the Customer Assessment Module. Slide 30

31. AOSOS Case Management Tour Comprehensive Assessment The Comprehensive Assessmentmodule is used to collect additional information to help the counselor make informed decisions regarding the customer’s suitability for “intensive services” or “training,” and whether special barriers to employment exist. AOSOS provides for the logical collection and documentation of an employment plan. Comp Assess Tabs: • Employment • Education • Financial • Family • Health • Treatments • Legal • Housing • Transportation • Comments Slide 31

32. AOSOS Case Management Tour Document & Track Services Schedule services and training documenting dates, costs, fund allocation(s) and program(s) affiliation. In addition, authorizations can be printed, attendance tracked, and IPA service summaries viewed. Slide 32

33. AOSOS Case Management Tour Capturing Outcome Information… Outcome information including employment retention, credential attainment and youth measures are captured through interfaces with Wage Record and WRIS to capture wage data and supplemental information entered on the Outcomes Tab. Slide 33

34. AOSOS Case Management Tour Case Managing Providers & Services… AOSOS provides case management of service providers and their service offerings. Slide 34

35. AOSOS Case Management Tour Case Managing Employers & Job Orders… Employers and their job opportunities are case managed within the Employer Module. Staff can search for employers and/or specific types of job opportunities using comprehensive search criteria against current or archives job orders. Slide 35

36. AOSOS Case Management Tour Job Order -> Referral -> Results Documentation Slide 36

37. Special Application Features Find additional information about the system and consortium on the AOSOS Information website at: http://www.ososinfo.org/ Slide 37