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The Present Scope of Call Center Outsourcing Company

A call center outsourcing company has an ever-increasing scope in the modern times. No longer, it can operate with voice support alone, there are other responsibilities as well.

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The Present Scope of Call Center Outsourcing Company

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  1. The Present Scope of Call Center Outsourcing Company https://www.vcallglobal.com

  2. A call center outsourcing company has an ever-increasing scope in the modern times. No longer, it can operate with voice support alone, there are other responsibilities as well. Below are quintessential modern-day services expected from a call center outsourcing company. • Email Support Services • Back Office Support Services • Inbound Call Center Services • Outbound Call Center Services

  3. Email Support Services When companies outsource email support services, they expect their vendor to: • Have an email response management software for efficient email management • Canned responses for fast query resolution of common issues • Experienced email representatives • Low TAT

  4. Back Office Support Services Most BPO companies offer back office support services. Some popular back office services are: • Database Management • Data Entry • Data Transformation • Order Processing • Catalog Management

  5. Inbound Call Center Services They are the most popular call center services and require agents who are polite and systematic in their call-handling approach. Some examples of inbound call center outsourcing services are: • Customer Care • Tech Support • Helpdesk Support • Order Taking

  6. Outbound Call Center Services Outbound call center services are increasingly becoming crucial for sustaining business operations. Some core outbound call center services that are extensively utilized by business operations are: • Telemarketing Services • Customer Retention • Lead Generation

  7. Contact details • 75 Second Avenue Suite 620 Needham, MA 02494 • +1.917.602.7548 • sales@vcallglobal.comwww.vcallglobal.com

  8. Thank you

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