Serious Games in Business & Management

1. Serious Games in Business & Management Angelo Marco Luccini (CEDEP)

2. Our SGs Objectives (3) DURING BEFORE AFTER

3. Objectives

5. aSAP: Workshop Structure aSAP: Overall Learning Objectives • Objective 1: Experience the challenge of trying to collaborate in a diverse and distributed setting. • Objective 2: Experience how an initially collaborative endeavor can quickly deteriorate into a non-collaborative environment, with teams displaying a variety of negative (misattributions,distrust, competitive stances, frustration, etc) behaviors. • Objective 3: Manage external, unplanned pressures and events that can occur (through the intervention agent) during the collaborative experience. • Objective 4: Increase understanding of the types of innovative technologies currently available to support distributed collaborations.

6. aSAP: Workshop Structure • Part 1: Introduction: Importance and Complexity of Collaboration (45 min.) • Part 2: Instructions for Playing the Simulation (15 min.) • Part 3: Teamwork (60 min.) • Part 4: Debriefing (90-120 min.)

7. aSAP: Collaboration and Its Breakdowns1. Key Ingredients of Collaboration Angehrn 2005

8. aSAP: Collaboration and Its Breakdowns4. Collaboration Breakdowns – The “Enterprise 2.0” Culture

9. aSAP: The Knowledge Integration Challenge Through Collaboration Angehrn 2006

10. aSAP: Instructions for playing the game • Overview of the aSAP Simulation • Challenges of Collaboration in Distributed and Diverse Groups • The Scenario • Decisions of the Players • Group Work • Using the Simulation Software • Access Data

11. aSAP: Instructions for playing the game aSAP: Overview of the World Team Simulation • What is the aSAP Simulation? • Experiencing the challenge of trying to collaborate in a diverse and distributedsetting. • Experiencing the emergence of group and team breakdownsthat can occur during the collaborative process. • Understand the types of innovative emergent technologiesthat are currently available to support these types of collaborations. space different same time same different

12. aSAP: Challenges of Collaboration in Distributed and Diverse Groups • What are the Challenges of Collaboration in Distributed and Diverse Groups? •  Suggested method: Brainstorming

13. aSAP: The Scenario • Imagine you are a member of one out of six distributed and very diverse teams, each representing different regional headquarters of aSAP, a global software company, to collaboratively come up with an Innovation Plan of 15 projects to be integrated into the company’s basic collaboration system. • Without even realizing it, you will experience how an initially collaborative context can gradually degenerate into one where the different team members gradually blame or accuse each others of incompetence, start ignoring each other, or feel the need of focusing their resources on competing rather than looking for reachable win-win solutions.

14. aSAP: Decisions of the Players • The following decisions are to be taken by the headquarters: • Phase A:Every regional headquarter will position 3 Projects into the Innovation Plan. Note: A good initial list will speed up phase B. • Phase B:Each regional headquarter will be able to propose changes to the list of the 15 projects selected for the Innovation Plan (by modifying the position of one project at a time).

15. aSAP: Using the Simulation SoftwareThe Control Panel

16. aSAP: Using the Simulation SoftwareSending Messages

17. aSAP: Using the Simulation SoftwareViewing the Profile of an Innovation Project

18. aSAP: Team Work • Developing a Team Strategy (15 min.) • Playing the Simulation Game (30 min.) • Phase A: Nominate 3 Innovation Plans • Phase B: Determine the Schedule for Implementation • Prepare Team Presentation for Debriefing Discussion (15 min.)

19. aSAP: Debriefing • Overview on team performance & experiences • Team presentations • Consolidation of focus topics • Reflection on key learning points & personal implications

20. aSAP: Overview on team performance and experiences • How did the teams perform? • Which challenges / breakdowns / traps of collaboration have you experienced in the simulation? Which “attributions” have you made about the other teams’ behavior? • Which similar examples can you report from collaboration in distributed and diverse teams in the “real world”? • Which strategies are useful to manage such challenges / breakdowns / traps?

21. aSAP: Reflection on key learning points & personal implications • What are the key learning points of today’s workshop? • What are the implications for you as an individual, for your organization or a project in which you are engaged? How will you manage collaboration in diverse and distributed context differently in the future?

22. Collaborative Change (1)

23. Collaborative Change (2)

24. Synergy

28. EagleRacing

29. EagleRacing > Divergence Techniques > Convergence Techniques > Social Pressure > GroupThink > Intelligence Gathering Traps

30. WhatADay (1)

31. WhatADay (2)

32. Objectives Involving Learning by Doing through simulation-based learning experiences Collaborative Providing a context in which participants can best exchange their best/worst practices and experiences Actionable Supporting transfer of insights gained in their organizational contexts