SAMBA e-learning PROJECT

1. SAMBA e-learning PROJECT Presented by Faraj S. Al-Monajam

2. Content • Need for new way of training • The Project • The Accomplishment

3. Training in Samba • 2600 employees kingdom wide • Strong Saudazation drive/200+ new graduate hire yearly • “State of the Art” training center facility with training statistics: Mission Statement: Training to be viewed as competitive advantage of Samba

4. Project 2: Need to restructure training delivery A lot of simple/basic training courses Strong Product innovations + many new regulations. 2 regional centers + 26 branches outside of Riyadh A lot of training travels Major burden on working resources Key staff spend 20 days/year in class-room Lots of present-slides + materials BUT in unstructured format Get lost Increasing needs Ladies training Money spent on repetitive courses Ineffective use of training budget

5. Solution: E-learning

6. Samba First Experience • 60 licenses obtained from Citi Bank • 60 staffs were assigned to use it • One year access for each licenses • Each license give you access to 400 courses

7. Result of first experience • Only 10 licenses had been used • 2 of the two licenses were actually used • 50 licenses were never used

8. Result of first experience (cont.) • Accessing Citi Bank licenses were not friendly user. • You have to long on to Samba web site using a user name and a password • Then log on to Citi Bank using another user name and password

9. Samba of First Experience Cont.. • After you log on to Citi Bank web site and want to access a course an access key is sent to the training center for approval • Then a message is sent to participants telling them that they can use any course they want • When a staff has difficulty with any course, they contact training center for help • Training center will contact Citibank and Citibank will contact the third party for solution

10. Result of first Experience cont.. • The whole process might take 2 weeks for solution

11. Lesson Learned • No marketing or awareness was done for any of the staffs about e-learning • Management support was not there • Technology team was not inform of the e-learning project so they did not extend any support • Staffs have a first impressions that e-learning is a bad way of learning

12. Lesson Learned • It was found that good number of the staffs had no PC to start with • Selection of staffs was not good • Arabic e-learning courses were not there

13. Second Experience • Management was involved and very supportive as they believed strongly in the benefit of e-learning • Good selection of e-learning courses was done by the training center • 20 committed staffs were assigned in the process of selecting courses • Marketing of the e-learning took “ months all over Samba

14. Second Experience cont.. • Compulsory e-learning courses were assigned for staffs as a beginning • 20 committed training coordinators was assigned to monitor the progress of the staffs • Training center provides monthly report to all business departments about the progress of their staffs

15. Second Experience Cont.. • Other courses were added in company with the compulsory courses. • Staffs liked the idea of e-learning courses • They started taking e-learning courses without coming back to the training center.

16. Lesson Learned from second experience • In order for e-learning courses to be effective, they have to be linked to the staff career development • Diplomas have to be organized like accounting, finance, management etc… • These diplomas have to be recognized by the organization and have to reflect on staffs promotion

17. Lesson Learned Cont.. • For in house e-learning courses two copies have to be provided • Alpha copy, where you can do amendment to the course (usually one month is given from the vendor) • Beta course will be the final version of the same course where all amendment has been made

18. Lesson learned cont.. • Arabic courses or the preferred language by the staffs musty be used • Technology department has to be involved in every single stage of the e-learning project • In the long run a staff who develop e-learning contents has to be hired • State of the art learning management system (LMS) and learning content management system (LCMS) has to be implemented

19. Conclusion • Management Support and interest in e-learning is the key to your success. (People see things and say why and I dreams of things that never happened and say why not) Best wishes and success to all Tunisian people