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Development of Competence Profile. Quality managers in VET-institutions. Project no: 2012-1-PL1-LEO05-27444 This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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DevelopmentofCompetenceProfile Quality managers in VET-institutions Project no: 2012-1-PL1-LEO05-27444 This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Whatis a management system? • Quality management is a system for defining the principles formanagement of a business. • A management system is thus the formalizedand decidedthat the system should be usedto make a business efficientin terms ofachievingitsobjectives.
Develop and ensure the quality • A prerequisitefor systematic improvement is a formalizedstructureof the work.
Internalcontrol • The resultsofmanagement'sself-monitoringis placed in relation todefinedqualityand definedgoals and translatedintodecisions.
Management'sreview and developmentof management • Management review is the management process for data analysis, decision makingand actions.
To guide the learning • Knowledgemanagement involvesdeveloping, disseminating and applying best availableknowledgeto make the best possible benefit for users and society
To make the system known • It is requiredthatthere is a decision at management introducingquality management system togainlegitimacy in the business.
Management System structure • Management system structuremust be relevant to the goals, and availableto the whole business in a logicalway.
European report based on the national reports and gathered material
The followingquestionswill try to assist in the analysis and planning phase. BaselineHow has qualityworkpreviouslybeenreported?What has worked?What has not worked?Howhave the final resultsbeencompiled?Haveyoubeenabletouse the result in the developmentofquality?Are the resultsavailableto all? Existing resourcesWho the resource persons are?Canwehandle the data - on the Internet, ournetwork or on CDs?Thereare teams thatcanhandle the model? Is thereany existing model or structurethatcouldhelp in the effort?
Planning and implementationWhat is the timetable for the introductionof new quality approach? In what rate will the qualitywork be introduced?Whatshall be included in: Step 1 Basic model? Step 2 Extendedmodel? Step 3 Completemodel? Gathering ofresults:Howwill the plan for data collection look like? Howwill data be handled? Digital, on paper?Howwill data be reported?Whowillmanage the data in the different stages?Howshould the compilation be done?
OfresultsplacementWherewill the results be stored?Whoshouldhave access to the results? Information for staffHow do wemotivate a new model? (Labour saving, schematic)Howwill the information be made for staff? EducationNeedstaff and managers deeperinsightsinto the model?Canleadersevaluate and analyze the model?Can teams evaluatealreadyor is there a need for knowledge on this?
QualitydevelopmentHowwill the results be used in the developmentofquality? Howwill the conversationmodel and the analysismodel look like? Howwill principals and managers tobecome a full dialogue partner for the teams with the knowledgeofeach team?QualityAnchoringHow do the organizationanchorthe qualityresults?
Areas ofcompetence • Laws and requirements • Objectives, policies, business plans and action plans • Empowerment • Process for management review, decision-making and action • Procedures for self-assessment • Procedures for receiving and investigatingcomplaints and comments • Procedures for collating and analyzingincomingreports,complaints and viewpoints
Routine for the productionof gender statistics and impactwith a gender perspectivebased on this • Main processes, sub-processes, procedures and checklists • Routine Risk Analysis • Routine for document management • Document Templates • Modeltodevelop process descriptions • Quality Manual
Competencesneeded The quality assurance and development is a continuous running through four phases: • Plan • Do • Check • Act
Quality management: the following list of qualifications or competences is required: • The high awareness of the role as management leader to assurance the quality • Knowledge of the quality circle structure • Competence to identify success critetria, methods of evaluation in order to assure the quality. • The evaluators should possess appropriate competences and knowledge: -Knowledge of the current issues of school and education policy -Knowledge of Evaluation as methodology -Knowledge about characteristic of a good school and its indicators -Knowledge about the characteristic of good lessons and current methods of learning and teaching • Communication competences • Team work competences • Education and further education • Ability to discretion