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Migrant Help Supporting migrants since 1963

Migrant Help Supporting migrants since 1963. Who are we?. Our services. England and Wales, Scotland, Northern Ireland Assisted 271 clients in 2013 and 1056 since start of the service. Modern slavery. First to provide specialist service Services in Kent, East Anglia

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Migrant Help Supporting migrants since 1963

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  1. Migrant Help Supporting migrants since 1963

  2. Who are we?

  3. Our services • England and Wales, Scotland, • Northern Ireland • Assisted 271 clients in 2013 and • 1056 since start of the service Modern slavery • First to provide specialist service • Services in Kent, East Anglia • In partnership with local • authorities, employers • Assisted 3632 clients in 2013 EU migrant advice

  4. Working in 6 prisons and 3 • detention centres • Mix of clients – EU, asylum • seekers, victims of modern • slavery • Assisted 1737 clients last year Prisons and detention • Wraparound service in IA in • London • One Stop Services in London, • Kent and Sussex Asylum seekers

  5. Asylum Help • Asylum Advice UK • Asylum Support Application UK • National provision from April 1, 2014

  6. What will be different? • National Service • Comprehensive advice and guidance to all asylum seekers • Telephone and online advice • Responsive outreach - Vulnerability • No advocacy

  7. Service Delivery Model1 • Flexible and responsive • Offices in 7 initial accommodation centres • Face-to-face meetings – all clients in IA • Responsive outreach • Vulnerable clients • Group briefings • Specific requests

  8. Service Delivery Model 2 • Free telephone helpline • Asylum Helpline (Advice) • Asylum Helpline (Support Applications) • Website - online information • Community Liaison Officers • Qualified & OISC registered staff

  9. More than 80 languages • Face-to-face, telephone interpreting • Translations • Interpreting services for Asylum Help

  10. Notification - Information packs of intent to claim asylum - Face-to-face Prior to screening - Vulnerability assessment - Group briefings - Access to Internet Telephone advice line Online resources Prior to substantive - Responsive outreach interview - Vulnerability assessment Post interview - Face-to-face Prior to decision Post Decision - Responsive outreach - Vulnerability assessment - Signposting to other services, e.g. LA

  11. Mobilisation model We will: • Listen and learn from local experts • Work closely with current providers • Ensure continuation of services • Maintain a client focused service • Deliver a smooth transition for our clients

  12. What is happening now? • Dedicated Project Management Team • Transition arrangements of temp. staff • TUPE consultation • Full mobilisation activities • Stakeholder strategy and plans

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