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Business Writing

Business Writing. The Easy, Modern, Stress-free Method. Writing Business Emails. Tips. A heading is not necessary in an email (your return address, their address, and the date). Use a descriptive subject line. Tips.

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Business Writing

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  1. Business Writing The Easy, Modern, Stress-free Method

  2. Writing Business Emails

  3. Tips • A heading is not necessary in an email (your return address, their address, and the date). • Use a descriptive subject line.

  4. Tips • If possible, avoid attachments, unless the recipient has requested or is expecting an attachment. If it is a text document, simply cut and paste the text below your letter and strip off any special formatting. • If the person’s name is unknown, address the person's title i.e. Dear Director of Human Resources.

  5. Business Emails Format & Structure

  6. The Starting • Dear Personnel Director, • Dear Sir or Madam: (use if you don't know who you are writing to) • Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss) • Dear Frank: (use if the person is a close business contact or friend)

  7. The Referencing • With reference to your advertisement in the Times, your letter of 23 rd March,your phone call today, • Thank you for your letter of March 5 th .

  8. The Purpose of Writing • I am writing to… • inquire about • apologize for • confirm

  9. Requesting • Could you possibly? • I would be grateful if you could…

  10. Agreeing to Requests • I would be delighted to

  11. Informing Bad News • Unfortunately • I am afraid that

  12. Enclosing Documents • I am enclosing… • Please find enclosed… • Enclosed you will find…

  13. Closing Remarks • Thank you for your help. Please contact us again if • we can help in any way. • there are any problems. • you have any questions.

  14. Reference to Future Contact • I look forward to ... • hearing from you soon. • meeting you next Tuesday. • seeing you next Thursday.

  15. Ending • Yours faithfully, (If you don't know the name of the person you're writing to) • Yours sincerely, (If you know the name of the person you're writing to) • Best wishes, • Best regards, (If the person is a close business contact or friend)

  16. Write like a person… • It’s a conversation • Imagine someone reading it • 3S = short simple sentences • Avoid unnecessary acronyms • Less work = active voice • Proofread, edit, edit, edit • Size matters • Make a list

  17. Be Modern! Check if you’re guilty of writing this…

  18. Kindly • "Ladies and gentlemen, we will shortly be landing at SubangAirport. Please kindly return to your seat and fasten your seatbelt." • Please and Kindlyare not to be used in the same sentence • Do use Pleaseinstead. • Avoid phrases like "I would be grateful if you would" or "I should appreciate it if you could".

  19. Off day or day off • Off dayis when things aren't going smoothly or things are going wrong. • It is your day off when you are taking leave from your work.

  20. Revert • "Please revert to me on this matter soon". • Revertmeans to regress or go back to a former condition. It doesn’t mean ‘to reply’. • Just say / write- I hope to hear from you soon.

  21. We have an express half-day program on Business Emails and Writing Find out how your team can benefit at only RM500 per learning group for this half-day session. Email to alfa.ilmu@gmail.com

  22. Thank you! Merapiindah.wordpress.com Alpha Learning Lodge Alpha IELTS Preparatory Program Alpha’s Circle of Educators Alpha Young Leaders Merapi Indah

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