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Business Writing

Business Writing. Effectively Communicating Your Hotel’s Performance. Introduction. Goals for weekly report distribution Great things happening at your property Provide advance notice of bad news Sing praises of your team Gap in quality of work – what we’re seeing vs. what we’d like to see

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Business Writing

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  1. Business Writing • Effectively Communicating Your Hotel’s Performance

  2. Introduction • Goals for weekly report distribution • Great things happening at your property • Provide advance notice of bad news • Sing praises of your team • Gap in quality of work – what we’re seeing vs. what we’d like to see • Best Performance + Best Results + Effective Communication = Major Business Objective = Most Satisfied Owners

  3. Working Session • Blank copies of weekly ops commentary report • Practice providing commentary which is articulate and insightful • Explain hotel’s performance and improvement action items

  4. Debrief • Share commentary • What is something new you learned today about business writing? • What have you previously included in your writing that you will no longer do so moving forward? • How will you ensure your writing meets standards for professionalism, and distribution to ownership?

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