Microsoft e-Government Strategy & Best Practices

1. Microsoft e-Government Strategy&Best Practices Milan Dragic Practice Manager Public Sector Microsoft Consulting Services CEE HQ milan.dragic@microsoft.com

2. Pain Points Defensible decision making Fraudulent claims to benefits Tax base protection Official records and archives Whole-of-government service delivery Budgeting and reporting How to measure policy effectiveness Document Management Identity Management Unsustainable compliance burden Security Intergenerational budget planning Privacy Multi-channel access IT project failures Risk management

3. Vision Statement KeyThemes • Transform government • Reduce the cost burden • Change programs • Governance and transparency • Globalization Enable Government Transformation through Technology to Deliver  Improved Outcomes to Consumers of Government Services and Realize Superior Economic Performance

4. Announcing the Strategy

5. Connected Government Strategy Sophistication Service delivery through partnership with private sector High Revolution Seamless integration of services across agencies Transformation Support financial and legal transactions Transaction Connected Government Framework Interact with databases and/or staff Interaction Level 3 Interoperability Architecture Delivery of public information Presence Presence Benefits Low High Level 2 Integrated Applications Level 1 Application Templates Phases of Digital Government

6. Connected Systems Networking UNIX Systems Data Management XML Integration Identity Web Services Industry Standards Bill Gates Executive e-mail Feb 3, 2005, Applications “Building software that is interoperable by design” Languages “72% of IT decision makers ranked Microsoft No. 1 in interoperability“ Legacy Hosts

7. Connecting…citizens…business…communities…governments…through services …where ever they are

8. Connected Government Framework Components Blueprint Generic and scenario-specific recommendations illustrating how to design, develop, deploy, and operate an architecturally sound interoperability infrastructure Deep technical guidance based on real-world experience. Created, reviewed, and approved by Microsoft architects, engineering teams, consultants, product support engineers, partners and customers Thoroughly engineered and tested recommendations that can be followed with confidence.

9. Connected Government Framework Components Building Blocks Reference implementations of elements of the CGF conceptual architecture Highlight particular aspects of design characteristics, and illustrate the use of Microsoft technology in specific scenarios. Reusable subsystem designs that address common technical challenges across a wide range of scenarios. Reference implementations to accelerate development. Created by Partners and Customers Identity & Access - Messaging & Web Services - Process Orchestration – Integration – Management Developer

10. Fabric of loosely coupled systems, services, devices, applications, data… Seamless Service Capabilities Seamless Service Centricity Interoperability ID Management Form Management CRM / Case Management Document Mgt

11. Grasping the challenge of diversity of function

12. Mapping the Microsoft stack Management Information Systems Accelerators & Partner Solutions Application Templates - MBS - Partner Solutions Social Work Planning Asset Management Recreation Budgeting Systems Taxation Customer Care Framework Integration Building Blocks Process & Orchestration Building Blocks Platform Building Blocks & TechNet Office Accelerators Templates (small) CGF & CCF

13. Microsoft Fueling Partner Growth1.5 million jobs in EMEA 51,000 with Application Vendors 35,000 in Consulting & Integration 12,000 Direct Employees 40,000 with Hardware Vendors 400,000 Developers 205,000 in Professional Services 2,000 in Training Centers 1,300,000 Resellers

14. J2EE “Which one platform will be used for the majority of your development work in 2004?” Overall 44% 56% Public Sector 35% 65% Business Services 64% 36% Media, Entertainment and Leisure 38% 62% Retail & Wholesale Trade 58% 42% 45% 55% Manufacturing Finance & Insurance 44% 56% Utilities & Telecom 35% 65% Source: Forrester, May 2004

15. Our Executive Briefing Center Featured Solutions… • e-Government: • Digital Identity • Portals/Government Gateways • Land Registration/Cadastre • eProcurement • Records & Case Management, Workflow/Integrated Justice • eCustoms • eTax • eVoting • Postal (CRM; RFID)

16. … Coming From • EMEA origin SIs & ISVs playing globally: • Capgemini • Atos Origin • Siemens Business Services, Thalès • Gemplus • Meridio • Global SIs & ISVs • Accenture • HP • BearingPoint • EDS • Getronics • ESRI • Regional SIs • Estarta • Unilog • …

17. Public-Private Partnerships (PPP) – joint investments in high risk, high innovative Government Gateway projects: Romania http://www.e-guvernare.ro World Top eGovt project award at WSIS 2003 Slovak Republic http://www.obcan.sk Czech Republic http://portal.gov.cz/ Project of the year 2003 award at INVEX Poland Regions Malopolska and Severne Podlesie Bulgaria http://egateway.government.bg/ National Portal Government Gateway’s based on the UK Gateway model/code

18. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.