Business Principles Project Management: Emotional Intelligence

1. Business Principles Project Management: Emotional Intelligence 18th January 2011

2. “The ability to monitor one’s own and others’ feelings and emotions” Emotional Intelligence Salovey, P. & Mayer, J.D. (1994) "Emotional intelligence" Imagination, Cognition, and Personality, 9, 185-211

3. Self awareness Managing emotions Motivating oneself Recognising emotions in others Handling relationships Emotional Intelligence Goleman, D. (1995). Emotional intelligence. New York: Bantam Books

4. Theory of personality Difference in behaviour Inborn tendencies MBTI Psychological Type

5. Sensing Intuition Thinking Feeling Psychological Type Perceiving Judging

6. Psychological Type Introversion Extroversion

7. Sensing Sensing Intuition Intuition Thinking Thinking Feeling Feeling Psychological Type Perceiving Judging Extraverted Extraverted Introverted Introverted

8. Introverted Sensing with Extraverted Thinking ISTJ Introverted Intuition with Extraverted Thinking INTJ Introverted Feeling with Extraverted Sensing ISFP Introverted Thinking with Extraverted Sensing ISTP Introverted Sensing with Extraverted Feeling ISFJ Introverted Thinkingwith Extraverted Intuition INTP Introverted Intuitionwith Extraverted Feeling INFJ Introverted Feelingwith Extraverted Intuition INFP Extraverted Feelingwith Introverted Sensing ESFJ Extraverted Thinkingwith Introverted Sensing ESTJ Extraverted Sensing with Introverted Thinking ESTP Extraverted Intuitionwith Introverted Thinking ENTP Extraverted Feelingwith Introverted Intuition ENFJ Extraverted Intuitionwith Introverted Feeling ENFP Extraverted Thinkingwith Introverted Intuition ENTJ Extraverted Sensing with Introverted Feeling ESFP Psychological Type

9. Preferences

10. Preferences • Preferred hand • Natural • Didn’t think • Effortless • Looks neat, legible • Non-preferred hand • Unnatural • Had to concentrate • Awkward • Looks childlike

11. E : I dichotomy Where do you prefer to focus your attention? Where do you draw energy?

12. E : I dichotomy • Extraversion • Communicate by talking • Work ideas by talking through • Learn best by doing • Sociable and expressive • Readily take initiative

13. E : I dichotomy • Introversion • Communicate by writing • Work ideas by reflection • Learn best by thinking through • Focus on own interests • Private and contained

14. E : I dichotomy Extraverting your thinking Introverting your thinking “Here’s a thought” “Let me think….”

15. Extravert’s List To Do Today 1 2 3 4 5 6 7 8 9 10 11 12 E : I dichotomy Introvert’s List To Do Today 1 2

16. E : I dichotomy Communications

17. E : I dichotomy Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

18. E : I dichotomy Where do you prefer to focus your attention? The outer world of people and activity - E The inner world of ideas and experiences - I

19. S : N dichotomy How do you prefer to take in information? Sensing : Intuition

20. S : N dichotomy • Sensing • Oriented to present realities • Factual and concrete • Focus on what is real and actual • Observe and remember details • Build carefully towards conclusions • Trusts experience

21. S : N dichotomy • Intuition • Oriented to future possibilities • Imaginative and verbally creative • Focus on patterns and meanings • Remember details when in a pattern • Move quickly to conclusions • Trusts inspiration

22. S : N dichotomy

23. S : N dichotomy Strategy Development Where do you start from? Sensing Intuition PEST SWOT 5 Forces Competitive compass Goal Vision

24. S : N dichotomy “A light, spacious and well decorated apartment with magnificent views down to the Firth of Forth and across to Fife” From Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

25. S : N dichotomy Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

26. S : N dichotomy How do you prefer to take in information? Real and tangible, observant of details - S Big picture, focus on relationships and connections - N

27. T : F dichotomy How do you make decisions? Thinking : Feeling

28. T : F dichotomy • Thinking • Analytical • Cause and effect • Solve problems logically • Objective standard of truth • Reasonable • Fair – treat everyone equally

29. T : F dichotomy • Feeling • Empathetic • Guided by personal values • Assess impacts of decisions on people • Strive for harmony • Compassionate • Fair – treat everyone as an individual

30. T : F dichotomy Thinking Managing Director Director Of Finance Director Of Personnel Director Of Marketing

31. T : F dichotomy Feeling George Suzanne Tony Katrina

32. T : F dichotomy “How’s the family” “Let’s get down to business”

33. T : F dichotomy Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

34. T : F dichotomy How do you make decisions? Considering the logical consequences of a choice or action - T Considering what is important to you and to others involved - F

35. J : P dichotomy How do you deal with the outer world? Judging : Perceiving

36. J : P dichotomy • Judging • Scheduled • Organised • Systematic • Methodical • Planned • Avoids last minute stress

37. J : P dichotomy • Perceiving • Spontaneous • Flexible • Casual • Open-ended • Adaptable • Feels energised by last-minute pressures

38. JANUARY Summer break J : P dichotomy JULY HOLIDAY ?

39. Proposal Introduction Key Facts Decision Criteria Decision J : P dichotomy Judging Perceived Proposal Introduction Decision Criteria Key Facts Decision Awaiting further research

40. J : P dichotomy Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

41. J : P dichotomy How do you deal with the outer world? Would like to live in a planned and orderly way - J Live in a flexible and spontaneous way - P

42. Myers-Briggs Type Indicator

43. ISTJ ISTP ESTP ESTJ ISFJ ISFP ESFP ESFJ INFJ INFP ENFP ENFJ ENTJ INTJ INTP ENTP Type combinations S S N N J I P I P E J E T F F T

44. Type combinations ISTJ ISTP ESTP ESTJ ESFJ ESFP ISFJ ISFP INFJ ENFJ INFP ENFP ENTP INTP ENTJ INTJ Dominant Function

45. ISTJ ISTP ESTP ESTJ ISFJ ISFP ESFP ESFJ INFJ INFP ENFP ENFJ ENTJ INTP ENTP INTJ Type combinations Combination of Energy and External Orientation Dealing with change IJ Decisive introverts IP Adaptable introverts EP Adaptable extraverts EJ Decisive extraverts

46. ISTJ ISTP ESTP ESTJ ESFP ISFJ ISFP ESFJ ENFJ ENFP INFJ INFP INTJ INTP ENTJ ENTP Type combinations Combination of Perception and Judgement Career Interests ST SF NF NT

47. Improving communication Enhancing problem solving and decision making Dealing with conflict Planning, implementing and managing organisational change Recognising and managing stress Team development Leadership and management development Analysing organisational tendencies Type combinations How to use: