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Introduction to Quality and its Importance

Introduction to Quality and its Importance. Marieke Guy UKOLN M.Guy@ukoln.ac.uk. http://www.ukoln.ac.uk/qa-focus/. What is Quality?. There are so many definitions for Quality. Quality is….. Based on judgments by an individual or organisation Fitness for purpose Corresponds to a rating

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Introduction to Quality and its Importance

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  1. Introduction to Quality and its Importance Marieke Guy UKOLN M.Guy@ukoln.ac.uk http://www.ukoln.ac.uk/qa-focus/ QA Focus – Supporting JISC's 5/99 Programme

  2. What is Quality? • There are so many definitions for Quality. • Quality is….. • Based on judgments by an individual or organisation • Fitness for purpose • Corresponds to a rating • Based on acceptable performance • Meeting goals • Meeting requirements QA Focus – Supporting JISC's 5/99 Programme

  3. What is Quality Assurance? • What is Quality? Quality is the ability of your product to be able to satisfy your users • What is Quality Assurance? Quality Assurance is the process that demonstrates your product is able to satisfy your users QA Focus – Supporting JISC's 5/99 Programme

  4. What is the Aim of QA? • What is the aim of Quality Assurance? When good Quality Assurance is implemented there should be improvement in usability and performance and lessening rates of defects QA Focus – Supporting JISC's 5/99 Programme

  5. What does QA give? • Quality’ means your project is ‘useful’ - without ‘quality’ you may have little to offer • ‘Quality’ can help to future-proof projects • But ‘quality assurance’ needs documented standards and best practices to be meaningful • ‘Quality’ & ‘Best Practice’ can be considered in terms of being ‘Fit for Purpose’ QA Focus – Supporting JISC's 5/99 Programme

  6. Why is QA needed? • In the past JISC had standards-based philosophy but: • Approach of "let a 1,000 flowers bloom" • Diversification as no killer application • Things are different now: • The Web is the killer application • There is now a need for interoperability (now self-contained independent Web sites) • There is a need for publicly-funded services to be seen to provide value for money QA Focus – Supporting JISC's 5/99 Programme

  7. What is Quality Control? • Quality Control (QC) is the implementation of regular testing procedures against your definitions of quality and more specifically the refinement of these procedures • Formal use of testing • Acting on the results of your tests • Requires planning, structured tests, good documentation • Relates to output - Quality Circle • Standards - ISO 9000 & BS5750 • however there is currently no such standard for Web sites QA Focus – Supporting JISC's 5/99 Programme

  8. input The Quality Cycle QualityControl Testsite Createsite output Quality Refinesite Test results QualityAssurance QA Focus – Supporting JISC's 5/99 Programme

  9. Exercise 2 • In small groups carry out Exercise 2: • ‘QA Approaches to Identified Problems’ QA Focus – Supporting JISC's 5/99 Programme

  10. Questions Any questions? QA Focus – Supporting JISC's 5/99 Programme

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